Available Printers - Revision history

Pip at 19:08, 14 October 2025

2025-10-14T19:08:16Z

Pip at 14:35, 10 October 2025

2025-10-10T14:35:25Z

Steve410: /* Note to Mac Users */

2025-09-14T12:06:32Z

Note to Mac Users

Steve410 at 12:02, 14 September 2025

2025-09-14T12:02:59Z

Steve410 at 12:01, 14 September 2025

2025-09-14T12:01:15Z

Steve410 at 11:59, 14 September 2025

2025-09-14T11:59:56Z

Steve410 at 11:58, 14 September 2025

2025-09-14T11:58:08Z

Steve410 at 11:57, 14 September 2025

2025-09-14T11:57:46Z

Steve410 at 21:15, 12 September 2025

2025-09-12T21:15:34Z

Steve410 at 21:09, 12 September 2025

2025-09-12T21:09:01Z

@@ Line 18: / Line 18: @@
 |Malone 122 (CS Undergraduate Lab)  <!--{{red|('''Note:''' MH-122 is ''not'' available for CS users during Summer, 2022, and ''neither is this printer'' during this time.)}}--> ||HP LaserJet M610 ||mh122prt.cs.jhu.edu||mh122prt||All CS Students and faculty/staff/researchers/postdocs (and accessible from all Grad and Ugrad Linux computers)||Duplexing printer.  For most up to date OSes, you should just be able to add the printer as an IPP printer using the printer's hostname, with no additional driver installation needed.  If you find you do need a printer driver, please see HP's driver download page: https://support.hp.com/us-en/drivers/hp-laserjet-enterprise-m610-series/31570605
 |-
-|Malone G61 (Masters'/Ugrad Lab)<br/>{{red|'''Temporarily unavailable'''; use mh122prt instead.}} ||HP LaserJet M610||mhg61prt.cs.jhu.edu||mhg61prt||All CS Students and faculty/staff/researchers/postdocs (and accessible from all Grad and Ugrad Linux computers)||Duplexing printer.  For most up to date OSes, you should just be able to add the printer as an IPP printer using the printer's hostname, with no additional driver installation needed.  If you find you do need a printer driver, please see HP's driver download page: https://support.hp.com/us-en/drivers/hp-laserjet-enterprise-m610-series/31570605
+|Malone G61 (Masters'/Ugrad Lab) ||HP LaserJet M610||mhg61prt.cs.jhu.edu||mhg61prt||All CS Students and faculty/staff/researchers/postdocs (and accessible from all Grad and Ugrad Linux computers)||Duplexing printer.  For most up to date OSes, you should just be able to add the printer as an IPP printer using the printer's hostname, with no additional driver installation needed.  If you find you do need a printer driver, please see HP's driver download page: https://support.hp.com/us-en/drivers/hp-laserjet-enterprise-m610-series/31570605
 |-

@@ Line 18: / Line 18: @@
 |Malone 122 (CS Undergraduate Lab)  <!--{{red|('''Note:''' MH-122 is ''not'' available for CS users during Summer, 2022, and ''neither is this printer'' during this time.)}}--> ||HP LaserJet M610 ||mh122prt.cs.jhu.edu||mh122prt||All CS Students and faculty/staff/researchers/postdocs (and accessible from all Grad and Ugrad Linux computers)||Duplexing printer.  For most up to date OSes, you should just be able to add the printer as an IPP printer using the printer's hostname, with no additional driver installation needed.  If you find you do need a printer driver, please see HP's driver download page: https://support.hp.com/us-en/drivers/hp-laserjet-enterprise-m610-series/31570605
 |-
-|Malone G61 (Masters'/Ugrad Lab)  ||HP LaserJet M610||mhg61prt.cs.jhu.edu||mhg61prt||All CS Students and faculty/staff/researchers/postdocs (and accessible from all Grad and Ugrad Linux computers)||Duplexing printer.  For most up to date OSes, you should just be able to add the printer as an IPP printer using the printer's hostname, with no additional driver installation needed.  If you find you do need a printer driver, please see HP's driver download page: https://support.hp.com/us-en/drivers/hp-laserjet-enterprise-m610-series/31570605
+|Malone G61 (Masters'/Ugrad Lab)<br/>{{red|'''Temporarily unavailable'''; use mh122prt instead.}} ||HP LaserJet M610||mhg61prt.cs.jhu.edu||mhg61prt||All CS Students and faculty/staff/researchers/postdocs (and accessible from all Grad and Ugrad Linux computers)||Duplexing printer.  For most up to date OSes, you should just be able to add the printer as an IPP printer using the printer's hostname, with no additional driver installation needed.  If you find you do need a printer driver, please see HP's driver download page: https://support.hp.com/us-en/drivers/hp-laserjet-enterprise-m610-series/31570605
 |-

