Difference between revisions of "Notices"
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=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
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<! TEMPLATE FOR POWER OUTAGE
 
==== Major CS Grad/Research Net and Ugrad Net IT Services Outage====
 
==== Major CS Grad/Research Net and Ugrad Net IT Services Outage====
  
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:We will update this Notices page if there are changes or any delay in the restore time of our IT services.
 
:We will update this Notices page if there are changes or any delay in the restore time of our IT services.
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==== CS Mail Service ''Unavailability'' Due To Planned Maintenance To Switch Mail Services  ====
 
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:'''WHAT:''' CS Mail will be unavailable as we switch mail services.
 
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:'''WHEN:'''  ''Wednesday, November 17, 5:30am to 7am.''
 
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:'''DETAILS:''' As we are switching our mail server software to a different "brand" of software, during the transition time, several of our CS mail services will be unavailable during this time period.
 
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=====CS Mail Services That Will '''''Not''''' Be Available=====
 
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* '''Inbound Mail''':  '''''Any''''' mail that people send to @cs.jhu.edu email addresses will not be accepted during this time period. '''''(This includes mail to any of the CS mailing lists.)'''''  The sending mail server should hold onto the messages and resend them after service has been restored.  Any mail sent to @cs.jhu.edu email addresses during the    maintenance should arrive, just delayed by some period of time.
 
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* '''Outbound Mail:'''  People with CS grad mail accounts will not be able to send mail during the maintenance.  Please wait until after 7:00 am to    send mail with your CS account.  Note: People with ''ugrad'' accounts will still be able to send mail, since they use JHU's mail server for sending mail.
 
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=====CS Mail Services That Will Remain Available=====
 
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* '''IMAP and POP:'''  If you use a mail client to access your CS mail remotely, this will continue to work.  You will still be able to read messages already in your mail mail folders (though, as noted above, no new messages will de delivered).  The [https://support.cs.jhu.edu/wiki/Webmail CS Webmail] system uses IMAP, so you  will be able to access your existing messages from CS Webmail.
 
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* '''''Mail spool access from the Linux clients:'''''  If you use a direct-access  mail client on the CS Linux clients (e.g. pine), you will continue to    have access to all of your email messages (though, as noted above, no new messages will de delivered).
 
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{{outage
 
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  |type=Planned outage
 
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  |time=Wednesday, April 14 from 2:00 pm to 3:00 pm
 
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  |services=[[Webmail]] on www.cs.jhu.edu
 
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  |summary=During the scheduled time period, people using the department's webmail service may be logged out and will have to log back in.  This might happen more than once during the time period.
 
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  |update=As of 2:40 pm, the maintenance is complete.  If you were perviously logged in to the webmail, you might need to log out and back in again (or just log in again), but no further interruptions should occur.
 
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Revision as of 16:27, 11 January 2022


CS IT STAFF AVAILABILITY

  • The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

None at this time


PLANNED CS IT SERVICE OUTAGES

None at this time

<! TEMPLATE FOR POWER OUTAGE

Major CS Grad/Research Net and Ugrad Net IT Services Outage

WHAT: Most CS IT services will be unavailable due to file server maintenance.
WHEN: Tuesday, December 28, 5:30am to 7:30am.
DETAILS: We will be performing maintenance on our two file servers, rtfm and barley, that will require downtime for both those systems and several other major CS IT services as well. The affected IT services will be unavailable on Tuesday, December 28, from 5:30am to 7:30am. Please see below for the list of affected services.
CS IT Services That Will Not Be Available During The System Maintenance
  • CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. Some CS email services will not be available for CS Ugrad Net users.
    • Incoming mail should be queued by the sender until our mail service is back up again.
    • Outgoing CS mail will not be available to Grad Net users, but since CS Ugrads can send through the JHU mail server, CS Ugrads might still be able to send email during the outage.
    • IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable.
  • No locally-stored CS webpages will be available. The main CS website (run by WSE) will remain available, but, if you have a personal or lab page that we maintain locally in the dept, those will be unavailable. The CS IT Support Wiki and its Notices page will remain available.
  • Grad/Research Net and Ugrad Net user accounts and home directories will be inaccessible during the outage.
  • ssh service to our CS Grad/Research Net & Ugrad Net Linux boxes (masters1 through masters16, ugrad1 through ugrad24, gradx, gradz, ugradx, and ugradz) will be unavailable.
  • Console (desktop) access at any of our lab Linux client systems will be unavailable.
  • SMB (SAMBA) file shares (the CS Office Staff and some others use these) will be unavailable.
  • MySQL service via the mysql.cs.jhu.edu server and the dbase.cs.jhu.edu server will be unavailable.
We will update this Notices page if there are changes or any delay in the restore time of our IT services.

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CS COMPUTING LAB AVAILABILITY

UPDATE - July 19, 2021 - The CS Computing Labs are once again available for in-person access...

MH-122 (CS Undergrad Lab/Collaboration room): Is now available for in-person access.
All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. Masks are required for entry.
G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.
The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. Masks are required for entry.

Please see our Labs page for further information.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.