Services Provided By CS IT - Revision history

Steve410: /* Additional Infrastructure And Service Notes */

2025-11-11T21:08:53Z

Additional Infrastructure And Service Notes

Steve410: /* Additional Infrastructure And Service Notes */

2025-11-11T21:07:48Z

Additional Infrastructure And Service Notes

Steve410: /* Additional Infrastructure And Service Notes */

2025-06-18T15:12:32Z

Additional Infrastructure And Service Notes

Steve410: /* Computer Systems We Manage/Maintain/Support */

2025-06-18T15:11:48Z

Computer Systems We Manage/Maintain/Support

Steve410: /* Computer Systems We Manage/Maintain/Support */

2025-06-18T14:50:00Z

Computer Systems We Manage/Maintain/Support

Steve410: /* Computer Systems We Manage/Maintain/Support */

2024-10-14T20:53:06Z

Computer Systems We Manage/Maintain/Support

Steve410: /* Additional Infrastructure And Service Notes */

2024-09-27T13:18:33Z

Additional Infrastructure And Service Notes

Steve410: /* Additional Infrastructure And Service Notes */

2024-09-27T13:18:08Z

Additional Infrastructure And Service Notes

Phil at 14:38, 7 June 2024

2024-06-07T14:38:38Z

Steve410: /* Additional Infrastructure And Service Notes */

2024-03-12T19:16:32Z

Additional Infrastructure And Service Notes

@@ Line 148: / Line 148: @@
 :'''''Cables, adapters, computer supplies, and Apple (incl. Mac & Ipad) products''''' are available from the [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store], in what was the nearby Barnes & Noble store.
-:'''''Electronics And Paper Recycling''''' is handled by [https://www.jhfre.jhu.edu/services/plant_operations/recycling JHU Recycling].  Email them directly at [mailto:recycling@jhu.edu recycling@jhu.edu]
+:'''''Electronics And Paper Recycling''''' is handled by [https://jhfre.jhu.edu/facilities/custodial JHU Recycling].  Email them directly at [mailto:recycling@jhu.edu recycling@jhu.edu]
 :'''''Mail/Shipping/Receiving:''''' Please speak to a member of the CS office staff in Malone Hall 160.

@@ Line 138: / Line 138: @@
 :'''''Power, HVAC-related, and other physical issues''''' in a room or office are handled by [http://www.jhfre.jhu.edu/ JHU Facilities]  You can also submit a    [https://maximo.jhu.edu/ezrequest/login/homewood Facilities Request] {{red|'''NOTE:''' You need to be on a ''JHU network'' on the ''JHU VPN'' to access the Facilities Request page.}}
-:Support for '''''office telephones''''' are handled by [https://it.johnshopkins.edu/it-services/network-getting-connected/telecommunications/ JHU Telecommunications].  JHU also provides [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=c551f9951bc47bc081e3a79b2d4bcb43 a page about '''''cell phones''''']
+:Support for '''''office telephones''''' are handled by [https://it.johnshopkins.edu/it-services/network-getting-connected/telecommunications/ JHU Telecommunications].  JHU also provides [https://johnshopkins.service-now.com/serviceportal?id=service_brochure&sys_id=d6ce289b0f616300416246ace1050ebc a page about '''''cell phones''''']
 :For '''''office furniture issues,''''' please visit the front desk person in Malone Hall 160, who can direct you to the appropriate staff member.

@@ Line 146: / Line 146: @@
 :'''''Maryland Hall 310 Classroom's Computers''''' are handled by others at JHU, '''''not by CS IT'''''.  Please see:  [[Maryland Hall 310 Classroom]]
-:'''''Cables, adapters, computer supplies, and Apple (incl. Mac & Ipad) products''''' are available from the [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store], located in the Levering Hall's Sherwood Room.
+:'''''Cables, adapters, computer supplies, and Apple (incl. Mac & Ipad) products''''' are available from the [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store], in what was the nearby Barnes & Noble store.
 :'''''Electronics And Paper Recycling''''' is handled by [https://www.jhfre.jhu.edu/services/plant_operations/recycling JHU Recycling].  Email them directly at [mailto:recycling@jhu.edu recycling@jhu.edu]

@@ Line 59: / Line 59: @@
 <li><p>  CS IT '''does not''' purchase, spec, or price out computer-related equipment for ''other than'' the CS Office Staff systems, the CS Teaching Computer Labs located in Malone Hall, and for CS central infrastructure support in Malone Hall. If you need the department to purchase a computer for you, you'll need to speak with your PI, advisor, or someone in the CS Dept office (MH 160.)</p></li>
-<li><p>  CS IT '''does not''' provide cables (USB, Video, adapters, other computing supplies) ''other than'' Ethernet cables and any items mentioned directly below.  If you're looking for different cables/adapters, thumb drives, SD cards, etc., please visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in the Levering Hall's Sherwood Room.
+<li><p>  CS IT '''does not''' provide cables (USB, Video, adapters, other computing supplies) ''other than'' Ethernet cables and any items mentioned directly below.  If you're looking for different cables/adapters, thumb drives, SD cards, etc., please visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in what was the nearby Barnes & Noble store.
 :<li> '''Ethernet cables:  '''We do have ethernet cables that we can make available, as needed.'''
 :<li>  '''Power cables: '''We do have a limited number of power cables we can make available, as needed.

