Difference between revisions of "Notices"
 
(124 intermediate revisions by 2 users not shown)
Line 3: Line 3:
 
== {{red|CS IT STAFF AVAILABILITY}} ==
 
== {{red|CS IT STAFF AVAILABILITY}} ==
  
−
*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
+
*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
−
* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
+
* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
−
* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
+
* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
 
<br><p>
 
<br><p>
  
 +
<!--== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
 +
<!--
 +
=== PLANNED ''JHU'' SERVICE OUTAGES ===
  
  
−
<!-- == {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
 
−
<!--
 
−
=== PLANNED ''JHU'' SERVICE OUTAGES ===
 
−
-->
 
−
<!--
 
 
=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
 
=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
 
-->
 
-->
−
 
 
== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
 
== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
  
Line 27: Line 24:
  
 
:None at this time.
 
:None at this time.
−
<!--
+
<br>
−
{{outage
 
−
  |services={{red|Most CS services are unavailable or hanging}}
 
−
  |time=Wednesday, September 10 starting around 12:45 pm
 
−
  |summary= There is a ''problem with our central file server''.  All Linux clients are unavailable/hanging, as is the mail server and the department web server. Those using SMB shares from our servers are affected as well.
 
−
  |update='''CURRENT UPDATE:''' 9/11/25 9am.  Systems have remained stable since last evening.  We continue to monitor them for any issues.  '''PRIOR UPDATE:''' 9/10/25, 5pm  After some further work on our servers, we think all of our CS IT services have now stabilized.  We'll keep this Notice up here for a while in case there are any changes during the evening.  '''PRIOR UPDATE:'''  4:05pm, we are still experience intermittent hanging of service.  We are rebooting our mail server, so you might notice CS mail service hanging for a bit.  '''PRIOR UPDATE:''' As of 3:40pm, we are continuing to see our systems hanging, as a result of something going on with the file server again.  We continue to investigate.    '''PRIOR UPDATE:''' As of 3pm, we're '''now noticing slowness''' on the file server, and we're investigating that, as that slowness is making systems intermittently hang again.  '''PRIOR UPDATE:''' As of about 2:00 pm, the underlying problem has been fixed and services should be returning to normal.
 
−
 
−
}}
 
−
-->
 
−
</p>
 
−
</b>
 
  
 
=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
Line 43: Line 30:
 
:None at this time.
 
:None at this time.
 
<!--
 
<!--
−
==== Scheduled Networking Outage on the Malone Ground Floor ====
+
{{outage
−
 
+
  |type=Planned outage
−
:'''WHAT:''' WiFi and Ethernet connections will not be available on the ground floor of Malone Hall during an upcoming JHU-planned networking outage.
+
  |time=Wednesday, January 14 and Thursday, January 15
−
 
+
  |services=gradz and ugradz
−
:'''WHEN:'''  JHU's Planned Network Outage – Wednesday, August 27, 2025, from 8pm through midnight.
+
  |summary=We will need to shut down two of our [[:Category:Linux Clients|Linux clients]] for maintenance.  The two clients are gradz and ugradz.  They might be unavailable for as much as two days, depending on how long the maintenance takes.  Please use our other Linux clients during the maintenance window.}}
−
 
 
−
:'''DESCRIPTION:''' JHU is planning a network outage at Malone Hall to install new networking equipment.  The outage will start at 8:00 pm and is expected to last between two and four hours.  During the outage, the wireless access points on the ground floor will be offline, as will most of the Ethernet jacks.  Please be prepared to not have any network connectivity on the Malone ground floor during this time.
 
−
 
 
−
:Ethernet connections in the Malone server room, G29, will not be affected by this outage.  Any servers in G29 should remain accessible.  The Linux clients and Ethernet jacks in room G61, which contains the ground floor masters and undergrad labs, will not be affected either.  (But any laptops brought into G61 during the outage probably won't be able to access the wireless network.)
 
 
-->
 
-->
 
<br>
 
<br>
Line 60: Line 43:
  
 
:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
 
:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
 +
<br>
 +
<!-- ****** NORMAL POSTING MH 316 ********** -->
 +
:'''MH 316/322''' (CS Masters Lab & MSSI Lab) is available for in-person access.
  
−
<!-- ****** NORMAL POSTING G61 ********** -->
 
−
:'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access.
 
  
 
<br>
 
<br>

Latest revision as of 17:14, 3 September 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.


MH 316/322 (CS Masters Lab & MSSI Lab) is available for in-person access.



AUDIO/VISUAL (A/V) OUTAGES

None at this time.