Services Provided By CS IT - Revision history

Steve410: /* Computer Systems We Manage/Maintain/Support */

2026-08-14T17:16:35Z

Computer Systems We Manage/Maintain/Support

Steve410: /* Printing */

2026-08-13T17:05:35Z

Printing

Steve410: /* Computer Systems We Manage/Maintain/Support */

2026-08-13T16:59:15Z

Computer Systems We Manage/Maintain/Support

Steve410: /* Computer Systems We Manage/Maintain/Support */

2026-08-13T16:58:26Z

Computer Systems We Manage/Maintain/Support

Steve410: /* Computer Systems We Manage/Maintain/Support */

2026-08-13T16:55:44Z

Computer Systems We Manage/Maintain/Support

Steve410: /* SCOPE OF SERVICES */

2026-08-13T15:17:54Z

SCOPE OF SERVICES

Steve410: /* Additional Infrastructure And Service Notes */

2025-11-11T21:08:53Z

Additional Infrastructure And Service Notes

Steve410: /* Additional Infrastructure And Service Notes */

2025-11-11T21:07:48Z

Additional Infrastructure And Service Notes

Steve410: /* Additional Infrastructure And Service Notes */

2025-06-18T15:12:32Z

Additional Infrastructure And Service Notes

Steve410: /* Computer Systems We Manage/Maintain/Support */

2025-06-18T15:11:48Z

Computer Systems We Manage/Maintain/Support

@@ Line 45: / Line 45: @@
 :''''' NOTES:'''''
 <ul style="list-style-type:circle; list-style-image:none; margin-left:4em">
-<li><p>CS IT '''does ''not'' offer''' direct support for [https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues ''personal''] '''or''' [https://support.cs.jhu.edu/wiki/Category:Research_Computing ''research lab's'' computer systems] (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)  Instead...</p></li>
+<li><p>CS IT '''does ''not'' offer''' direct support for [https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues ''personal''] '''or''' [https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues  ''research lab's'' computer systems] (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)  Instead...</p></li>
 :<li><p>CS Faculty and researchers and their students typically '''self-maintain''' their own systems.  '''(This includes [[Malone_G29_Server_Room | server room]] rack setup and server installs.)'''  See [https://support.cs.jhu.edu/wiki/Category:Research_Computing Research Computing] for more information.</p></li>

@@ Line 122: / Line 122: @@
 * We also change toner in the CS IT-managed printers when necessary.  <!--{{red|'''NOTE:'''  ''As of March 18, 2020, our CS It staff  is not available on campus full-time.  We might have a staff member on campus at certain times.  So, toner changes will be delayed.''}}-->
-* Our [[:Category:Linux Clients|CS Grad and Ugrad Teaching Computer Labs' Linux systems]] are configured to print to the printer residing in each lab.
+* Our CS Grad and Ugrad Teaching [[:Category:Labs|Computer Labs']] [[:Category:Linux Clients|Linux systems]] are configured to print to the printer residing in each lab.
 :'''''NOTES:'''''

@@ Line 45: / Line 45: @@
 :''''' NOTES:'''''
 <ul style="list-style-type:circle; list-style-image:none; margin-left:4em">
-<li><p>CS IT '''does ''not'' offer''' direct support for [https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues ''individual's''] '''or''' [https://support.cs.jhu.edu/wiki/Category:Research_Computing ''research lab's'' computer systems] (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)  Instead...</p></li>
+<li><p>CS IT '''does ''not'' offer''' direct support for [https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues ''personal''] '''or''' [https://support.cs.jhu.edu/wiki/Category:Research_Computing ''research lab's'' computer systems] (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)  Instead...</p></li>
 :<li><p>CS Faculty and researchers and their students typically '''self-maintain''' their own systems.  '''(This includes [[Malone_G29_Server_Room | server room]] rack setup and server installs.)'''  See [https://support.cs.jhu.edu/wiki/Category:Research_Computing Research Computing] for more information.</p></li>

@@ Line 45: / Line 45: @@
 :''''' NOTES:'''''
 <ul style="list-style-type:circle; list-style-image:none; margin-left:4em">
-<li><p>CS IT '''does ''not'' offer''' direct support for ''individual's'' '''or''' [https://support.cs.jhu.edu/wiki/Category:Research_Computing ''research lab's'' computer systems] (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)  Instead...</p></li>
+<li><p>CS IT '''does ''not'' offer''' direct support for [https://support.cs.jhu.edu/wiki/Personal_or_Research_Lab-owned_Computer_Issues ''individual's''] '''or''' [https://support.cs.jhu.edu/wiki/Category:Research_Computing ''research lab's'' computer systems] (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)  Instead...</p></li>
 :<li><p>CS Faculty and researchers and their students typically '''self-maintain''' their own systems.  '''(This includes [[Malone_G29_Server_Room | server room]] rack setup and server installs.)'''  See [https://support.cs.jhu.edu/wiki/Category:Research_Computing Research Computing] for more information.</p></li>

