Onboarding - Revision history

Steve410: /* CS IT Support Wiki Documentation */

2026-08-14T13:06:22Z

CS IT Support Wiki Documentation

Steve410: /* Where to find information about our CS IT Services: */

2026-08-14T13:05:26Z

Where to find information about our CS IT Services:

Steve410: /* INTRO */

2026-08-14T13:04:23Z

INTRO

Steve410: /* INTRO */

2026-08-14T13:04:01Z

INTRO

Steve410: /* INTRO */

2026-08-14T13:03:47Z

INTRO

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-08-14T20:00:57Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* CS IT Support Wiki Documentation */

2025-08-08T19:39:35Z

CS IT Support Wiki Documentation

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-08-06T16:06:32Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-08-06T16:06:07Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-07-14T18:34:43Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

@@ Line 27: / Line 27: @@
 === CS IT Support Wiki Documentation===
-One of the key features of services the CS IT team offers you is an ''online wiki-based documentation set'', outlining all the technical services we offer... from user accounts, to email, from networking to setting up your own webpage, and so much more, the '''''CS IT Support Wiki''''' is the "one-stop shop" for how-to IT information at CS.  Whether you're CS Faculty, a student, a researcher, or staff, the CS IT Support Wiki is a valuable resource.  To access the CS IT Support Wiki, please visit:
+One of the key features of services the CS IT team offers you is an ''online wiki-based documentation set'', outlining all the technical services we offer... from user accounts to email, from networking to setting up your own webpage, and so much more, the '''''CS IT Support Wiki''''' is the "one-stop shop" for how-to IT information at CS.  Whether you're CS Faculty, a student, a researcher, or staff, the CS IT Support Wiki is a valuable resource.  To access the CS IT Support Wiki, please visit:
 : [https://support.cs.jhu.edu https://support.cs.jhu.edu] (simply putting ''support.cs.jhu.edu'' in your browser bar should work too!)

@@ Line 23: / Line 23: @@
 Please visit our page on [[:Category:Research_Computing | Research Computing at CS]] for further details.
-==Where to find information about our CS IT Services:==
+==Where to find information about our various CS IT Services:==
 === CS IT Support Wiki Documentation===

@@ Line 11: / Line 11: @@
 :  2) The '''''day-to-day IT operations''''' of the CS Department Office's administrative computers.
-:  3) Providing CS Dept '''''infrastructure-based services'''' (email, web space, networking, printing, etc.)
+:  3) Providing CS Dept '''''infrastructure-based services''''' (email, web space, networking, printing, etc.)
 ===But, What About ''Research'' IT Needs?===

@@ Line 7: / Line 7: @@
 CS IT primarily focuses on computing services in three areas:
-:  1) The '''''educational mission'''' of the department (computing resources for coursework, including its computer lab Linux systems.)
+:  1) The '''''educational mission''''' of the department (computing resources for coursework, including its computer lab Linux systems.)
 :  2) The '''''day-to-day IT operations''''' of the CS Department Office's administrative computers.

@@ Line 7: / Line 7: @@
 CS IT primarily focuses on computing services in three areas:
-:  1) The ''educational mission'' of the department (computing resources for coursework, including its computer lab Linux systems.)
+:  1) The '''''educational mission'''' of the department (computing resources for coursework, including its computer lab Linux systems.)
-:  2) The ''day-to-day IT operations'' of the CS Department Office's administrative computers.
+:  2) The '''''day-to-day IT operations''''' of the CS Department Office's administrative computers.
-:  3) Providing ''CS infrastructure-based services'' (email, web space, networking, printing, etc.)
+:  3) Providing CS Dept '''''infrastructure-based services'''' (email, web space, networking, printing, etc.)
 ===But, What About ''Research'' IT Needs?===

← Older revision		Revision as of 20:00, 14 August 2025
Line 66:		Line 66:

	:[https://support.cs.jhu.edu/wiki/Category:Webpages_and_Webservices How can I create a ''CS-hosted web page''?]		:[https://support.cs.jhu.edu/wiki/Category:Webpages_and_Webservices How can I create a ''CS-hosted web page''?]
		+
		+	:[https://support.cs.jhu.edu/wiki/Mailman_at_CS How can I create a CS Dept-related ''mailing list''?]

	:[https://support.cs.jhu.edu/wiki/Category:Virtual_Machines_(VMs) What options are available to create a ''virtual machine for coursework''?]		:[https://support.cs.jhu.edu/wiki/Category:Virtual_Machines_(VMs) What options are available to create a ''virtual machine for coursework''?]

