Difference between revisions of "Notices"
 
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<!--  *************** BEGIN ACTIVE NOTICES **************************** -->
  
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== Results of the 8/14 outage. ==
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== {{red|CS IT STAFF AVAILABILITY}} ==
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The planned outage from the morning of 8/14/13 is complete, and our servers are back up.  I you're experiencing any problems connecting to our systems (logging in or sending or receiving CS mail), please e-mail [mailto:support@cs.jhu.edu support@cs.jhu.edu) as soon as possible with a complete description of your problem. We need to know what machine you're trying to ssh into *and* from what IP you're ssh'ing. If you're experiencing issues connecting to our mail server to send e-mail, please provide us your client's outgoing mail settings (including security type and whether you have it set to require a login.  Please do not send us passwords.  
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*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
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* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
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*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
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* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
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<br><p>
  
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<!--== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
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<!--
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=== PLANNED ''JHU'' SERVICE OUTAGES ===
  
  
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== Unplanned service outages ==
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=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
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None at this time.
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-->
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== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
  
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== Planned outages ==
 
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None at this time.
 
  
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=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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<!-- '''Wed, July 30, 9am through noon:'''  ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
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:None at this time.
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<br>
  
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Additionally, the Ugrad Net web and mail service will be unavailable during that time.  (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.)  -->
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=== PLANNED CS IT SERVICE OUTAGES ===
  
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:None at this time.
 
<!--
 
<!--
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{{outage
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  |type=Planned outage
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  |time=Wednesday, January 14 and Thursday, January 15
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  |services=gradz and ugradz
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  |summary=We will need to shut down two of our [[:Category:Linux Clients|Linux clients]] for maintenance.  The two clients are gradz and ugradz.  They might be unavailable for as much as two days, depending on how long the maintenance takes.  Please use our other Linux clients during the maintenance window.}}
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-->
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<br>
  
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== {{red|CS COMPUTING LAB AVAILABILITY}} ==
  
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'''MAJOR''' upgrade of blaze, one of our main CS servers, as well as moving other servers into new rack locations, will create a 6-hour planned downtime for the Grad/Research Network.
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<!-- ***** NORMAL POSTING MH 122****** -->
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'''Outage will begin at 12am (midnight), Wednesday, 8/14 and last until 6am Wednesday.'''
 
  
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During that time, the following services will be ''unavailable'':
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
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<br>
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<!-- ****** NORMAL POSTING MH 316 ********** -->
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:'''MH 316/322''' (CS Masters Lab & MSSI Lab) is available for in-person access.
  
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* ''Email in or out on the Grad/Research Net will be disabled.''  (Connections to smtp.cs.jhu.edu and pop.cs.jhu.edu will fail during that time.  However, incoming mail to CS should queue at an alternative server.)
 
  
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* ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered on blaze.)
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<br>
  
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* ''DNS, when using blaze as your only DNS server, will be unavailable.''  blaze is the dept's primary DNS server, however, DNS should fail over to a secondary DNS server, if you have one defined.  If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7
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== {{red|AUDIO/VISUAL (A/V) OUTAGES}} ==
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:None at this time.  
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* ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
 
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* ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
 
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* ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
 
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* ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
 
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* ''Samba shares will be unavailable.''
 
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* ''Your Grad/Research Net web pages will be unavailable.''  (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
 
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-->
 
  
 
[[Category:All]]
 
[[Category:All]]

Latest revision as of 17:14, 3 September 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.


MH 316/322 (CS Masters Lab & MSSI Lab) is available for in-person access.



AUDIO/VISUAL (A/V) OUTAGES

None at this time.