Difference between revisions of "Contacting JHU IT Support"
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While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services JHU IT provides to the University (including @jhu.edu email, JHU One Box, and JHU VPN services, amongst many others.) | While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services JHU IT provides to the University (including @jhu.edu email, JHU One Box, and JHU VPN services, amongst many others.) | ||
| + | |||
| + | JHU IT's main help website can be found at: [https://it.johnshopkins.edu/help/ https://it.johnshopkins.edu/help] | ||
For support of services directly offered by JHU IT, you can reach them: | For support of services directly offered by JHU IT, you can reach them: | ||
| − | * by calling them by phone at '''410-516-HELP''' | + | * by calling them ''by phone'' at '''410-516-HELP''' |
** It's the fastest way to reach JHU IT Support. | ** It's the fastest way to reach JHU IT Support. | ||
** You will be provided a ticket number for your issue. | ** You will be provided a ticket number for your issue. | ||
| − | *by visiting their website: '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]''' | + | *by visiting their ''Service website'': '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]''' |
**You will need your JHED credentials to access that page. | **You will need your JHED credentials to access that page. | ||
**Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span> link on the left. | **Once you arrive at that page, choose the red <span style="color:#ff0000">Get Help</span> link on the left. | ||
[[Category:Misc]] | [[Category:Misc]] | ||
Revision as of 12:39, 11 August 2020
While CS IT Support offers support for the CS IT services, JHU IT offers their own IT support for services JHU IT provides to the University (including @jhu.edu email, JHU One Box, and JHU VPN services, amongst many others.)
JHU IT's main help website can be found at: https://it.johnshopkins.edu/help
For support of services directly offered by JHU IT, you can reach them:
- by calling them by phone at 410-516-HELP
- It's the fastest way to reach JHU IT Support.
- You will be provided a ticket number for your issue.
- by visiting their Service website: https://johnshopkins.service-now.com/serviceportal
- You will need your JHED credentials to access that page.
- Once you arrive at that page, choose the red Get Help link on the left.