Outlook Mail Crashes When Printing


If you experiencing crashing while printing from Outlook, the hidden file OutlPrnt might be corrupt. Outlook stores its printing style settings in OutlPrnt.


  • Stop Outlook.
  • Rename (or move, etc) the old OutlPrnt file. Outlprnt is located at: C:\Users\%username%\AppData\Roaming\Microsoft\Outlook\OutlPrnt
  • Restart Outlook.

A new OutlPrnt will be created, and you should be able to print again.

Note that by default, AppData is a hidden folder, so you might not see it in a directory listing... but, it is there!




Whenever I try to print something from Outlook, it either hangs or crashes.

I can print just fine from other applications, I updated the printer driver and when trying to print to another printer I get the same results.

How can I get printing from Outlook to work again?


Outlook keeps its printing style settings in a file called OutlPrnt. You can run into several issues like these hangs and crashes when the file gets corrupted.

On multiple occasions I’ve also seen messages being printed in right-to-left format instead of left-to-right due to OutlPrnt corruptions.

You can recover from this by renaming the OutlPrnt file to .old when Outlook is closed. You can find the file here;

Windows Vista, Windows 7, Windows 8 and Windows 10:

Windows XP:
C:\Documents and Settings\%username%\Application Data\Microsoft\Outlook\