Difference between revisions of "Personal or Research Lab-owned Computer Issues"
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If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options: | If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options: | ||
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* Contact JHU's IT Help Desk at '''410-516-HELP''' or submit a [https://itservices.johnshopkins.edu/catalog/servicerequest.do JHU IT Service Request]. | * Contact JHU's IT Help Desk at '''410-516-HELP''' or submit a [https://itservices.johnshopkins.edu/catalog/servicerequest.do JHU IT Service Request]. | ||
Revision as of 20:02, 8 April 2019
As noted in the Computer Systems We Manage/Maintain/Support section of the Services Provided By CS IT Services page, CS IT does not offer direct support for individual's or research lab computer systems (laptops, desktops, servers, tablets, smartphones, network equipment, etc.)
CS Faculty and researchers and their students typically self-maintain their own systems. (This includes server room rack setup and server installs.)
If you're experiencing issues with your personal or research lab-owned computer system, we might be able to offer some advice, but, for any support work to be done on them, you may want to consider the following options:
- Contact JHU's IT Help Desk at 410-516-HELP or submit a JHU IT Service Request.
- Contact WSE's (Whiting School of Engineering) IT group. They might be able to look at your research server system. We are not sure if they will work on a personal or research-lab client system (laptop, desktop, etc.) They can be reached at wsehelp@jhu.edu
- Mac users: You might want to visit JHU's Technology Store in the basement of Garland Hall, as they offer some technical support for Apple products.