@@ Line 44: / Line 44: @@
 ==Note to Mac Users==
-:Macs can be somewhat tricky when configuring printers.  One thing you should keep in mind when configuring one of our networked printers on your Mac is to choose to install an '''IP''' printer, put in the IP address or full hostname (with .cs.jhu.edu part) for the '''Address''' field.  For the '''Protocol''' field, choose ''Line Printer Daemon -LPD''.   (That '''Protocol''' field is usually the part that most Mac users do not set, and that needs to be set to print properly to our printers, in our experience.)  You can keep the '''Queue''' field blank.  That should be all you need.
+:Macs can be somewhat tricky when configuring printers.  One thing you should keep in mind when configuring one of our networked printers on your Mac is to choose to install an '''IP''' printer, put in the IP address or full hostname (with .cs.jhu.edu part) for the '''Address''' field.  (Sometimes, only the full hostname will work if the IP address doesn't.)  For the '''Protocol''' field, choose ''Line Printer Daemon -LPD''.   (That '''Protocol''' field is usually the part that most Mac users do not set, and that needs to be set to print properly to our printers, in our experience.)  You can keep the '''Queue''' field blank.  That should be all you need.  Note, though, for the cscopier printer (see its section above), you need to set a different protocol.
 ==Printer Problems==

@@ Line 22: / Line 22: @@
 |-
 |Malone 154 (CS Office Mailroom) '''''{{red|NEW!}}'''''||HP Color LaserJet - MFP E877 Copier/Printer||cscopier.cs.jhu.edu||cscopier|| All CS Students and faculty/staff/researchers/postdocs (and access from all Grad and Ugrad Linux computers) '''''However, for CS students''', we ask that they only print to the color copier if color is absolutely necessary, and only during the CS Office's office hours.''|| {{red|('''''NEW'' ''HP'' copier, replaced the old ''Canon'' Copier''')}}
-<span style="color:#b60035">C</span><span style="color:#6b4400">O</span><span style="color:#00600a">L</span><span style="color:#0063af">O</span><span style="color:#2239c1">R</span>, Duplexing copier '''and''' printer.  {{red|1='''NOTE:'''  Please default your print configuration to ''<span style="color:#000000">Black and White</span> or <span style="color:#808080">Grayscale</span>''.  Only choose ''Color'' if you need to print out specifically in color.}}  Copier/Printer also a scanner allowing for ''Scan-to-Email''.  (There is no USB option available.)
+<span style="color:#b60035">C</span><span style="color:#6b4400">O</span><span style="color:#00600a">L</span><span style="color:#0063af">O</span><span style="color:#2239c1">R</span>, Duplexing copier '''and''' printer.  {{red|1='''NOTE:'''  Please default your print configuration to ''<span style="color:#000000">Black and White</span> or <span style="color:#808080">Grayscale</span>''.  Only choose ''Color'' if you need to print out specifically in color.}}  Copier/Printer is also a scanner allowing for ''Scan-to-Email''.  (There is no Scan-to-USB or Load-from-USB option available.)
 '''NOTE:  CS IT ''does not'' maintain or configure the HP copier.  If you have issues with the copier, please report those issues to staff in the CS office, MH-160.'''

← Older revision		Revision as of 12:01, 14 September 2025
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	There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.		There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.

