Difference between revisions of "Audio-Visual Support Options"

(Created page with "This page is under construction General Malone Hall A/V Support (including office and seminar/conference rooms) is provided by: KIT-CATS (Krieger Information Te...")
 
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This page is under construction
 
This page is under construction
  
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:<span style="color:#ff0000">'''NOTE:'''  CS IT '''''does not''''' administer or repair general A/V equipment or services within Malone Hall '''''or''''' for Hackerman B-17's lecture hall.<!--(CS does act as an initial point of contact for some A/V issues.  See further below...)-->  However, we're presenting this category to you to provide you info on some of the above A/V services, including the ''who'' and ''what'' of our building's A/V.  </span>
  
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    General Malone Hall A/V Support (including office and seminar/conference rooms) is provided by:
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(Scroll down for sub-categories.)
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<br>
  
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        KIT-CATS (Krieger Information Technology - Classroom Audiovisual Technology Support):
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==Additional Notes:==
  
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            https://classrooms.johnshopkins.edu
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* General Malone Hall A/V Support (including office and seminar/conference rooms) is provided by:
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            410-516-6699 (calling will provide you faster service.)
 
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            kitcats@jhu.edu
 
  
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    If you are using one of the Malone Hall conference rooms (MH-107 or MH-228) and have an A/V issue, please contact Kit-cats directly by phone for quickest response.
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::'''KIT-CATS''' ('''K'''rieger '''I'''nformation '''T'''echnology - '''C'''lassroom '''A'''udiovisual '''T'''echnology '''S'''upport):
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:::  [https://classrooms.johnshopkins.edu '''https://classrooms.johnshopkins.edu''']
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:::  '''410-516-6699''' (calling will provide you faster service.)
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:::  [mailto:kitcats@jhu.edu '''kitcats@jhu.edu''']
  
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            NOTE: Kit-cats should not ask you for a charge number for servicing those specific rooms. If they do, please contact: Erin Maher-Moran at x6-4733 emaher2@jhu.edu (Multimedia Services Manager - KIT-CATS)
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* If ''you are using'' one of the Malone Hall conference rooms ('''MH-107''' or '''MH-228''') and have an A/V issue, '''''please contact Kit-cats directly by phone''''' for quickest response.  
  
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    The MH-107 conference room has a PC that you can log into with your JHED ID. Once logged in, you can use Skype or Zoom. If you have any issues with this PC, please contact the WSE IT team at wsehelp@jhu.edu They are the only ones who administer this A/V PC.
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<!--, and 328 (328 is no longer a CS conference room; it belongs to the Malone Center), and G33/35 for the HEMI and CS folks.'''-->
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:::<span style="color:#ff0000">'''NOTE:''' Kit-cats should not ask you for a charge number for servicing those specific rooms. If they do, please contact:  '''''Erin Maher-Moran''' at x6-4733  emaher2@jhu.edu (Multimedia Services Manager - KIT-CATS)''</span>
  
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    For A/V issues in Malone Hall-based rooms not listed above (for example, your own CS/Malone Hall office or a CS Malone Hall meeting room not listed above), , you can contact Kit-cats directly.
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* The '''MH-107''' conference room has a PC that you can log into with your JHED ID.  Once logged in, you can use Skype or Zoom.  '''If you have any issues with this PC, please contact the WSE IT team at [mailto:wsehelp@jhu.edu wsehelp@jhu.edu]  They are the only ones who administer this A/V PC.'''
  
