Difference between revisions of "Notices"
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=== UNPLANNED CS IT SERVICE OUTAGES ===
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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:None at this time.
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<!--:None at this time.--
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{{outage
 
{{outage
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   |services={{red|Most CS services are unavailable or hanging}}
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   |services=Many CS Linux clients are slow or unresponsive; mail may also be affected
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   |time=Wednesday, September 10 starting around 12:45 pm
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   |time=Thursday, September 18 starting around 12:30 pm
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   |summary= There is a ''problem with our central file server''.  All Linux clients are unavailable/hanging, as is the mail server and the department web server. Those using SMB shares from our servers are affected as well.
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   |summary=Many of our systems are having problems and are unresponsive over the network.  We're investigating the problem.}}
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  |update='''CURRENT UPDATE:''' 9/11/25 9am.  Systems have remained stable since last evening.  We continue to monitor them for any issues.  '''PRIOR UPDATE:''' 9/10/25, 5pm  After some further work on our servers, we think all of our CS IT services have now stabilized.  We'll keep this Notice up here for a while in case there are any changes during the evening.  '''PRIOR UPDATE:'''  4:05pm, we are still experience intermittent hanging of service.  We are rebooting our mail server, so you might notice CS mail service hanging for a bit.  '''PRIOR UPDATE:''' As of 3:40pm, we are continuing to see our systems hanging, as a result of something going on with the file server again.  We continue to investigate.    '''PRIOR UPDATE:''' As of 3pm, we're '''now noticing slowness''' on the file server, and we're investigating that, as that slowness is making systems intermittently hang again.  '''PRIOR UPDATE:''' As of about 2:00 pm, the underlying problem has been fixed and services should be returning to normal.
 
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=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===

Revision as of 16:53, 18 September 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.