−	However, for '''MacOS''', here are some basics steps that have been suggested to us that might help you configure access to the copier: 1) ~~search for~~ [https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Admin.app.zip ''HP Easy Admin'' app]. 2) Unzip, and you will need to find the actual file to run that starts the app. 3) Starting and following the prompts of the HP Easy Admin app ''should'' be all you need to install the proper driver. 4) In MacOS, go to System Preferences - Printers &Scanners, and click the + sign to add a printer. 5) Do not let it scan for the copier. Instead, you should see three graphics at the top of the Add Printer window. Choose the center image of a globe called IP. 6) Enter the HP Copier's full hostname, ''cscopier.cs.jhu.edu''. (Do not use the HP Copier's numerical IP address) 7) For Protocol, choose HP Jetdirect Socket from the drop-down. 8) Under ''Use'', choose the driver that hopefully, your Easy Admin app downloaded for you (should have "877" somewhere in the driver name.) 9) Click Add, and at this point, the copier should be added. '''NOTE:''' We have found that for some unknown reason, once the copier is added, you might or might not be able to use the Finishing options (stapler) right away. In two different macbook instances, even after a reboot, the stapler option didn't appear as an active Finishing option during a print attempt until sometime after the copier was added (in these cases, we didn't see the stapler option available to use until at least another day. We're assuming it's either a MacOS issue or an HP driver issue.	+	However, for '''MacOS''', here are some basics steps that have been suggested to us that might help you configure access to the copier: 1) Download [https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Admin.app.zip ''HP Easy Admin'' app]. 2) Unzip, and you will need to find the actual file to run that starts the app. 3) Starting and following the prompts of the HP Easy Admin app ''should'' be all you need to install the proper driver. 4) In MacOS, go to System Preferences - Printers &Scanners, and click the + sign to add a printer. 5) Do not let it scan for the copier. Instead, you should see three graphics at the top of the Add Printer window. Choose the center image of a globe called IP. 6) Enter the HP Copier's full hostname, ''cscopier.cs.jhu.edu''. (Do not use the HP Copier's numerical IP address) 7) For Protocol, choose HP Jetdirect Socket from the drop-down. 8) Under ''Use'', choose the driver that hopefully, your Easy Admin app downloaded for you (should have "877" somewhere in the driver name.) 9) Click Add, and at this point, the copier should be added. '''NOTE:''' We have found that for some unknown reason, once the copier is added, you might or might not be able to use the Finishing options (stapler) right away. In two different macbook instances, even after a reboot, the stapler option didn't appear as an active Finishing option during a print attempt until sometime after the copier was added (in these cases, we didn't see the stapler option available to use until at least another day. We're assuming it's either a MacOS issue or an HP driver issue.

@@ Line 38: / Line 38: @@
 |Malone 257A (North-end section of MH 2nd floor) ||HP LaserJet p4515x||mh2ndprt1.cs.jhu.edu||N/A||All CS Non-UGrad People|| Duplexing printer.   If you plan to print ''from your own computer'', make sure you go to HP's site and download the appropriate drivers for your computer and this printer.  [https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-p4510-printer-series/3558888/model/3558895 https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-p4510-printer-series/3558888/model/3558895]  Once at that site, choose your OS and driver.  Windows users should be able to easily find a driver there.  Versions of the driver for up through MacOS 10.12 are available there as well.  If you can't find the driver you need, you might find that any standard PS or PCL driver should work.
 |-
+|Malone 352 (''{{red|'''NEW'''}} printer in the 3rd floor Kitchen Area, as of 5/28/25'')  ||HP LaserJet M602 ||you can use either mh3rdprt.cs.jhu.edu or mh3rdprt2.cs.jhu.edu||N/A||All CS non-Ugrad people||Duplexing printer.  For most up to date OSes, you should just be able to add the printer as an IPP printer using the printer's hostname, with no additional driver installation needed.  If you find you do need a printer driver, please see HP's driver download page: https://support.hp.com/us-en/drivers/hp-laserjet-enterprise-600-printer-m602-series/5145285
 |}

← Older revision		Revision as of 11:58, 14 September 2025
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	There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.		There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.

