Difference between revisions of "Contacting JHU IT Support"
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*by visiting their website:  '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]'''
 
*by visiting their website:  '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]'''
 
**You will need your JHED credentials to access that page.
 
**You will need your JHED credentials to access that page.
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**Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span>link on the left.
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**Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span> link on the left.
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 +
[[Category:Misc]]

Revision as of 20:06, 6 August 2020

While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services JHU IT provides to the University (including @jhu.edu email and VPN services, amongst many others.

For support of services directly offered by JHU IT, you can reach them:

  • by calling them at 410-516-6281
    • It's the fastest way to reach JHU IT Support.
    • You will be provided a ticket number for your issue.