Difference between revisions of "A/V (Audio-Visual) In The Malone Seminar & Conference Rooms"

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====Having issues/questions/problems with the Polycom video conferencing service?====
 
====Having issues/questions/problems with the Polycom video conferencing service?====
  
If you have any issues or questions or problems with the Polycom video conferencing service, please contact:
+
If you have any issues or questions or problems with the Polycom video conferencing service, please contact:
  
 
JHU's Video Network Operations Center (VNOC)
 
JHU's Video Network Operations Center (VNOC)
 +
 
Available M-F, 8:30-5:00 pm
 
Available M-F, 8:30-5:00 pm
 +
 
'''Phone:''' 667-208-6100
 
'''Phone:''' 667-208-6100
 +
 
'''Email:''' VTC@jhu.edu
 
'''Email:''' VTC@jhu.edu
  

Revision as of 13:42, 5 September 2014

The various seminar rooms in Malone Hall are shared by CS and HEMI and have a variety of A/V capabilities, including Polycom-based video conferencing.

If You Experience Hardware Issues With The A/V Equipment...

The hardware portion of the A/V services in these rooms are supported by JHU's A/V service, known as KIT-CATS. If you're having issues with the A/V hardware (not working or cannot figure out how to use) in a Malone seminar room please contact:

KIT-CATS

(Krieger Information Technology - Classroom Audiovisual Technology Support)

(NOTE: Eventually, CS might supply an IT staff member to help with some basic functionality assistance for the A/V in the seminar rooms. However, KIT-CATS should be your first point of contact.)

Polycom Video Conferencing In a Malone Hall Seminar Room

Video conferencing in the Malone seminar rooms can be accomplished with Polycom-based video conferencing. There is Polycom-related hardware available for use in the following rooms:

MH 107

MH 222

MH 338

Scheduling A Polycom Video Conference For Malone Hall

Scheduling of a multi-user Polycom video conference is coordinated by JHU's Video Network Operations Center (VNOC).

When Do You Need To Schedule A Polycom Video Conference For Malone Hall?

Scheduling a conference is required when you want more than two participants in the conference (i.e., multi-user.)

If it's only a point-to-point call (one video system connecting to another video system), you do not need to schedule a conference. However, if you want more than two endpoints to connect to a conference, the conference needs to be on "the bridge" maintained by JHU's Video Network Operations Center (VNOC), and therefore, requires scheduling.

How To Schedule A Polycom Video Conference In Malone Hall

(First, you'll need to schedule to use the actual Seminar/Conference Room containing the Polycom equipment. Please contact Debbie in MH 160 for more info on scheduling the use of a room.)

To schedule a video conference, please read and follow the instructions provided in this Scheduling a Malone Hall Video Conference document. This information can also be found at: http://www.it.johnshopkins.edu/services/collaboration_tools/video/conferencingprocedures.html

Having issues/questions/problems with the Polycom video conferencing service?

If you have any issues or questions or problems with the Polycom video conferencing service, please contact:

JHU's Video Network Operations Center (VNOC)

Available M-F, 8:30-5:00 pm

Phone: 667-208-6100

Email: VTC@jhu.edu