Difference between revisions of "Contacting JHU IT Support"
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| − | While CS ''IT Support'' offers support for the '' | + | While CS ''IT Support'' offers support for the https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT ''the Computer Science Dept's IT-specific'' services], JHU IT offers ''their own'' IT support for services JHU IT provides to the University including: |
* JHU's ''@jhu.edu'' email (Microsoft Echange) | * JHU's ''@jhu.edu'' email (Microsoft Echange) | ||
Revision as of 12:59, 23 October 2020
While CS IT Support offers support for the https://support.cs.jhu.edu/wiki/Services_Provided_By_CS_IT the Computer Science Dept's IT-specific services], JHU IT offers their own IT support for services JHU IT provides to the University including:
- JHU's @jhu.edu email (Microsoft Echange)
- JHU One Box
- JHU VPN
- Certain Microsoft software products
- ...and various other Enterprise services
JHU IT's main help website can be found at: https://it.johnshopkins.edu/help
Open A Trouble Ticket With JHU IT
To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:
- by calling them by phone at 410-516-HELP
- It's the fastest way to reach JHU IT Support.
- You will be provided a ticket number for your issue.
- by visiting their Service website: https://johnshopkins.service-now.com/serviceportal
- You will need your JHED credentials to access that page.
- Once you arrive at that page, choose the red Get Help link on the left.