Difference between revisions of "Notices"
 
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== UNPLANNED SERVICE OUTAGES ==
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<!--  *************** BEGIN ACTIVE NOTICES **************************** -->
  
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None at this time. <!-- -->
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== {{red|CS IT STAFF AVAILABILITY}} ==
  
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<!--
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*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. 
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'''WHAT:''' The main CS website is not working.
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* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 +
* Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
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* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
 +
 
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<br><p>
  
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'''WHEN:'''  Problems began at about 6:15 am on Thursday, September 3, 2015.
 
  
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'''''STATUS:  There is a problem with the Whiting School of Engineering's web server, on which the CS web server depends.'''
 
  
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The Whiting School's IT department has been notified of the problem.  At this time we do not have an ETA for when the problem will be fixed.
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<!-- == {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
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<!--
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=== PLANNED ''JHU'' SERVICE OUTAGES ===
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-->
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<!--
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=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
 
-->
 
-->
  
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== PLANNED OUTAGES ==
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== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
  
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None at this time.
 
  
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== CS COMPUTING LAB AVAILABILITY
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=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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=== MH 122 (Ugrad Lab) ===
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:None at this time.
  
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Open as usual.
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=== PLANNED CS IT SERVICE OUTAGES ===
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:None at this time.
  
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=== MH G-61 (Masters/Ugrad Lab)
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<br>
  
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==== '''''PLANNED CLOSURE''''' ====
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== {{red|CS COMPUTING LAB AVAILABILITY}} ==
  
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WHERE: Malone Hall G-61, both the Masters and Ugrad sides of the lab.
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<!-- ***** NORMAL POSTING MH 122****** -->
  
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WHEN: Monday, March 14 & Tuesday, March 15, from 6am to 12 Noon.
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
  
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WHY: Network cable installation.  The lab will be closed those two
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<!-- ****** NORMAL POSTING G61 ********** -->
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    mornings as workers install additional network cable.
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:'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access.
  
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<br>
  
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=====NOTES:=====
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== {{red|AUDIO/VISUAL (A/V) OUTAGES}} ==
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:None at this time.  
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* During the lab closure times, the masters and ugrad Linux computers
 
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    in G-61 will continue to be available remotely, via SSH.
 
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* Ugrad Lab, MH 122 will not be affected and will remain open during
 
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            those times.
 
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<!--
 
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**************************  MINOR OUTAGE TEMPLATE BEGIN  *******************************
 
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'''Wed, July 30, 9am through noon:'''  ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
 
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Additionally, the Ugrad Net web and mail service will be unavailable during that time.  (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.)
 
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**************************  MINOR OUTAGE TEMPLATE END  *******************************
 
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-->
 
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<!--
 
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********************  MAJOR OUTAGE TEMPLATE BEGIN  ********************************
 
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'''MAJOR''' motherboard repair of ''rtfm.cs.jhu.edu'', one of our main CS ''Grad/Research'' Net file system servers, will create up to (but hopefully, much shorter than) 6-hour planned downtime for the Grad/Research Network.  Our hardware service/repair company will be on-site completing repairs.
 
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'''Outage will begin at 12am (midnight), Thursday, 8/22, and will last until 6am (or earlier) Thursday.'''
 
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During that time, the following services will be ''unavailable'':
 
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* ''Email in or out on the Grad/Research Net will be disabled.''  (Connections to smtp.cs.jhu.edu and pop.cs.jhu.edu will fail during that time.  However, incoming mail to CS should queue at an alternative server.)
 
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* ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered via a server on the CS Grad Net.)
 
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* ''DNS will only be available if you've configured your computer with a secondary DNS server.''  If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7  You may notice a delay in DNS name resolution when falling back to the secondary server.
 
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* ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
 
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* ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
 
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* ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
 
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* ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
 
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* ''Samba shares will be unavailable.''
 
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* ''Your Grad/Research Net web pages will be unavailable.''  (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
 
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********************  MAJOR OUTAGE TEMPLATE END  ********************************
 
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-->
 
  
 
[[Category:All]]
 
[[Category:All]]

Latest revision as of 13:05, 7 July 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.

PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.