Onboarding - Revision history

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-08-14T20:00:57Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* CS IT Support Wiki Documentation */

2025-08-08T19:39:35Z

CS IT Support Wiki Documentation

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-08-06T16:06:32Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-08-06T16:06:07Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-07-14T18:34:43Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-06-18T14:54:50Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2025-06-18T14:52:49Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2024-10-14T20:51:41Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410: /* Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!) */

2024-10-14T20:32:42Z

Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)

Steve410 at 15:05, 6 May 2024

2024-05-06T15:05:51Z

← Older revision		Revision as of 20:00, 14 August 2025
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	:[https://support.cs.jhu.edu/wiki/Category:Webpages_and_Webservices How can I create a ''CS-hosted web page''?]		:[https://support.cs.jhu.edu/wiki/Category:Webpages_and_Webservices How can I create a ''CS-hosted web page''?]
		+
		+	:[https://support.cs.jhu.edu/wiki/Mailman_at_CS How can I create a CS Dept-related ''mailing list''?]

	:[https://support.cs.jhu.edu/wiki/Category:Virtual_Machines_(VMs) What options are available to create a ''virtual machine for coursework''?]		:[https://support.cs.jhu.edu/wiki/Category:Virtual_Machines_(VMs) What options are available to create a ''virtual machine for coursework''?]

@@ Line 31: / Line 31: @@
 : [https://support.cs.jhu.edu https://support.cs.jhu.edu] (simply putting ''support.cs.jhu.edu'' in your browser bar should work too!)
-Take a moment to browse the "support wiki" and become familiar with its layout.  Check out the list of categories off the main page.  The support wiki also has a search bar, in case you're unable to find what you're looking for within a category.   If you've searched and you still cannot find quite what you're looking for, or you need further explanation, please do not hesitate to [mailto:support@cs.jhu.edu send us an email].
+Take a moment to browse the "support wiki" and become familiar with its layout.  Check out the list of categories mid-way down the main page.  The support wiki also has a search bar (near upper left), in case you're unable to find what you're looking for within a category.   If you've searched and you still cannot find quite what you're looking for, or you need further explanation, please do not hesitate to [mailto:support@cs.jhu.edu send us an email].
 == CS IT's Official Scope Of Services==

@@ Line 79: / Line 79: @@
 :'''Do you support Macs?'''  No, CS IT Support does not support macs.  ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store]  (an Apple authorized campus store.)
-:'''How do I meet with others online at JHU?'''  There are two online meeting/video conferencing methods at JHU... [https://teams.microsoft.com Microsoft Teams] and [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom].  Various groups within JHU typically use one or the other.  Although the CS Dept is mixed between using Teams and Zoom for chat, we have seen many of us using Zoom for video conferencing.
+:'''How do I meet via video with others online at JHU?'''  There are two online meeting/video conferencing methods at JHU... [https://teams.microsoft.com Microsoft Teams] and [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom].  Various groups within JHU typically use one or the other.  Although the CS Dept is mixed between using Teams and Zoom for chat, we have seen many of us using Zoom for video conferencing.
 : '''Does Whiting School of Engineering's IT Team have its own Onboarding document?'''   Yes.  You're currently reading the '''''CS IT Support Group's''''' Onboarding document, providing you information on CS IT services specifically for the Computer Science Department.  '''''Whiting School's IT group''''' also has their own [https://wseit.engineering.jhu.edu/onboarding WSE IT Onboarding document] which might provide you some additional info, should you be using resources that are specific to Whiting School.

← Older revision		Revision as of 16:06, 6 August 2025
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	:'''Do you support Macs?''' No, CS IT Support does not support macs. ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store] (an Apple authorized campus store.)		:'''Do you support Macs?''' No, CS IT Support does not support macs. ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store] (an Apple authorized campus store.)
		+
		+	:'''How do I meet with others online at JHU?''' There are two online meeting/video conferencing methods at JHU... [https://teams.microsoft.com Microsoft Teams] and [https://support.cs.jhu.edu/wiki/Zoom_For_Video_Conferencing Zoom]. Various groups within JHU typically use one or the other. Although the CS Dept is mixed between using Teams and Zoom for chat, we have seen many of us using Zoom for video conferencing.

	: '''Does Whiting School of Engineering's IT Team have its own Onboarding document?''' Yes. You're currently reading the '''''CS IT Support Group's''''' Onboarding document, providing you information on CS IT services specifically for the Computer Science Department. '''''Whiting School's IT group''''' also has their own [https://wseit.engineering.jhu.edu/onboarding WSE IT Onboarding document] which might provide you some additional info, should you be using resources that are specific to Whiting School.		: '''Does Whiting School of Engineering's IT Team have its own Onboarding document?''' Yes. You're currently reading the '''''CS IT Support Group's''''' Onboarding document, providing you information on CS IT services specifically for the Computer Science Department. '''''Whiting School's IT group''''' also has their own [https://wseit.engineering.jhu.edu/onboarding WSE IT Onboarding document] which might provide you some additional info, should you be using resources that are specific to Whiting School.

