Contacting JHU IT Support - Revision history

Steve410 at 18:00, 22 October 2025

2025-10-22T18:00:32Z

Steve410 at 17:46, 1 May 2025

2025-05-01T17:46:49Z

Phil at 14:22, 7 June 2024

2024-06-07T14:22:21Z

Steve410: /* Open A Trouble Ticket With JHU IT */

2024-04-15T15:15:27Z

Open A Trouble Ticket With JHU IT

Steve410: /* Open A Trouble Ticket With JHU IT */

2024-04-15T15:15:08Z

Open A Trouble Ticket With JHU IT

Steve410: /* Reporting spam received at your @jhu.edu or @jhmi.edu email address to JHU IT */

2023-09-20T21:13:45Z

Reporting spam received at your @jhu.edu or @jhmi.edu email address to JHU IT

Steve410: /* Reporting spam received at your @jhu.edu or @jhmi.edu email address to JHU IT */

2023-09-20T21:12:02Z

Reporting spam received at your @jhu.edu or @jhmi.edu email address to JHU IT

Steve410: /* Reporting spam received at your @jhu.edu or @jhmi.edu email address to JHU IT */

2023-08-04T17:51:00Z

Reporting spam received at your @jhu.edu or @jhmi.edu email address to JHU IT

Steve410: /* Open A Trouble Ticket With JHU IT */

2023-08-04T17:50:02Z

Open A Trouble Ticket With JHU IT

Steve410: /* Open A Trouble Ticket With JHU IT */

2023-08-04T17:49:42Z

Open A Trouble Ticket With JHU IT

@@ Line 2: / Line 2: @@
 * Issues with your JHED ID account (and profile), including your JHED password.
-* JHU's ''@jhu.edu'' email (Microsoft Echange)
+* JHU's ''@jhu.edu'' and "@jh.edu" email (Microsoft Echange)
 * JHU OneDrive
 * JHU VPN

@@ Line 1: / Line 1: @@
 While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT|''the Computer Science Dept's IT-specific'' services]], JHU IT offers ''their own'' IT support for services JHU IT provides to the University including:
-* Issues with your JHED ID account, including your JHED password.
+* Issues with your JHED ID account (and profile), including your JHED password.
 * JHU's ''@jhu.edu'' email (Microsoft Echange)
 * JHU OneDrive

@@ Line 20: / Line 20: @@
 *by visiting their ''Service website'':  '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]'''
 **You will need your JHED credentials to access that page.
-**Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span> link on the left.
+**Once you arrive at that page, choose the red {{red|Get Help}} link on the left.
 *by emailing JHU IT at [mailto:help@jhu.edu help@jhu.edu]
 ** We are not entirely sure who at JHU/JHU IT will see email sent here, but JHU IT provided this email as an alternative way to reach JHU IT if needed.  We suggest, however, to try one of the other above options first.
-==Reporting spam received at your <span style="color:#ff0000">''@jhu.edu'' or ''@jhmi.edu''</span> email address to JHU IT==
+==Reporting spam received at your {{red|''@jhu.edu'' or ''@jhmi.edu''}} email address to JHU IT==
 :If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' or ''@jhmi.edu'' email address ''directly'' ('''''and''''' it did '''not''' originate from an ''@cs.jhu.edu'' email address or if you don't forward your CS email to your @jhu email), you can visit <!--[http:/.  Course info can be found at: /www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d  JHU's How-to page for reporting spam].  As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps include the word '''SPAM''' somewhere in the Subject line), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well.  If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.]

@@ Line 22: / Line 22: @@
 **Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span> link on the left.
-*by emailing JHU IT at [help@jhu.edu help@jhu.edu]
+*by emailing JHU IT at [mailto:help@jhu.edu help@jhu.edu]
 ** We are not entirely sure who at JHU/JHU IT will see email sent here, but JHU IT provided this email as an alternative way to reach JHU IT if needed.  We suggest, however, to try one of the other above options first.

@@ Line 21: / Line 21: @@
 **You will need your JHED credentials to access that page.
 **Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span> link on the left.
 ==Reporting spam received at your <span style="color:#ff0000">''@jhu.edu'' or ''@jhmi.edu''</span> email address to JHU IT==

@@ Line 24: / Line 24: @@
 ==Reporting spam received at your <span style="color:#ff0000">''@jhu.edu'' or ''@jhmi.edu''</span> email address to JHU IT==
-:If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' or ''@jhmi.edu'' email address ''directly'' ('''''and''''' it did '''not''' originate from an ''@cs.jhu.edu'' email address or if you don't forward your CS email to your @jhu email), you can visit <!--[http:/.  Course info can be found at: /www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d  JHU's How-to page for reporting spam].  As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps make the Subject Line say '''SPAM'''), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well.  If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.]
+:If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' or ''@jhmi.edu'' email address ''directly'' ('''''and''''' it did '''not''' originate from an ''@cs.jhu.edu'' email address or if you don't forward your CS email to your @jhu email), you can visit <!--[http:/.  Course info can be found at: /www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d  JHU's How-to page for reporting spam].  As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps include the word '''SPAM''' somewhere in the Subject line), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well.  If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.]
-:'''NOTE''':  Spam mail received at your ''non-CS'' email address and that did not originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT's email address (support@cs.jhu.edu)
+:'''NOTE''':  Spam mail received at your ''non-CS'' email address and that ''did not'' originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT's email address (support@cs.jhu.edu)
 [[Category:Misc]]
 [[Category:Support Options]]

@@ Line 12: / Line 12: @@
 ==Open A Trouble Ticket With JHU IT==
-To open a trouble ticket to obtain support of IT-related services directly offered by JHU IT, you can reach them...
+:To open a trouble ticket to obtain support of IT-related services directly offered by JHU IT, you can reach them...
 * by calling them ''by phone'' at '''410-516-HELP'''