Difference between revisions of "Notices"
 
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=== UNPLANNED CS IT SERVICE OUTAGES ===
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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:{{red|'''Jan 13, 10:15am:'''}} (UPDATE 11:30am. We've made some temporary changes to allow the mail to go through and will be working to figure out what happened, so that we can apply a permanent fix.)  10:15am: CS Mail service is experiencing issues.  Those with @jhu.edu.edu are unable to send emails to @cs.jhu.edu addresses.  We are looking into the issue.
 
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   |update=As of about 11:45 am, we believe we've fixed the problem.
 
   |update=As of about 11:45 am, we believe we've fixed the problem.
 
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=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
  
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:'''WHAT:''' Major (but overnight) Network and WiFi outages planned for the 3rd floor of Malone Hall starting the evening of April 21...  CS IT Services will be affected...
  
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====(Potential) Outage #1====
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:'''WHEN:''' Tues, April 21, 11pm through Wed. April 22, 3am
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:'''WHAT:''' Potential CS IT service outages due to a JHU-planned cooling outage in our server room...
 
  
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:'''WHEN:''' Saturday, Feb. 21, 8pm until Sunday, Feb. 22 4am.
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:'''DETAILS:''' JHU Networking is planning to complete their upgrade of their network equipment in Malone Hall and will be doing the '''third floor''' upgrade starting April 21 at 11pm.  That means that the 3rd floor CS, ISI, and Malone Center offices and labs will not have any network connectivity (including ethernet and wifi.) This also means that ''if you're on the '''3rd''' floor'' and try to connect to the CS server room or to CS IT services during that time, you will be unable to do so.  
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:'''DETAILS:'''   JHU Facilities just announced to us that they will be performing a chilled water outage from this Saturday (2/21) at 8pm until Sunday (2/22) at 4am.  When this happens, our CS server room loses cooling ability, and that can negatively/adversely affect our server hardware.  Without cooling '''we may need''' to resort to shutting down a variety of our servers (and their services) to protect them from overheating.
 
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:If you notice any of our CS IT services become unavailable Saturday evening into Sunday, it might be due to the cooling outage.  Check back here for updates.
 
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====Outage #2====
 
  
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:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
 
:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
  
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If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices  
 
If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices  
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Latest revision as of 17:41, 13 April 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

WHAT: Major (but overnight) Network and WiFi outages planned for the 3rd floor of Malone Hall starting the evening of April 21... CS IT Services will be affected...
WHEN: Tues, April 21, 11pm through Wed. April 22, 3am
DETAILS: JHU Networking is planning to complete their upgrade of their network equipment in Malone Hall and will be doing the third floor upgrade starting April 21 at 11pm. That means that the 3rd floor CS, ISI, and Malone Center offices and labs will not have any network connectivity (including ethernet and wifi.) This also means that if you're on the 3rd floor and try to connect to the CS server room or to CS IT services during that time, you will be unable to do so.



CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.