Notices

CS IT STAFF AVAILABILITY

• The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
• We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
• Therefore, please remember to email support@cs.jhu.edu for assistance.
• Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
• For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.

CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

UPDATE: 3/6/25 A workaround has been put into place to speed up mail sending through the CS mail server, and it is working.

WHAT: Slowness when sending CS email through our CS SMTP server.

DATE POSTED: 3/5/25

DESCRIPTION: We have recently noticed a slowness when sending mail through our SMTP server, especially when sending from outside of JHU. It might take upwards of 15 seconds after clicking SEND for the sending process to be complete (it's usually quicker.) We think we have identified which part of our SMTP service is affected and are currently working on modifications to the affected system. After those modifications, we will be testing to see if the mods have fixed the issue. During this time, sending via SMTP will continue to be available, just perhaps slower than usual.

PLANNED CS IT SERVICE OUTAGES

None at this time.

CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.

MH G61 (CS Masters/Ugrad Labs) is available for in-person access.

AUDIO/VISUAL (A/V) OUTAGES

None at this time.