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=== UNPLANNED CS IT SERVICE OUTAGES ===
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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:{{red|'''Jan 13, 10:15am:'''}} (UPDATE 11:30am. We've made some temporary changes to allow the mail to go through and will be working to figure out what happened, so that we can apply a permanent fix.)  10:15am: CS Mail service is experiencing issues.  Those with @jhu.edu.edu are unable to send emails to @cs.jhu.edu addresses.  We are looking into the issue.
 
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{{outage
 
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   |update=As of about 11:45 am, we believe we've fixed the problem.
 
   |update=As of about 11:45 am, we believe we've fixed the problem.
 
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=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
  
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====(Potential) Outage #1====
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:None at this time.
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:'''WHAT:''' Potential CS IT service outages due to a JHU-planned cooling outage in our server room...
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:'''WHEN:''' Saturday, Feb. 21, 8pm until Sunday, Feb. 22 4am.
 
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:'''DETAILS:'''  JHU Facilities just announced to us that they will be performing a chilled water outage from this Saturday (2/21) at 8pm until Sunday (2/22) at 4am.  When this happens, our CS server room loses cooling ability, and that can negatively/adversely affect our server hardware.  Without cooling '''we may need''' to resort to shutting down a variety of our servers (and their services) to protect them from overheating.
 
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:If you notice any of our CS IT services become unavailable Saturday evening into Sunday, it might be due to the cooling outage. Check back here for updates.
 
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====Outage #2====
 
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:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
 
:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
  
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If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices  
 
If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices  
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Latest revision as of 21:56, 24 February 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.