Difference between revisions of "Contacting JHU IT Support"
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** It's the fastest way to reach JHU IT Support.  
 
** It's the fastest way to reach JHU IT Support.  
 
** You will be provided a ticket number for your issue.
 
** You will be provided a ticket number for your issue.
 +
  
 
*by visiting their ''Service website'':  '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]'''
 
*by visiting their ''Service website'':  '''[https://johnshopkins.service-now.com/serviceportal https://johnshopkins.service-now.com/serviceportal]'''

Revision as of 19:23, 12 August 2020

While CS IT Support offers support for the CS IT-specific services, JHU IT offers their own IT support for services JHU IT provides to the University including:

  • JHU's @jhu.edu email (Microsoft Echange)
  • JHU One Box
  • JHU VPN
  • ...and various other Enterprise services

JHU IT's main help website can be found at: https://it.johnshopkins.edu/help

Open A Trouble Ticket With JHU IT

To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:

  • by calling them by phone at 410-516-HELP
    • It's the fastest way to reach JHU IT Support.
    • You will be provided a ticket number for your issue.