@@ Line 64: / Line 64: @@
 :<li>  '''Thumb drives:''' <!-- We have a few USB thumb drives that you may sign out for short periods of time.--> <!-- (Again, as of March 18, we are no longer working on campus and not readily available to hand out cables and thumb drives. -->  Currently, we have a limited number of thumb drives that we can '''''lend out''''' for '''''short-term''''' use.  Otherwise, you can try the Technology Store mentioned above.
 :<li> '''Mac Users:''' The [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU Technology Store] has a wide range of Apple products available.
-:<li>'''Other computing supplies:''' Also, in a pinch, there is a [https://www.microcenter.com/site/stores/parkville.aspx?storeid=125 local Micro Center store], or of course, you can try [https://www.amazon.com Amazon].)
+:<li>'''Other computing supplies:''' Also, in a pinch, there is a [https://www.microcenter.com/site/stores/parkville.aspx?storeid=125 local Micro Center store], or of course, you can try [https://www.amazon.com Amazon].
 </ul>
 <br>

@@ Line 20: / Line 20: @@
 Our main areas of IT Support include:
-* The educational mission of the CS Dept.(computing resources for coursework, including its computing lab Linux systems.)
+* The '''''educational mission''''' of the CS Dept.(computing resources for coursework, including its computing lab Linux systems.)
-* The day-to-day operations of the CS Dept. (IT support for the CS Office's administrative computers.)
+* The '''''day-to-day operations''''' of the CS Dept. (IT support for the CS Office's administrative computers.)
-* Providing CS infrastructure-based services (email, web space, networking, printing)
+* Providing CS '''''infrastructure-based''''' services (email, web space, networking, printing)
 To support the above, our specific CS IT Support services can be broken down into three categories:

@@ Line 148: / Line 148: @@
 :'''''Cables, adapters, computer supplies, and Apple (incl. Mac & Ipad) products''''' are available from the [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store], in what was the nearby Barnes & Noble store.
-:'''''Electronics And Paper Recycling''''' is handled by [https://www.jhfre.jhu.edu/services/plant_operations/recycling JHU Recycling].  Email them directly at [mailto:recycling@jhu.edu recycling@jhu.edu]
+:'''''Electronics And Paper Recycling''''' is handled by [https://jhfre.jhu.edu/facilities/custodial JHU Recycling].  Email them directly at [mailto:recycling@jhu.edu recycling@jhu.edu]
 :'''''Mail/Shipping/Receiving:''''' Please speak to a member of the CS office staff in Malone Hall 160.

@@ Line 138: / Line 138: @@
 :'''''Power, HVAC-related, and other physical issues''''' in a room or office are handled by [http://www.jhfre.jhu.edu/ JHU Facilities]  You can also submit a    [https://maximo.jhu.edu/ezrequest/login/homewood Facilities Request] {{red|'''NOTE:''' You need to be on a ''JHU network'' on the ''JHU VPN'' to access the Facilities Request page.}}
-:Support for '''''office telephones''''' are handled by [https://it.johnshopkins.edu/it-services/network-getting-connected/telecommunications/ JHU Telecommunications].  JHU also provides [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=c551f9951bc47bc081e3a79b2d4bcb43 a page about '''''cell phones''''']
+:Support for '''''office telephones''''' are handled by [https://it.johnshopkins.edu/it-services/network-getting-connected/telecommunications/ JHU Telecommunications].  JHU also provides [https://johnshopkins.service-now.com/serviceportal?id=service_brochure&sys_id=d6ce289b0f616300416246ace1050ebc a page about '''''cell phones''''']
 :For '''''office furniture issues,''''' please visit the front desk person in Malone Hall 160, who can direct you to the appropriate staff member.

@@ Line 146: / Line 146: @@
 :'''''Maryland Hall 310 Classroom's Computers''''' are handled by others at JHU, '''''not by CS IT'''''.  Please see:  [[Maryland Hall 310 Classroom]]
-:'''''Cables, adapters, computer supplies, and Apple (incl. Mac & Ipad) products''''' are available from the [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store], located in the Levering Hall's Sherwood Room.
+:'''''Cables, adapters, computer supplies, and Apple (incl. Mac & Ipad) products''''' are available from the [https://studentaffairs.jhu.edu/computing/hopkins-technology-store JHU Technology Store], in what was the nearby Barnes & Noble store.
 :'''''Electronics And Paper Recycling''''' is handled by [https://www.jhfre.jhu.edu/services/plant_operations/recycling JHU Recycling].  Email them directly at [mailto:recycling@jhu.edu recycling@jhu.edu]

@@ Line 59: / Line 59: @@
 <li><p>  CS IT '''does not''' purchase, spec, or price out computer-related equipment for ''other than'' the CS Office Staff systems, the CS Teaching Computer Labs located in Malone Hall, and for CS central infrastructure support in Malone Hall. If you need the department to purchase a computer for you, you'll need to speak with your PI, advisor, or someone in the CS Dept office (MH 160.)</p></li>
-<li><p>  CS IT '''does not''' provide cables (USB, Video, adapters, other computing supplies) ''other than'' Ethernet cables and any items mentioned directly below.  If you're looking for different cables/adapters, thumb drives, SD cards, etc., please visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in the Levering Hall's Sherwood Room.
+<li><p>  CS IT '''does not''' provide cables (USB, Video, adapters, other computing supplies) ''other than'' Ethernet cables and any items mentioned directly below.  If you're looking for different cables/adapters, thumb drives, SD cards, etc., please visit [https://studentaffairs.jhu.edu/computing/hopkins-technology-store/ JHU's Technology Store] in what was the nearby Barnes & Noble store.
 :<li> '''Ethernet cables:  '''We do have ethernet cables that we can make available, as needed.'''
 :<li>  '''Power cables: '''We do have a limited number of power cables we can make available, as needed.