Difference between revisions of "Notices"
 
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=== UNPLANNED CS IT SERVICE OUTAGES ===
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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:{{red|'''Jan 13, 10:15am:'''}} (UPDATE 11:30am. We've made some temporary changes to allow the mail to go through and will be working to figure out what happened, so that we can apply a permanent fix.)  10:15am: CS Mail service is experiencing issues.  Those with @jhu.edu.edu are unable to send emails to @cs.jhu.edu addresses.  We are looking into the issue.
 
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{{outage
 
{{outage
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   |services=many CS Linux clients; possibly also mail
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   |services=mail
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   |time=Thursday, September 18 starting around 12:30 pm
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   |time=Wednesday, February 18, starting around 11:15 am
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   |summary=Many of our systems are having problems and are unresponsive over the network.  We're investigating the problem.
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   |summary=There is an issue with the mail server that we're investigating.  You might be unable to check or store mail messages until the problem is fixed.
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   |update=As of about 4:15 pm, we believe we've restored all services.
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   |update=As of about 11:45 am, we believe we've fixed the problem.
 
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=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
  
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<!--:None at this time.-->
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:'''WHAT:''' Major (but overnight) Network and WiFi outages planned for the 3rd floor of Malone Hall starting the evening of April 21...  CS IT Services will be affected...
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:'''WHEN:'''  Tues, April 21, 11pm through Wed. April 22, 3am
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:'''DETAILS:''' JHU Networking is planning to complete their upgrade of their network equipment in Malone Hall and will be doing the '''third floor''' upgrade starting April 21 at 11pm.  That means that the 3rd floor CS, ISI, and Malone Center offices and labs will not have any network connectivity (including ethernet and wifi.)  This also means that ''if you're on the '''3rd''' floor'' and try to connect to the CS server room or to CS IT services during that time, you will be unable to do so.
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:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
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:'''WHEN:''' Tuesday, February 24, from 6am to 8am.
  
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:'''DETAILS:'''  We need to perform some maintenance on one of our servers.  This will take approximately 2 hours to complete. During this time, several our of Grad/Research Net and Ugrad Net IT services will be unavailable. Below is a list of the services affected...
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:'''CS IT Services That Will Not Be Available During The Service Outage:'''
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*    CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. And some CS email services will not be available for CS Ugrad Net users. Incoming mail should be queued by the sender until our mail service is back up again. Outgoing CS mail will not be available to Grad/Research Net users, but since CS Ugrads can send through the JHU mail server, CS Ugrads might still be able to send email during the services outage (just not from our lab computers or compute servers.)
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*    IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable.
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*    No locally-stored CS webpages will be available. The main CS website (run by WSE) may or may not remain accessible. If you have a personal or lab CS page that we maintain locally in the dept, those will be unavailable. The CS IT Support Wiki and its Notices page will remain available.
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*    All CS Linux user accounts and home directories on both the Grad/Research and Ugrad Nets will be inaccessible during the service outage.
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*    ssh service to our Grad and Ugrad Linux clients (masters1 through masters16, ugrad1 through ugrad24, gradx, ugradx, gradz, and ugradz) will be unavailable.
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*    Console (desktop) access at any of our Linux client systems will be unavailable.
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*    SMB (SAMBA) File Shares (the CS Office Staff and some others use these) will be unavailable.
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*    MySQL service via the mysql.cs.jhu.edu server will be unavailable.
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If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices
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{{outage
 
{{outage
 
   |type=Planned outage
 
   |type=Planned outage
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   |services=gradz and ugradz
 
   |services=gradz and ugradz
 
   |summary=We will need to shut down two of our [[:Category:Linux Clients|Linux clients]] for maintenance.  The two clients are gradz and ugradz.  They might be unavailable for as much as two days, depending on how long the maintenance takes.  Please use our other Linux clients during the maintenance window.}}
 
   |summary=We will need to shut down two of our [[:Category:Linux Clients|Linux clients]] for maintenance.  The two clients are gradz and ugradz.  They might be unavailable for as much as two days, depending on how long the maintenance takes.  Please use our other Linux clients during the maintenance window.}}
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Latest revision as of 17:41, 13 April 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

WHAT: Major (but overnight) Network and WiFi outages planned for the 3rd floor of Malone Hall starting the evening of April 21... CS IT Services will be affected...
WHEN: Tues, April 21, 11pm through Wed. April 22, 3am
DETAILS: JHU Networking is planning to complete their upgrade of their network equipment in Malone Hall and will be doing the third floor upgrade starting April 21 at 11pm. That means that the 3rd floor CS, ISI, and Malone Center offices and labs will not have any network connectivity (including ethernet and wifi.) This also means that if you're on the 3rd floor and try to connect to the CS server room or to CS IT services during that time, you will be unable to do so.



CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.