Difference between revisions of "Notices"
 
(10 intermediate revisions by the same user not shown)
Line 23: Line 23:
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
  
−
<!--:None at this time.-->
+
:None at this time.
  
 
<!--
 
<!--
−
:{{red|'''Jan 13, 10:15am:'''}} (UPDATE 11:30am. We've made some temporary changes to allow the mail to go through and will be working to figure out what happened, so that we can apply a permanent fix.)  10:15am: CS Mail service is experiencing issues.  Those with @jhu.edu.edu are unable to send emails to @cs.jhu.edu addresses.  We are looking into the issue.
 
−
-->
 
−
 
 
{{outage
 
{{outage
 
   |services=mail
 
   |services=mail
Line 35: Line 32:
 
   |update=As of about 11:45 am, we believe we've fixed the problem.
 
   |update=As of about 11:45 am, we believe we've fixed the problem.
 
}}
 
}}
 +
-->
 
<br>
 
<br>
  
 
=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
  
−
<!--:None at this time.-->
+
<!-- :None at this time. -->
 +
:'''WHAT:''' Major (but overnight) Network and WiFi outages planned for different floors of Malone Hall on March 23 through March 27...  CS IT Services will be affected...
  
−
====(Potential) Outage #1====
+
:'''WHEN:''' See below for details on when each floor outage will be.  All starts the week of March 16...
−
:'''WHAT:''' Potential CS IT service outages due to a JHU-planned cooling outage in our server room...
 
  
−
:'''WHEN:''' Saturday, Feb. 21, 8pm until Sunday, Feb. 22 4am.
+
:'''DETAILS:''' JHU Networking is planning to upgrade their network equipment in Malone Hall and will be doing one floor each evening the week of March 23.  Note that the Ground Floor of Malone was already updated previously, so at this point, JHU is upgrading the 1st, 2nd, and 3rd floors, in addition to the main building network distribution system.
  
−
:'''DETAILS:'''   JHU Facilities just announced to us that they will be performing a chilled water outage from this Saturday (2/21) at 8pm until Sunday (2/22) at 4am. When this happens, our CS server room loses cooling ability, and that can negatively/adversely affect our server hardware. Without cooling '''we may need''' to resort to shutting down a variety of our servers (and their services) to protect them from overheating.
+
:Here is the schedule with additional notes:
 +
 +
::1)  Upgrade '''Malone Hall Distribution''' March 23, 11pm to March 24, 3am  - The wired and wireless clients '''for the whole building''' will be down during this change.   '''All''' CS IT services, including mail, all CS-hosted websites, and any system with a .cs.jhu.edu hostname will be '''un'''available. 
 +
:::'''NOTE to our G-29 Server Room tenants:'''  Any systems in the Malone G29 server room will also be '''un'''reachable during the switch upgrade, though they will continue running and should be reachable again once the upgrade is complete.
  
−
:If you notice any of our CS IT services become unavailable Saturday evening into Sunday, it might be due to the cooling outage.  Check back here for updates.
+
::2) Upgrade '''1st''' floor switch March 24, 11pm to March 25, 3am  The wired and wireless clients for the '''Malone 1st floor''' will be down during this change.  CS IT services will only be '''un'''available to the 1st floor during this time.
  
−
====Outage #2====
+
::3) Upgrade '''2nd''' floor switch March 25, 11pm to March 26, 3am  The wired and wireless clients for the '''Malone 2nd floor''' will be down during this change.  CS IT services will only be '''un'''available to the 2nd floor during this time.
  
 +
::4) Upgrade '''3rd''' floor switch March 26, 11pm to March 27, 3am  The wired and wireless clients for the '''Malone 3rd floor''' will be down during this change.  CS IT services will only be '''un'''available to the 3rd floor during this time.
 +
 +
<!--
 
:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
 
:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
  
Line 76: Line 80:
  
 
If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices  
 
If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices  
−
 
+
-->
 
<!--
 
<!--
 
{{outage
 
{{outage

Latest revision as of 17:40, 19 March 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

WHAT: Major (but overnight) Network and WiFi outages planned for different floors of Malone Hall on March 23 through March 27... CS IT Services will be affected...
WHEN: See below for details on when each floor outage will be. All starts the week of March 16...
DETAILS: JHU Networking is planning to upgrade their network equipment in Malone Hall and will be doing one floor each evening the week of March 23. Note that the Ground Floor of Malone was already updated previously, so at this point, JHU is upgrading the 1st, 2nd, and 3rd floors, in addition to the main building network distribution system.
Here is the schedule with additional notes:
1) Upgrade Malone Hall Distribution March 23, 11pm to March 24, 3am - The wired and wireless clients for the whole building will be down during this change. All CS IT services, including mail, all CS-hosted websites, and any system with a .cs.jhu.edu hostname will be unavailable.
NOTE to our G-29 Server Room tenants: Any systems in the Malone G29 server room will also be unreachable during the switch upgrade, though they will continue running and should be reachable again once the upgrade is complete.
2) Upgrade 1st floor switch March 24, 11pm to March 25, 3am The wired and wireless clients for the Malone 1st floor will be down during this change. CS IT services will only be unavailable to the 1st floor during this time.
3) Upgrade 2nd floor switch March 25, 11pm to March 26, 3am The wired and wireless clients for the Malone 2nd floor will be down during this change. CS IT services will only be unavailable to the 2nd floor during this time.
4) Upgrade 3rd floor switch March 26, 11pm to March 27, 3am The wired and wireless clients for the Malone 3rd floor will be down during this change. CS IT services will only be unavailable to the 3rd floor during this time.



CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.