Difference between revisions of "Contacting JHU IT Support"

(Created page with "While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services it provides to the University (including @jhu.edu email and VPN serv...")
 
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For support of services directly offered by JHU IT, you can reach them:
 
For support of services directly offered by JHU IT, you can reach them:
  
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* by calling them at 410-516-6281  
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* by calling them at '''410-516-6281'''
 
** It's the fastest way to reach JHU IT Support.  
 
** It's the fastest way to reach JHU IT Support.  
 
** You will be provided a ticket number for your issue.
 
** You will be provided a ticket number for your issue.
  
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*by visiting their website:  [https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]
+
*by visiting their website:  '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]'''
 
**You will need your JHED credentials to access that page.
 
**You will need your JHED credentials to access that page.
 
**Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span>link on the left.
 
**Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span>link on the left.

Revision as of 20:05, 6 August 2020

While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services it provides to the University (including @jhu.edu email and VPN services, amongst many others.

For support of services directly offered by JHU IT, you can reach them:

  • by calling them at 410-516-6281
    • It's the fastest way to reach JHU IT Support.
    • You will be provided a ticket number for your issue.