@@ Line 41: / Line 41: @@
 Our Scope of Services page consists of details regarding our team and specifics on the IT services we offer.   ''And'', for those services we do ''not'' offer, we try to point you to alternative teams, etc, that may provide those services.   Also note that most of the services the CS IT Support Group supports are located in Malone Hall.  Other buildings may have their own systems administrators or might be administered by the [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT group] or by [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support JHU Central IT].
-==Common Questions Asked By Those New To The CS Dept (yes, here is our FAQ!)==
+==Common Questions Asked By Those New To The CS Dept (yes, here is our '''''FAQ'''''!)==
 Here are some common questions (and answers!) for those who are new to the CS Department, with links to our support wiki articles to help provide answers...

@@ Line 73: / Line 73: @@
 :'''What if I think a CS IT service appears to be down?'''  First, check the [https://support.cs.jhu.edu/wiki/Notices CS IT Notices page] for the ''current state of our systems'', and if an outage isn't reported there, please email [mailto:support@cs.jhu.edu support@cs.jhu.edu] with as much detail as possible.
-:'''Does CS IT purchase equipment or supplies for me?'''  No.  CS IT can provide you with an Ethernet cable for a wallport connection.  Otherwise, you will need to speak to someone in the CS main office (Malone Hall 160) regarding ''your purchasing needs''.  (If you're purchasing Dell equipment, they might refer you to [https://www.ftei.com Future Tech], JHU's preferred supplier of Dell equipment, to help you spec and purchase your equipment.  Mac users might be referred to [https://store.jhutechstore.com JHU's Technology Store])
+:'''Does CS IT purchase equipment or supplies for me?'''  No.  CS IT can provide you with an Ethernet cable for a wallport connection.  Otherwise, you will need to speak to someone in the CS main office (Malone Hall 160) regarding ''your purchasing needs''.  (If you're purchasing Dell equipment, they might refer you to [https://www.ftei.com Future Tech], JHU's preferred supplier of Dell equipment, to help you spec and purchase your equipment.  Mac users might be referred to [https://studentaffairs.jhu.edu/computing/hopkins-technology-store  JHU's Technology Store])
 :'''Will you support, administer, or maintain my own office or personal computer or smart phone?'''  No, CS IT Support only administers and maintains ''its own infrastructure servers'', ''student lab Linux systems'', and the CS Dept's ''administrative computers''.  Please see [https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues Personal or Research Lab-owned Computer Issues] for more info.
-:'''Do you support Macs?'''  No, CS IT Support does not support macs.  ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store] <!-- (an Apple authorized service provider.) -->
+:'''Do you support Macs?'''  No, CS IT Support does not support macs.  ''For mac support'', please contact [https://support.cs.jhu.edu/wiki/Contacting_WSE_IT_Support WSE IT] for advice. You might also be able to get support from our near campus [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store]  (an Apple authorized campus store.)
 : '''Does Whiting School of Engineering's IT Team have its own Onboarding document?'''   Yes.  You're currently reading the '''''CS IT Support Group's''''' Onboarding document, providing you information on CS IT services specifically for the Computer Science Department.  '''''Whiting School's IT group''''' also has their own [https://wseit.engineering.jhu.edu/onboarding WSE IT Onboarding document] which might provide you some additional info, should you be using resources that are specific to Whiting School.

@@ Line 47: / Line 47: @@
 :[https://support.cs.jhu.edu/wiki/Category:Support_Options How do I get ''IT-related help''?]
-:[https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT#Computer_Systems_We_Manage.2FMaintain.2FSupport What ''computers'' do the CS IT Team provide support?]
+:[https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT#Computer_Systems_We_Manage.2FMaintain.2FSupport For what ''computers'' do the CS IT Team provide support?]
 :[https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues Where can I get IT assistance for ''my own computer'' or for a ''JHU-purchased computer''?]

@@ Line 9: / Line 9: @@
 :  1) The ''educational mission'' of the department (computing resources for coursework, including its computer lab Linux systems.)
-:  2) The ''day-to-day IT operations'' of the department (IT support for the CS Office's administrative computers.)
+:  2) The ''day-to-day IT operations'' of the CS Department Office's administrative computers.
 :  3) Providing ''CS infrastructure-based services'' (email, web space, networking, printing, etc.)