−	~~'''MAC:'''~~ However, for '''MacOS''', here are some basics steps that have been suggested to us that might help you configure access to the copier: 1) search for [https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Admin.app.zip ''HP Easy Admin'' app]. 2) Unzip, and you will need to find the actual file to run that starts the app. 3) Starting and following the prompts of the HP Easy Admin app ''should'' be all you need to install the proper driver. 4) In MacOS, go to System Preferences - Printers &Scanners, and click the + sign to add a printer. 5) Do not let it scan for the copier. Instead, you should see three graphics at the top of the Add Printer window. Choose the center image of a globe called IP. 6) Enter the HP Copier's full hostname, ''cscopier.cs.jhu.edu''. (Do not use the HP Copier's numerical IP address) 7) For Protocol, choose HP Jetdirect Socket from the drop-down. 8) Under ''Use'', choose the driver that hopefully, your Easy Admin app downloaded for you (should have "877" somewhere in the driver name.) 9) Click Add, and at this point, the copier should be added. '''NOTE:''' We have found that for some unknown reason, once the copier is added, you might or might not be able to use the Finishing options (stapler) right away. In two different macbook instances, even after a reboot, the stapler option didn't appear as an active Finishing option during a print attempt until sometime after the copier was added (in these cases, we didn't see the stapler option available to use until at least another day. We're assuming it's either a MacOS issue or an HP driver issue.	+	However, for '''MacOS''', here are some basics steps that have been suggested to us that might help you configure access to the copier: 1) search for [https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Admin.app.zip ''HP Easy Admin'' app]. 2) Unzip, and you will need to find the actual file to run that starts the app. 3) Starting and following the prompts of the HP Easy Admin app ''should'' be all you need to install the proper driver. 4) In MacOS, go to System Preferences - Printers &Scanners, and click the + sign to add a printer. 5) Do not let it scan for the copier. Instead, you should see three graphics at the top of the Add Printer window. Choose the center image of a globe called IP. 6) Enter the HP Copier's full hostname, ''cscopier.cs.jhu.edu''. (Do not use the HP Copier's numerical IP address) 7) For Protocol, choose HP Jetdirect Socket from the drop-down. 8) Under ''Use'', choose the driver that hopefully, your Easy Admin app downloaded for you (should have "877" somewhere in the driver name.) 9) Click Add, and at this point, the copier should be added. '''NOTE:''' We have found that for some unknown reason, once the copier is added, you might or might not be able to use the Finishing options (stapler) right away. In two different macbook instances, even after a reboot, the stapler option didn't appear as an active Finishing option during a print attempt until sometime after the copier was added (in these cases, we didn't see the stapler option available to use until at least another day. We're assuming it's either a MacOS issue or an HP driver issue.

@@ Line 26: / Line 26: @@
 '''NOTE:  CS IT ''does not'' maintain or configure the HP copier.  If you have issues with the copier, please report those issues to staff in the CS office, MH-160.'''
-'''DRIVERS:'''  Drivers for '''Windows''' can be found here:  [https://support.hp.com/us-en/drivers/hp-color-laserjet-managed-mfp-e877-printer-series/38348449 https://support.hp.com/us-en/drivers/hp-color-laserjet-managed-mfp-e877-printer-series/38348449]  We suggest using the ''Smart Universal Print Driver''
+'''DRIVERS:'''  Drivers for '''Windows''' can be found here:  [https://support.hp.com/us-en/drivers/hp-color-laserjet-managed-mfp-e877-printer-series/38348449 https://support.hp.com/us-en/drivers/hp-color-laserjet-managed-mfp-e877-printer-series/38348449]  We suggest using the ''Smart Universal Print Driver''  It works well and is easy to install.
 There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''':  [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16]  In any case, you might be presented with multiple types of HP drivers for a specific platform.  You'll need to try various ones until you find one that works for your specific system.
-However, for '''MacOS''', it has been suggested to search for [https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Admin.app.zip ''HP Easy Admin'' app].  Unzip, and you will need to find the actual file to run that starts the app.  Once started, that app ''should'' be all you need to install the proper driver (follow its prompts.)  And then, when you go to add a printer in MacOS, do not let it scan for the copier.  Instead, choose the center image of a globe called IP.   At that point, do not use the HP Copier's IP address.  Instead, use its full hostname ''cscopier.cs.jhu.edu''.  For Protocol, choose HP Jetdirect Socket. Under ''Use'' choose the driver that hopefully, your Easy Admin app downloaded for you (should have "877" somewhere in the driver name.)   We have also found that for some unknown reason, once the printer is added, you might or might not be able to use the Finishing options (stapler) right away.  In two instances, even after a reboot, the stapler option didn't appear until another day. We're assuming it's either a MacOS issue or an HP driver issue.
+'''MAC:''' However, for '''MacOS''', here are some basics steps that have been suggested to us that might help you configure access to the copier:  1) search for [https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Admin.app.zip ''HP Easy Admin'' app].  2) Unzip, and you will need to find the actual file to run that starts the app.  3) Starting and following the prompts of the HP Easy Admin app ''should'' be all you need to install the proper driver.  4) In MacOS, go to System Preferences - Printers &Scanners, and click the + sign to add a printer.  5) Do not let it scan for the copier.  Instead, you should see three graphics at the top of the Add Printer window.  Choose the center image of a globe called IP.   6) Enter the HP Copier's full hostname, ''cscopier.cs.jhu.edu''.   (Do not use the HP Copier's numerical IP address) 7) For Protocol, choose HP Jetdirect Socket from the drop-down.  8) Under ''Use'', choose the driver that hopefully, your Easy Admin app downloaded for you (should have "877" somewhere in the driver name.)  9) Click Add, and at this point, the copier should be added.  '''NOTE:'''  We have found that for some unknown reason, once the copier is added, you might or might not be able to use the Finishing options (stapler) right away.  In two different macbook instances, even after a reboot, the stapler option didn't appear as an active Finishing option during a print attempt until sometime after the copier was added (in these cases, we didn't see the stapler option available to use until at least another day. We're assuming it's either a MacOS issue or an HP driver issue.

