Difference between revisions of "Notices"

Latest revision as of 23:11, 16 April 2026

CS IT STAFF AVAILABILITY

The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
Therefore, please remember to email support@cs.jhu.edu for assistance.
Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.

CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

Issue with masters10

WHEN: Thursday, April 16
WHAT: masters10 is having hardware problems and is not usable at this time. We expect it to be unavailable through at least part of next week. Please use the other masters systems in the meantime.

PLANNED CS IT SERVICE OUTAGES

WHAT: Major (but overnight) Network and WiFi outages planned for the 3rd floor of Malone Hall starting the evening of April 21... 3rd Floor access to CS IT Services will be affected...

WHEN: Tues, April 21, 11pm through Wed. April 22, 3am

DETAILS: JHU Networking is planning to complete their upgrade of their network equipment in Malone Hall and will be performing the third floor upgrade starting April 21 at 11pm. That means that the 3rd floor CS, ISI, and Malone Center offices and labs will not have any network connectivity (including ethernet and wifi.) This also means that if you're on the 3rd floor and try to connect to the CS server room or to CS IT services during that time, you will be unable to do so.

CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,

MH G61 (CS Masters/Ugrad Labs) is available for in-person access.

AUDIO/VISUAL (A/V) OUTAGES

None at this time.

@@ Line 23: / Line 23: @@
 === UNPLANNED CS IT SERVICE OUTAGES ===
-:None at this time.
+<!-- :None at this time. -->
-<!--
 {{outage
-   |services=mail
+   |services=masters10
-   |time=Wednesday, February 18, starting around 11:15 am
+   |time=Thursday, April 16
-   |summary=There is an issue with the mail server that we're investigating.  You might be unable to check or store mail messages until the problem is fixed.
+   |summary=masters10 is having hardware problems and is not usable at this time.  We expect it to be unavailable through at least part of next week.  Please use the other masters systems in the meantime.
-  |update=As of about 11:45 am, we believe we've fixed the problem.
 }}
--->
 <br>
 === PLANNED CS IT SERVICE OUTAGES ===
-:None at this time.
+<!-- :None at this time. -->
+:'''WHAT:''' Major (but overnight) Network and WiFi outages planned for the 3rd floor of Malone Hall starting the evening of April 21...  3rd Floor access to CS IT Services will be affected...
-'''WHAT:''' Major (but overnight) Network and WiFi outages planned for different floors of Malone Hall on March 16, 17, 18, and 19...  CS IT Services will be affected...
+:'''WHEN:'''  Tues, April 21, 11pm through Wed. April 22, 3am
-:'''WHEN:''' See below for details on when each floor outage will be.  All starts the week of March 16...
-:'''DETAILS:''' JHU Networking is planning to upgrade their network equipment in Malone Hall and will be doing one floor each evening the week of March 16.   Note that the Ground Floor of Malone was already updated previously, so at this point, JHU is upgrading the 1st, 2nd, and 3rd floors, in addition to the main building network distribution system.
-Here is the schedule with additional notes:
-)  Upgrade '''Malone Hall Distribution'''  March 16th 12 midnight - 3:00 am  - The wired and wireless clients '''for the whole building''' will be down during this change.   CS IT services will be '''u'''navailable to the building at that time to '''any''' floor (including the ground floor.  Ground floor --including G-29 server room -- systems will be unable to talk to the building network during that time as well. )
-) Upgrade '''1st''' floor switch March 17th 12 midnight - 3:00 am  The wired and wireless clients for the '''Malone 1st floor''' will be down during this change.  CS IT services will only be '''un'''available to the 1st floor during this time.
-) Upgrade '''2nd''' floor switch March 18th 12 midnight - 3:00 am  The wired and wireless clients for the '''Malone 2nd floor''' will be down during this change.  CS IT services will only be '''un'''available to the 2nd floor during this time.
-) Upgrade '''3rd''' floor switch March 19th 12 midnight - 3:00 am  The wired and wireless clients for the '''Malone 3rd floor''' will be down during this change.  CS IT services will only be '''un'''available to the 3rd floor during this time.
+:'''DETAILS:''' JHU Networking is planning to complete their upgrade of their network equipment in Malone Hall and will be performing the '''third floor''' upgrade starting April 21 at 11pm.  That means that the 3rd floor CS, ISI, and Malone Center offices and labs will not have any network connectivity (including ethernet and wifi.)  This also means that ''if you're on the '''3rd''' floor'' and try to connect to the CS server room or to CS IT services during that time, you will be unable to do so.
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