Difference between revisions of "Notices"
 
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== UNPLANNED SERVICE OUTAGES ==
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<!--  *************** BEGIN ACTIVE NOTICES **************************** -->
  
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'''''UPDATE:''''' '''Wed, July 8, 2015  11:30am'''
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== {{red|CS IT STAFF AVAILABILITY}} ==
  
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The CS Network in Malone is functioning properly again.
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*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. 
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* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
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*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
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* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
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<br><p>
  
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'''Wed, July 8, 2015  10am'''
 
  
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We are experiencing a widespread network outage affecting CS's '''Private Network''' (the 10.161.159.x network)
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<!--
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== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} ==
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Not all on that network are affected, but, many are.  Since the CS Network configuration is administered by JHU Networking, we have initated a trouble ticket with them.
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=== PLANNED ''JHU'' SERVICE OUTAGES ===
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<!-- '''WHAT:'''  Grad/Research Net tape backup system not workin.
 
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'''WHEN:'''  backups ceased, beginning on 7/3/15.
 
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'''''STATUS:  System requires service which might not occur until next week.'''
 
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Our tape-based backup system is not working properly and requires service.  We
 
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might not be able to get a service person out until sometime early or mid-week. 
 
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If there are any important files you've created on our systems (grad/ugrad)
 
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since this past Thursday afternoon, you might want to make a backup copy
 
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elsewhere (since we're unable to back them up at this time.)
 
 
-->
 
-->
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<!--
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== PLANNED OUTAGES ==
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=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
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None at this time.
 
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<!-- gradx.cs.jhu.edu, our Grad Net compute server (available remotely by ssh only) will be '''unavailable all day on ''Monday, Feb 3, from 9am to 5pm''''' due to it being upgraded to Fedora 20.  During this time, please use one of our [https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Grad/Research_Net Grad Net Linux clients] instead.
 
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-->
 
-->
  
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== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
  
  
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<!--
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=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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:None at this time.
  
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**************************  MINOR OUTAGE TEMPLATE BEGIN  *******************************
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=== PLANNED CS IT SERVICE OUTAGES ===
  
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'''Wed, July 30, 9am through noon:'''  ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
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<!--:None at this time.-->
  
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Additionally, the Ugrad Net web and mail service will be unavailable during that time.  (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.)
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==== Malone '''MH 122''' ''and'' '''G61''' Ugrad and Masters Labs {{red|'''''Closure'''''}}====
  
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**************************  MINOR OUTAGE TEMPLATE END  *******************************
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:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, '''and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
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-->
 
  
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<!--
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:'''WHEN:'''  Starting Friday evening, November 15, 5pm '''through''' Saturday, November 16, 9pm.
  
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:'''DETAILS:'''
  
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********************  MAJOR OUTAGE TEMPLATE BEGIN  ********************************
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: Both the MH 122 '''and''' G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be '''''closed''''' to those not participating in the contest.
  
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'''MAJOR''' motherboard repair of ''rtfm.cs.jhu.edu'', one of our main CS ''Grad/Research'' Net file system servers, will create up to (but hopefully, much shorter than) 6-hour planned downtime for the Grad/Research Network.  Our hardware service/repair company will be on-site completing repairs.
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: Additionally, all of the labs' Linux computers (grad1 through grad16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
  
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'''Outage will begin at 12am (midnight), Thursday, 8/22, and will last until 6am (or earlier) Thursday.'''
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* During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu  '''''will continue to be available remotely''''', via SSH.
  
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During that time, the following services will be ''unavailable'':
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* We have to take down the lab systems late that Friday afternoon.  At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on.  Most should boot normally.  But, if some do not, just trying using an alternate one in the lab.  We'll be back in the Monday afterwards and can check on any systems that didn't boot normally.  (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  
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* ''Email in or out on the Grad/Research Net will be disabled.''  (Connections to smtp.cs.jhu.edu and pop.cs.jhu.edu will fail during that time.  However, incoming mail to CS should queue at an alternative server.)
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* The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.
  
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* ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered via a server on the CS Grad Net.)
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<br>
  
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* ''DNS will only be available if you've configured your computer with a secondary DNS server.''  If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7  You may notice a delay in DNS name resolution when falling back to the secondary server.
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== {{red|CS COMPUTING LAB AVAILABILITY}} ==
  
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* ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
 
  
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* ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
 
  
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* ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
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<!--  ***** NORMAL POSTING MH 122****** -->
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
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* ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
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:{{red|However, please see the info above regarding the mid-November lab closure and systems unavailability.}}
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<!--
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* ''Samba shares will be unavailable.''
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:'''MH 122 ''UNAVAILABILITY'''''
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-->
  
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* ''Your Grad/Research Net web pages will be unavailable.''  (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
 
  
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********************  MAJOR OUTAGE TEMPLATE END  ********************************
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<!-- ****** NORMAL POSTING G61 ********** -->
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:'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access.
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:{{red|However, please see the info above regarding the mid-November lab closure and systems unavailability.}}
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<br>
  
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-->
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== {{red|AUDIO/VISUAL (A/V) OUTAGES}} ==
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:None at this time.
  
 
[[Category:All]]
 
[[Category:All]]

Latest revision as of 12:43, 16 November 2024


CS IT STAFF AVAILABILITY

  • The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.

PLANNED CS IT SERVICE OUTAGES

Malone MH 122 and G61 Ugrad and Masters Labs Closure

WHAT: Malone Hall MH 122 and Malone Hall G61, both the Masters and Ugrad sides of the lab, and all the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
WHEN: Starting Friday evening, November 15, 5pm through Saturday, November 16, 9pm.
DETAILS:
Both the MH 122 and G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be closed to those not participating in the contest.
Additionally, all of the labs' Linux computers (grad1 through grad16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
  • During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu will continue to be available remotely, via SSH.
  • We have to take down the lab systems late that Friday afternoon. At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on. Most should boot normally. But, if some do not, just trying using an alternate one in the lab. We'll be back in the Monday afterwards and can check on any systems that didn't boot normally. (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  • The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
However, please see the info above regarding the mid-November lab closure and systems unavailability.


MH G61 (CS Masters/Ugrad Labs) is available for in-person access.
However, please see the info above regarding the mid-November lab closure and systems unavailability.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.