Difference between revisions of "Notices"
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== {{red|CS IT STAFF AVAILABILITY}} ==
 
== {{red|CS IT STAFF AVAILABILITY}} ==
  
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*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
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*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
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* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
−
* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
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* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
 
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=== UNPLANNED CS IT SERVICE OUTAGES ===
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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:None at this time.
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<!--:None at this time.-->
 +
 
 +
{{outage
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  |time=Since October 9
 +
  |services=the MH G61 lab printer
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  |summary=The printer in the Malone G61 lab is temporarily unavailable.  Please use the MH 122 printer (mh122prt.cs.jhu.edu) instead until mhg61prt is returned to service.}}
 +
 
 +
<!--
 +
:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, '''and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
 +
 
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:'''WHEN:'''  Starting Friday evening, November 73, 5pm '''through''' Saturday, November 8, 9pm.
 +
 
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:'''DETAILS:'''
 +
 
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: Both the MH 122 '''and''' G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be '''''closed''''' to those not participating in the contest.
 +
 
 +
: Additionally, all of the labs' Linux computers (grad1 through grad16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
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* During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu  '''''will continue to be available remotely''''', via SSH.
 +
 
 +
* We have to take down the lab systems late that Friday afternoon.  At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on.  Most should boot normally.  But, if some do not, just trying using an alternate one in the lab.  We'll be back in the Monday afterwards and can check on any systems that didn't boot normally.  (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  
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=== PLANNED CS IT SERVICE OUTAGES ===
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* The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.
 +
-->
  
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<!--:None at this time. -->
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<!--{{outage
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'''WHEN:''' Tuesday, August 19 through Friday, August 22
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  |services=many CS Linux clients; possibly also mail
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  |time=Thursday, September 18 starting around 12:30 pm
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  |summary=Many of our systems are having problems and are unresponsive over the network.  We're investigating the problem.
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  |update=As of about 4:15 pm, we believe we've restored all services.
 +
}}-->
  
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'''WHAT: '''Subsets of the CS Linux clients will be down for upgrades over the course of the week.
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=== PLANNED CS IT SERVICE OUTAGES ===
  
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'''UPDATE:''' As of about 12:30 on Tuesday, all ugrad systems from ugrad1 through ugrad12 have been upgraded.
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:None at this time.
 +
<!--
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==== Scheduled Networking Outage on the Malone Ground Floor ====
  
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'''DETAILS:''' We will be upgrading our Linux clients from Fedora 40 to Fedora 42. This will require having the clients offline during the upgrades. We'll do this in stages, so there will always be some clients available at all times.
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:'''WHAT:''' WiFi and Ethernet connections will not be available on the ground floor of Malone Hall during an upcoming JHU-planned networking outage.
  
−
The lab machines whose numbers are integer multiples of five (ugrad5, ugrad10, ugrad15, ugrad20, masters5, masters10, and masters15) have already been upgraded (those are the staging systems we mentioned in a recent email to the CS faculty and students), so those will remain available throughout the week. The upgrade schedule for the remainder of the systems will be as follows:
+
:'''WHEN:'''  JHU's Planned Network Outage – Wednesday, August 27, 2025, from 8pm through midnight.
  
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*    On Tuesday, August 19, ugrad1 through ugrad12 (located in MH-122) will be upgraded (...except for ugrad5 and ugrad10, which are already done.)
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:'''DESCRIPTION:''' JHU is planning a network outage at Malone Hall to install new networking equipment.  The outage will start at 8:00 pm and is expected to last between two and four hours.  During the outage, the wireless access points on the ground floor will be offline, as will most of the Ethernet jacks.  Please be prepared to not have any network connectivity on the Malone ground floor during this time.
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*  On Wednesday, August 20, ugrad13 through ugrad24 and masters1 through masters16 (located in MH-G61) will be upgraded (...except for ugrad15, ugrad20, masters5, masters10, and masters15, which are already done.)
 
−
* On Thursday, August 21, ugradx and gradx (remotely-accessible only) will be upgraded.
 
−
* On Friday, August 22, ugradz and gradz (remotely-accessible only) will be upgraded, along with any systems we were unable to upgrade earlier in the week.  
 
  
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Expect each system being upgraded to be unavailable between 9:00 am and 4:00 pm on the days for which it's scheduled. If a system remains unavailable after 4:00 pm on its scheduled day, this CS IT Support Wiki's Notices page will be updated with the appropriate information.
+
:Ethernet connections in the Malone server room, G29, will not be affected by this outage.  Any servers in G29 should remain accessible.  The Linux clients and Ethernet jacks in room G61, which contains the ground floor masters and undergrad labs, will not be affected either. (But any laptops brought into G61 during the outage probably won't be able to access the wireless network.)
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Revision as of 14:33, 10 October 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

Issue with the MH G61 lab printer

  • WHEN: Since October 9
  • WHAT: The printer in the Malone G61 lab is temporarily unavailable. Please use the MH 122 printer (mh122prt.cs.jhu.edu) instead until mhg61prt is returned to service.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.