Difference between revisions of "Notices"
 
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== {{red|CS IT STAFF AVAILABILITY}} ==
 
== {{red|CS IT STAFF AVAILABILITY}} ==
  
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*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
+
*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
−
* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
+
* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
−
* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
+
* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
 
<br><p>
 
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{{outage
 
{{outage
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   |services=Most CS services
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  |time=Since October 9
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   |time=Wednesday, September 10 starting around 12:45 pm
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   |services=the MH G61 lab printer
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   |summary=There is a problem with our central file server.  All Linux clients are unavailable, as is the mail server and the department web server.
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  |summary=The printer in the Malone G61 lab is temporarily unavailable.  Please use the MH 122 printer (mh122prt.cs.jhu.edu) instead until mhg61prt is returned to service.}}
−
}}
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 +
<!--
 +
:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, '''and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
 +
 
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:'''WHEN:'''  Starting Friday evening, November 73, 5pm '''through''' Saturday, November 8, 9pm.
 +
 
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:'''DETAILS:'''
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: Both the MH 122 '''and''' G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be '''''closed''''' to those not participating in the contest.
 +
 
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: Additionally, all of the labs' Linux computers (grad1 through grad16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
 +
 
 +
* During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu  '''''will continue to be available remotely''''', via SSH.
 +
 
 +
* We have to take down the lab systems late that Friday afternoon.  At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on.  Most should boot normally.  But, if some do not, just trying using an alternate one in the lab.  We'll be back in the Monday afterwards and can check on any systems that didn't boot normally.  (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
 +
 
 +
* The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.
 +
-->
 +
 
 +
<!--{{outage
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  |services=many CS Linux clients; possibly also mail
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   |time=Thursday, September 18 starting around 12:30 pm
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   |summary=Many of our systems are having problems and are unresponsive over the network.  We're investigating the problem.
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  |update=As of about 4:15 pm, we believe we've restored all services.
 +
}}-->
  
 
=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
  
−
<!--:None at this time. -->
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:None at this time.
 +
<!--
 
==== Scheduled Networking Outage on the Malone Ground Floor ====
 
==== Scheduled Networking Outage on the Malone Ground Floor ====
  
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:Ethernet connections in the Malone server room, G29, will not be affected by this outage.  Any servers in G29 should remain accessible.  The Linux clients and Ethernet jacks in room G61, which contains the ground floor masters and undergrad labs, will not be affected either.  (But any laptops brought into G61 during the outage probably won't be able to access the wireless network.)
 
:Ethernet connections in the Malone server room, G29, will not be affected by this outage.  Any servers in G29 should remain accessible.  The Linux clients and Ethernet jacks in room G61, which contains the ground floor masters and undergrad labs, will not be affected either.  (But any laptops brought into G61 during the outage probably won't be able to access the wireless network.)
−
 
+
-->
 
<br>
 
<br>
  

Latest revision as of 14:33, 10 October 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

Issue with the MH G61 lab printer

  • WHEN: Since October 9
  • WHAT: The printer in the Malone G61 lab is temporarily unavailable. Please use the MH 122 printer (mh122prt.cs.jhu.edu) instead until mhg61prt is returned to service.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.