@@ Line 31: / Line 31: @@
 : [https://support.cs.jhu.edu https://support.cs.jhu.edu] (simply putting ''support.cs.jhu.edu'' in your browser bar should work too!)
-Take a moment to browse the "support wiki" and become familiar with its layout.  Check out the list of categories off the main page.  The support wiki also has a search bar, in case you're unable to find what you're looking for within a category.   If you've searched and you still cannot find quite what you're looking for, or you need further explanation, please do not hesitate to [mailto:support@cs.jhu.edu send us an email].
+Take a moment to browse the "support wiki" and become familiar with its layout.  Check out the list of categories mid-way down the main page.  The support wiki also has a search bar (near upper left), in case you're unable to find what you're looking for within a category.   If you've searched and you still cannot find quite what you're looking for, or you need further explanation, please do not hesitate to [mailto:support@cs.jhu.edu send us an email].
 == CS IT's Official Scope Of Services==

@@ Line 79: / Line 79: @@
 :'''Do you support Macs?'''  No, CS IT Support does not support macs.  ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store]  (an Apple authorized campus store.)
-:'''How do I meet with others online at JHU?'''  There are two online meeting/video conferencing methods at JHU... [https://teams.microsoft.com Microsoft Teams] and [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom].  Various groups within JHU typically use one or the other.  Although the CS Dept is mixed between using Teams and Zoom for chat, we have seen many of us using Zoom for video conferencing.
+:'''How do I meet via video with others online at JHU?'''  There are two online meeting/video conferencing methods at JHU... [https://teams.microsoft.com Microsoft Teams] and [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom].  Various groups within JHU typically use one or the other.  Although the CS Dept is mixed between using Teams and Zoom for chat, we have seen many of us using Zoom for video conferencing.
 : '''Does Whiting School of Engineering's IT Team have its own Onboarding document?'''   Yes.  You're currently reading the '''''CS IT Support Group's''''' Onboarding document, providing you information on CS IT services specifically for the Computer Science Department.  '''''Whiting School's IT group''''' also has their own [https://wseit.engineering.jhu.edu/onboarding WSE IT Onboarding document] which might provide you some additional info, should you be using resources that are specific to Whiting School.

← Older revision		Revision as of 16:06, 6 August 2025
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	:'''Do you support Macs?''' No, CS IT Support does not support macs. ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store] (an Apple authorized campus store.)		:'''Do you support Macs?''' No, CS IT Support does not support macs. ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store] (an Apple authorized campus store.)
		+
		+	:'''How do I meet with others online at JHU?''' There are two online meeting/video conferencing methods at JHU... [https://teams.microsoft.com Microsoft Teams] and [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom]. Various groups within JHU typically use one or the other. Although the CS Dept is mixed between using Teams and Zoom for chat, we have seen many of us using Zoom for video conferencing.

	: '''Does Whiting School of Engineering's IT Team have its own Onboarding document?''' Yes. You're currently reading the '''''CS IT Support Group's''''' Onboarding document, providing you information on CS IT services specifically for the Computer Science Department. '''''Whiting School's IT group''''' also has their own [https://wseit.engineering.jhu.edu/onboarding WSE IT Onboarding document] which might provide you some additional info, should you be using resources that are specific to Whiting School.		: '''Does Whiting School of Engineering's IT Team have its own Onboarding document?''' Yes. You're currently reading the '''''CS IT Support Group's''''' Onboarding document, providing you information on CS IT services specifically for the Computer Science Department. '''''Whiting School's IT group''''' also has their own [https://wseit.engineering.jhu.edu/onboarding WSE IT Onboarding document] which might provide you some additional info, should you be using resources that are specific to Whiting School.

@@ Line 41: / Line 41: @@
 Our Scope of Services page consists of details regarding our team and specifics on the IT services we offer.   ''And'', for those services we do ''not'' offer, we try to point you to alternative teams, etc, that may provide those services.   Also note that most of the services the CS IT Support Group supports are located in Malone Hall.  Other buildings may have their own systems administrators or might be administered by the [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT group] or by [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support JHU Central IT].
-==Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)==
+==Common Questions Asked By Those New To The CS Dept (yes, here is our '''''FAQ'''''!)==
 Here are some common questions (and answers!) for those who are new to the CS Department, with links to our support wiki articles to help provide answers...