Difference between revisions of "Notices"
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== <span style="color:#ff0000">JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES<span>== | == <span style="color:#ff0000">JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES<span>== | ||
=== PLANNED ''JHU'' SERVICE OUTAGES === | === PLANNED ''JHU'' SERVICE OUTAGES === | ||
| − | ::'''WHAT:''' | + | ::'''WHAT:''' 5 to 15-minute network outage in Malone Hall |
| − | ::'''WHEN:''' | + | ::'''WHEN:''' Thursday, December 23, sometime between 4am and 6am. |
::'''DETAILS:''' | ::'''DETAILS:''' | ||
| + | ::JHU Networking has indicated they will be upgrading the OS on almost all their network distribution routers on Dec 23rd from 4am to 6am. There will be a short (5 to 15-minute) disruption during the reboots of these routers, including the one for Malone Hall. | ||
| + | <!-- | ||
::JHU Facilities is preparing for BGE to test electrical equipment that affects several Homewood buildings. They will be performing this test on Saturday evening, June 26 at 8pm. If you recall, back on May 6, there was a very short power outage that affected our building and others. The testing BGE will be doing is part of their troubleshooting what happened in May. | ::JHU Facilities is preparing for BGE to test electrical equipment that affects several Homewood buildings. They will be performing this test on Saturday evening, June 26 at 8pm. If you recall, back on May 6, there was a very short power outage that affected our building and others. The testing BGE will be doing is part of their troubleshooting what happened in May. | ||
Revision as of 12:31, 17 December 2021
CS IT STAFF AVAILABILITY
- The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
- We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
- For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.
JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES
PLANNED JHU SERVICE OUTAGES
- WHAT: 5 to 15-minute network outage in Malone Hall
- WHEN: Thursday, December 23, sometime between 4am and 6am.
- DETAILS:
- JHU Networking has indicated they will be upgrading the OS on almost all their network distribution routers on Dec 23rd from 4am to 6am. There will be a short (5 to 15-minute) disruption during the reboots of these routers, including the one for Malone Hall.
CS IT SERVICE OUTAGES
UNPLANNED CS IT SERVICE OUTAGES
Issue with Grad Net Self-Service File Recovery
- WHEN: Started around October 30, 2020
- WHAT: Intermittent errors while using self-service recovery
DETAILS: The
/users/backupdirectory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Although you may still attempt the self-service recovery, until further notice, if you need a file restored and are having issues accessing the/users/backupsdirectory, please request restoration from our offline backups.
We are working on getting a fix for it, but it might be some time before that fix is available.
NOTE: Self-Service File Recovery continues to be available on the CS Ugrad Net.
PLANNED CS IT SERVICE OUTAGES
- None at this time
CS COMPUTING LAB AVAILABILITY
UPDATE - July 19, 2021 - The CS Computing Labs are once again available for in-person access...
- MH-122 (CS Undergrad Lab/Collaboration room): Is now available for in-person access.
- All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. Masks are required for entry.
- G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.
- The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. Masks are required for entry.
Please see our Labs page for further information.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.