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    One of the the CS Computing Labs, MH-122 (and its breakout rooms), has its own A/V setup. Issues with that equipment should be directed to CS IT Support at support@cs.jhu.edu, and we will contact the appropriate group to correct the issue.
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<!-- :::* '''''Video Conferencing Rooms''''':  Some of the above-listed rooms are ''video conferencing rooms''.  Please see the page on [https://support.cs.jhu.edu/wiki/A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms A/V (Audio-Visual) In The Malone Seminar & Conference Rooms] for more details.  -->
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[[Category:Audio-Visual Support]]
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* For A/V issues in Malone Hall-based rooms '''''not''''' listed above (for example, ''your own CS/Malone Hall office'' or a ''CS Malone Hall meeting room'' not listed above), <!--''for fastest service''-->, you can contact Kit-cats directly.  <!--Alternatively, ''if you are CS-affiliated'', you can email [mailto:support@cs.jhu.edu support@cs.jhu.edu] with a complete problem description.  We will then pass your request over to Kit-cats who will handle the job from there.-->
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<!--::<span style="color:#ff0000">'''NOTE:'''  If you call Kit-cats and are told by them that they do not support Malone Hall, that is incorrect.  They do.  If you have issues getting someone from Kit-cats to come out, please contact either:  '''''Erin Maher-Moran''' at x64733  emaher2@jhu.edu  (Multimedia Services Manager - KITCATS)'' or  '''''Mike Vanschoorisse''' at x60490  mikev@jhu.edu (IT Manager)''-->
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* One of the the CS Computing Labs, MH-122 (and its breakout rooms), has its own A/V setup. Issues with that equipment should be directed to CS IT Support at [mailto:support@cs.jhu.edu support@cs.jhu.edu], and we will contact the appropriate group to correct the issue.
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* '''HDMI''' - Most of the display screens/projectors in Malone Hall support HDMI.  The display device might already have an HDMI cable available, or you might be plugging your laptop into an HDMI port on the display.  '''''Therefore, please make sure your laptop is configured with a standard HDMI connection.'''''  You might need to get yourself an adapter to provide your laptop with standard HDMI.  If the HDMI cable connected to the display is not functioning, the CS Office (MH-160) should have spares.  '''''CS IT does not provide video cables or adapters to users.'''''
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<!-- * '''''All A/V users''''', including those using [[A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms#Polycom Video Conferencing In a Malone Hall Seminar Room - VNOC |''Polycom Video Conferencing'']] or [[A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms#Adobe Connect Video Conferencing In A Malone Hall Seminar Room - JHU Adobe Connect Support | ''Adobe Connect'']], please review the documents in this category, especially the document for using [https://support.cs.jhu.edu/wiki/A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms A/V (Audio-Visual) in the Malone Seminar & Conference Rooms]  That document includes info on ''general A/V support'' as well as ''video conferencing'' in the Malone Hall video seminar/conference rooms using ''Polycom'' and ''Adobe Connect'', and provides more details on the A/V services available and who to call for what specific issues you may encounter.-->
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<br>
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<!-- [[A/V_%28Audio-Visual%29_In_The_Malone_Seminar_%26_Conference_Rooms#Polycom Video Conferencing In a Malone Hall Seminar Room - VNOC |''Polycom Video Conferencing'']] Connect''.-->
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[[Category:All]]

Revision as of 17:59, 2 February 2022

This page is under construction

NOTE: CS IT does not administer or repair general A/V equipment or services within Malone Hall or for Hackerman B-17's lecture hall. However, we're presenting this category to you to provide you info on some of the above A/V services, including the who and what of our building's A/V.

(Scroll down for sub-categories.)

Additional Notes:

  • General Malone Hall A/V Support (including office and seminar/conference rooms) is provided by:
KIT-CATS (Krieger Information Technology - Classroom Audiovisual Technology Support):
https://classrooms.johnshopkins.edu
410-516-6699 (calling will provide you faster service.)
kitcats@jhu.edu
  • If you are using one of the Malone Hall conference rooms (MH-107 or MH-228) and have an A/V issue, please contact Kit-cats directly by phone for quickest response.
NOTE: Kit-cats should not ask you for a charge number for servicing those specific rooms. If they do, please contact: Erin Maher-Moran at x6-4733 emaher2@jhu.edu (Multimedia Services Manager - KIT-CATS)
  • The MH-107 conference room has a PC that you can log into with your JHED ID. Once logged in, you can use Skype or Zoom. If you have any issues with this PC, please contact the WSE IT team at wsehelp@jhu.edu They are the only ones who administer this A/V PC.
  • For A/V issues in Malone Hall-based rooms not listed above (for example, your own CS/Malone Hall office or a CS Malone Hall meeting room not listed above), , you can contact Kit-cats directly.
  • One of the the CS Computing Labs, MH-122 (and its breakout rooms), has its own A/V setup. Issues with that equipment should be directed to CS IT Support at support@cs.jhu.edu, and we will contact the appropriate group to correct the issue.
  • HDMI - Most of the display screens/projectors in Malone Hall support HDMI. The display device might already have an HDMI cable available, or you might be plugging your laptop into an HDMI port on the display. Therefore, please make sure your laptop is configured with a standard HDMI connection. You might need to get yourself an adapter to provide your laptop with standard HDMI. If the HDMI cable connected to the display is not functioning, the CS Office (MH-160) should have spares. CS IT does not provide video cables or adapters to users.