Difference between revisions of "Notices"
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=== PLANNED CS IT SERVICE OUTAGES === | === PLANNED CS IT SERVICE OUTAGES === | ||
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==== CS Mail Service ''Unavailability'' Due To Planned Maintenance To Switch Mail Services ==== | ==== CS Mail Service ''Unavailability'' Due To Planned Maintenance To Switch Mail Services ==== | ||
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* '''''Mail spool access from the Linux clients:''''' If you use a direct-access mail client on the CS Linux clients (e.g. pine), you will continue to have access to all of your email messages (though, as noted above, no new messages will de delivered). | * '''''Mail spool access from the Linux clients:''''' If you use a direct-access mail client on the CS Linux clients (e.g. pine), you will continue to have access to all of your email messages (though, as noted above, no new messages will de delivered). | ||
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Revision as of 21:37, 17 November 2021
CS IT STAFF AVAILABILITY
- The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
- We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
- For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.
CS IT SERVICE OUTAGES
UNPLANNED CS IT SERVICE OUTAGES
Issue with Grad Net Self-Service File Recovery
- WHEN: Started around October 30, 2020
- WHAT: Intermittent errors while using self-service recovery
DETAILS: The
/users/backupdirectory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Although you may still attempt the self-service recovery, until further notice, if you need a file restored and are having issues accessing the/users/backupsdirectory, please request restoration from our offline backups.
We are working on getting a fix for it, but it might be some time before that fix is available.
NOTE: Self-Service File Recovery continues to be available on the CS Ugrad Net.
PLANNED CS IT SERVICE OUTAGES
- None at this time
CS Mail Services That Will Remain Available
- IMAP and POP: If you use a mail client to access your CS mail remotely, this will continue to work. You will still be able to read messages already in your mail mail folders (though, as noted above, no new messages will de delivered). The CS Webmail system uses IMAP, so you will be able to access your existing messages from CS Webmail.
- Mail spool access from the Linux clients: If you use a direct-access mail client on the CS Linux clients (e.g. pine), you will continue to have access to all of your email messages (though, as noted above, no new messages will de delivered).
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CS COMPUTING LAB AVAILABILITY
UPDATE - July 19, 2021 - The CS Computing Labs are once again available for in-person access...
- MH-122 (CS Undergrad Lab/Collaboration room): Is now available for in-person access.
- All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. Masks are required for entry.
- G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.
- The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. Masks are required for entry.
Please see our Labs page for further information.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.