Contacting WSE IT Support - Revision history

Steve410 at 16:49, 22 December 2024

2024-12-22T16:49:36Z

Steve410 at 16:49, 22 December 2024

2024-12-22T16:49:06Z

Steve410 at 20:58, 20 September 2023

2023-09-20T20:58:43Z

Steve410 at 20:56, 20 September 2023

2023-09-20T20:56:53Z

Steve410 at 20:56, 20 September 2023

2023-09-20T20:56:24Z

Steve410 at 13:29, 14 September 2023

2023-09-14T13:29:24Z

Steve410: /* Opening A Trouble Ticket With WSE */

2023-09-12T18:38:39Z

Opening A Trouble Ticket With WSE

Steve410 at 18:38, 12 September 2023

2023-09-12T18:38:10Z

Steve410 at 18:37, 12 September 2023

2023-09-12T18:37:44Z

Steve410 at 18:36, 12 September 2023

2023-09-12T18:36:22Z

← Older revision		Revision as of 16:49, 22 December 2024
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−	While CS ''IT Support'' offers support for [[Services_Provided_By_CS_IT\|''~~certain~~ Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to WSE IT. Note that for [https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing support], WSE IT can provide you services for administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for certain [[Services_Provided_By_CS_IT\|''Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to WSE IT. Note that for [https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing support], WSE IT can provide you services for administering your research systems or helping you spec out your research server equipment.

← Older revision		Revision as of 16:49, 22 December 2024
Line 1:		Line 1:
−	While CS ''IT Support'' offers support for ~~the~~ [[Services_Provided_By_CS_IT\|''~~the~~ Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to WSE IT. Note that for [https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing support], WSE IT can provide you services for administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for [[Services_Provided_By_CS_IT\|''certain Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to WSE IT. Note that for [https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing support], WSE IT can provide you services for administering your research systems or helping you spec out your research server equipment.

← Older revision		Revision as of 20:58, 20 September 2023
Line 1:		Line 1:
−	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to ~~either [[Contacting_JHU_IT_Support\|JHU IT]] or~~ WSE IT. ~~Additionally~~, WSE IT can provide you ~~''research computing support'' including~~ administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to WSE IT. Note that for [https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing support], WSE IT can provide you services for administering your research systems or helping you spec out your research server equipment.

← Older revision		Revision as of 20:56, 20 September 2023
Line 1:		Line 1:
−	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-~~provided~~ ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.

← Older revision		Revision as of 20:56, 20 September 2023
Line 1:		Line 1:
−	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to your own computer or to research computing, etc.), we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-provided ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.

← Older revision		Revision as of 13:29, 14 September 2023
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	[[Category:Misc]]		[[Category:Misc]]
	[[Category:Support Options]]		[[Category:Support Options]]
		+	[[Category:Research Computing]]

@@ Line 10: / Line 10: @@
 ===Opening A Trouble Ticket With WSE===
-* Email them at {{mailto|wsehelp@jhu.edu}}
+* Email them (with as much detail as possible) at {{mailto|wsehelp@jhu.edu}}
 * You will be provided a ticket number for your issue.
 [[Category:Misc]]
 [[Category:Support Options]]

← Older revision		Revision as of 18:38, 12 September 2023
Line 1:		Line 1:
−	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to your own computer or to research computing), we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to your own computer or to research computing, etc.), we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.

← Older revision		Revision as of 18:37, 12 September 2023
Line 1:		Line 1:
−	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues, we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to your own computer or to research computing), we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.

← Older revision		Revision as of 18:36, 12 September 2023
Line 1:		Line 1:
−	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[~~https://support.cs.jhu.edu/wiki/~~Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues, we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.	+	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT\|Scope of Services]]. Occasionally, however, for certain services or issues, we may refer you to either [[Contacting_JHU_IT_Support\|JHU IT]] or WSE IT. Additionally, WSE IT can provide you ''research computing support'' including administering your research systems or helping you spec out your research server equipment.