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| − | == UNPLANNED SERVICE OUTAGES ==
| + | <!-- *************** BEGIN ACTIVE NOTICES **************************** --> |
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| − | None at this time.
| + | == {{red|CS IT STAFF AVAILABILITY}} == |
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| − | == PLANNED OUTAGES ==
| + | * The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. |
| | + | * We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only. |
| | + | * Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance. |
| | + | * Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. |
| | + | * Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details. |
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| − | '''WHAT:''' Grad/Research Net home directory, mail, web, and login services
| + | <br><p> |
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| − | '''WHEN:''' Thursday, July 2, from 6am to 7am ''(Completed.)'' | + | <!--== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == --> |
| | + | <!-- |
| | + | === PLANNED ''JHU'' SERVICE OUTAGES === |
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| − | '''''STATUS: Work is complete. All services returned to normal.'''
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| − | '''DESCRIPTION OF THE EVENT OF THE PLANNED SERVICE OUTAGE FROM EARLIER:''' | + | === UNPLANNED ''JHU'' SERVICE OUTAGES === |
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| − | One of our major CS Grad/Research Net servers will be shut down this Thursday in order to administer a hardware card install. That server, rtfm.cs.jhu.edu, is our CS Grad/Research Net home directory (/users) file server. As a result of this server shutdown, several of our CS services will be unavailable during the shutdown.
| + | == {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} == |
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| − | The server will be shut down *this Thursday, July 2, from 6am to 7am* If all goes well we should expect the system to be down for up to an hour. We don't anticipate issues, and hopefully, there will not be any complications that will affect the timeframe. If there are further issues, we will update this Notices page.
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| − | However, as a result of this file server being down, there will be several suspended services during the downtime:
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| − | * CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users (as this fileserver works in tandem with our mail server.) Incoming mail should be queued by the sender until our mail service is back up again. Outgoing mail will not be available.
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| − | * IMAP and POP from our CS (Grad/Research Net) Mail server will be unavailable.
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| − | * Some CS webpages, including user (and possibly lab and other CS pages), will be unavailable.
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| − | * Grad/Research Net user accounts/home directories will be inaccessible during the downtime.
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| − | * SMB File Shares (CS Office Staff uses these) will be unavailable.
| + | === UNPLANNED CS IT SERVICE OUTAGES === |
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| − | * ssh service to our CS Grad/Research Net linux boxes (masters1 through masters15, gradx, and gradz) will be unavailable
| + | :None at this time. |
| | + | <br> |
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| − | * Console (desktop) access to masters1 through masters15 will be unavailable.
| + | === PLANNED CS IT SERVICE OUTAGES === |
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| − | * MySQL service via the mysql.cs.jhu.edu server will be unavailablee.
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| − | <!-- gradx.cs.jhu.edu, our Grad Net compute server (available remotely by ssh only) will be '''unavailable all day on ''Monday, Feb 3, from 9am to 5pm''''' due to it being upgraded to Fedora 20. During this time, please use one of our [https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Grad/Research_Net Grad Net Linux clients] instead.
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| | + | :None at this time. |
| | + | <!-- |
| | + | {{outage |
| | + | |type=Planned outage |
| | + | |time=Wednesday, January 14 and Thursday, January 15 |
| | + | |services=gradz and ugradz |
| | + | |summary=We will need to shut down two of our [[:Category:Linux Clients|Linux clients]] for maintenance. The two clients are gradz and ugradz. They might be unavailable for as much as two days, depending on how long the maintenance takes. Please use our other Linux clients during the maintenance window. |
| | + | }} |
| | --> | | --> |
| | + | <br> |
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| | + | == {{red|CS COMPUTING LAB AVAILABILITY}} == |
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| | + | <!-- ***** NORMAL POSTING MH 122****** --> |
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| − | <!-- | + | :'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access. |
| − | | + | <br> |
| − | | + | <!-- ****** NORMAL POSTING MH 316 ********** --> |
| − | ************************** MINOR OUTAGE TEMPLATE BEGIN *******************************
| + | :'''MH 316/322''' (CS Masters Lab & MSSI Lab) is available for in-person access. |
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| − | '''Wed, July 30, 9am through noon:''' ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
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| − | Additionally, the Ugrad Net web and mail service will be unavailable during that time. (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.)
| + | <br> |
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| − | ************************** MINOR OUTAGE TEMPLATE END *******************************
| + | == {{red|AUDIO/VISUAL (A/V) OUTAGES}} == |
| − | -->
| + | :None at this time. |
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| − | <!--
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| − | ******************** MAJOR OUTAGE TEMPLATE BEGIN ********************************
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| − | '''MAJOR''' motherboard repair of ''rtfm.cs.jhu.edu'', one of our main CS ''Grad/Research'' Net file system servers, will create up to (but hopefully, much shorter than) 6-hour planned downtime for the Grad/Research Network. Our hardware service/repair company will be on-site completing repairs.
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| − | '''Outage will begin at 12am (midnight), Thursday, 8/22, and will last until 6am (or earlier) Thursday.'''
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| − | During that time, the following services will be ''unavailable'':
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| − | * ''Email in or out on the Grad/Research Net will be disabled.'' (Connections to smtp.cs.jhu.edu and pop.cs.jhu.edu will fail during that time. However, incoming mail to CS should queue at an alternative server.)
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| − | * ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered via a server on the CS Grad Net.)
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| − | * ''DNS will only be available if you've configured your computer with a secondary DNS server.'' If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7 You may notice a delay in DNS name resolution when falling back to the secondary server.
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| − | * ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
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| − | * ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
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| − | * ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
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| − | * ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
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| − | * ''Samba shares will be unavailable.''
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| − | * ''Your Grad/Research Net web pages will be unavailable.'' (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
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| − | ******************** MAJOR OUTAGE TEMPLATE END ********************************
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| − | -->
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| | [[Category:All]] | | [[Category:All]] |