← Older revision		Revision as of 21:15, 12 September 2025
Line 30:		Line 30:
	There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.		There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.

−	However, for '''MacOS''', it has been suggested to search for ''HP Easy ~~Start~~'' app in the ~~Mac's App Store~~. ~~That~~ app ''should'' be all you need to install the proper driver (follow its prompts.) And then, when you go to add a printer in MacOS, do not let it scan for the copier. Instead, choose the center image of a globe called IP. At that point, do not use the HP Copier's IP address. Instead, use its full hostname ''cscopier.cs.jhu.edu''. For Protocol, choose HP Jetdirect Socket. Under ''Use'' choose the driver that hopefully, your Easy ~~Start App~~ downloaded for you (should have "877" somewhere in the driver name.) We have also found that for some unknown reason, once the printer is added, you might or might not be able to use the Finishing options (stapler) right away. In two instances, even after a reboot, the stapler option didn't appear until another day. We're assuming it's either a MacOS issue or an HP driver issue.	+	However, for '''MacOS''', it has been suggested to search for [https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Admin.app.zip ''HP Easy Admin'' app]. Unzip, and you will need to find the actual file to run that starts the app. Once started, that app ''should'' be all you need to install the proper driver (follow its prompts.) And then, when you go to add a printer in MacOS, do not let it scan for the copier. Instead, choose the center image of a globe called IP. At that point, do not use the HP Copier's IP address. Instead, use its full hostname ''cscopier.cs.jhu.edu''. For Protocol, choose HP Jetdirect Socket. Under ''Use'' choose the driver that hopefully, your Easy Admin app downloaded for you (should have "877" somewhere in the driver name.) We have also found that for some unknown reason, once the printer is added, you might or might not be able to use the Finishing options (stapler) right away. In two instances, even after a reboot, the stapler option didn't appear until another day. We're assuming it's either a MacOS issue or an HP driver issue.

← Older revision		Revision as of 21:09, 12 September 2025
Line 30:		Line 30:
	There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.		There is another page for "what if my driver is not listed" that includes '''Mac''' and '''Linux''': [https://support.hp.com/us-en/document/ish_6966654-6966703-16 https://support.hp.com/us-en/document/ish_6966654-6966703-16] In any case, you might be presented with multiple types of HP drivers for a specific platform. You'll need to try various ones until you find one that works for your specific system.

−	However, for '''MacOS''', it has been suggested to search for ''HP Easy Start'' app in the Mac's App Store. That app ''should'' be all you need to install the proper driver (follow its prompts.) And then, when you go to add a printer in MacOS, do not let it scan for the copier. Instead, choose the center image of a globe called IP. At that point, do not use the HP Copier's IP address. Instead, use its full hostname ''cscopier.cs.jhu.edu''. For Protocol, choose HP Jetdirect Socket. Under ''Use'' choose the driver that hopefully, your Easy Start App downloaded for you (should have "877" somewhere in the ~~device~~ name.) We have also found that for some unknown reason, once the printer is added, you might or might not be able to use the Finishing options (stapler) right away. In two instances, even after a reboot, the stapler option didn't appear until another day. We're assuming it's either a MacOS issue or an HP driver issue.	+	However, for '''MacOS''', it has been suggested to search for ''HP Easy Start'' app in the Mac's App Store. That app ''should'' be all you need to install the proper driver (follow its prompts.) And then, when you go to add a printer in MacOS, do not let it scan for the copier. Instead, choose the center image of a globe called IP. At that point, do not use the HP Copier's IP address. Instead, use its full hostname ''cscopier.cs.jhu.edu''. For Protocol, choose HP Jetdirect Socket. Under ''Use'' choose the driver that hopefully, your Easy Start App downloaded for you (should have "877" somewhere in the driver name.) We have also found that for some unknown reason, once the printer is added, you might or might not be able to use the Finishing options (stapler) right away. In two instances, even after a reboot, the stapler option didn't appear until another day. We're assuming it's either a MacOS issue or an HP driver issue.