@@ Line 54: / Line 54: @@
 :<li> Try contacting [[Contacting_WSE_IT_Support| WSE's (Whiting School of Engineering) IT group]].  They can look at your system, but if it is something they cannot address, they might be able to provide you with other resources for further troubleshooting or repair.  In some cases, WSE IT can help administer your system. <!--  They can be reached at {{mailto|wsehelp@jhu.edu}}--></li>
 :<li> or try [[Contact_JHU_IT_Support | contacting JHU's IT Helpdesk]].</li>
-:<li> '''Mac''' users might want to visit [https://store.jhutechstore.com JHU's Technology Store] in the ''Levering Hall Room 113'', as they offer some technical support for Apple products.  ''See our CS IT Support Wiki's page on [[Personal or Research Lab-owned Computer Issues]]''</li>
+:<li> '''Mac''' users might want to visit [https://store.jhutechstore.com JHU's Technology Store] now located in what was the nearby Barnes & Noble store'', as they offer some technical support for Apple products.  ''See our CS IT Support Wiki's page on [[Personal or Research Lab-owned Computer Issues]]''</li>
 </ol></P></li>

@@ Line 136: / Line 136: @@
 :'''''Audio/Visual''''' (including '''conference room''' and '''office A/V''') services and support in Malone Hall are handled by other groups within JHU.  Please see:  [[:Category:Audio-Visual | Audio-Visual]].
-:'''''Power, HVAC-related, and other physical issues''''' in a room or office are handled by [http://www.jhfre.jhu.edu/ JHU Facilities]  You can also submit a    [https://maximo.jhu.edu/ezrequest/login/homewood Facilities Request] {red|'''NOTE:''' You need to be on a ''JHU network'' on the ''JHU VPN'' to access the Facilities Request page.}
+:'''''Power, HVAC-related, and other physical issues''''' in a room or office are handled by [http://www.jhfre.jhu.edu/ JHU Facilities]  You can also submit a    [https://maximo.jhu.edu/ezrequest/login/homewood Facilities Request] {{red|'''NOTE:''' You need to be on a ''JHU network'' on the ''JHU VPN'' to access the Facilities Request page.}}
 :Support for '''''office telephones''''' are handled by [https://it.johnshopkins.edu/it-services/network-getting-connected/telecommunications/ JHU Telecommunications].  JHU also provides [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=c551f9951bc47bc081e3a79b2d4bcb43 a page about '''''cell phones''''']

@@ Line 11: / Line 11: @@
 We are available via email at '''{{mailto|support}}'''.
-'''For general user support, <span style="color:#ff0000">we are available ''M-F 8:30am - 5pm.</span>'''''  (Please see the yellow bar near the top of this page.)
+'''For general user support, {{red|we are available ''M-F 8:30am - 5pm.}}'''''  (Please see the yellow bar near the top of this page.)
 We also provide a '''[[Notices]]''' page available at [[Notices | https://support.cs.jhu.edu/wiki/Notices]] providing the status of our servers, computing labs, etc.
@@ Line 120: / Line 120: @@
 * We provide access to the [[:Category:Printing|CS IT-Managed printers]] located on each floor of Malone Hall, in addition to the department's copier in Malone Hall 154.
-* We also change toner in the CS IT-managed printers when necessary.  <span style="color:#ff0000"><!--'''NOTE:'''  ''As of March 18, 2020, our CS It staff  is not available on campus full-time.  We might have a staff member on campus at certain times.  So, toner changes will be delayed.''</span>-->
+* We also change toner in the CS IT-managed printers when necessary.  <!--{{red|'''NOTE:'''  ''As of March 18, 2020, our CS It staff  is not available on campus full-time.  We might have a staff member on campus at certain times.  So, toner changes will be delayed.''}}-->
 * Our [[:Category:Linux Clients|CS Grad and Ugrad Teaching Computer Labs' Linux systems]] are configured to print to the printer residing in each lab.

@@ Line 151: / Line 151: @@
 :'''''Mail/Shipping/Receiving:''''' Please speak to a member of the CS office staff in Malone Hall 160.
 [[Category:Support Options]]
 [[Category:Research Computing]]