Difference between revisions of "Notices"
 
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== UNPLANNED SERVICE OUTAGES ==
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<!--  *************** BEGIN ACTIVE NOTICES **************************** -->
  
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<!--None at this time.-->
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== {{red|CS IT STAFF AVAILABILITY}} ==
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<br>
 
  
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===Email Service Issue===
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*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. 
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7/14/16 7am CS Grad Net email service slow.  Spam checking service down. Investigating cause.
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* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
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*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
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* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
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<br><p>
  
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===Systems Down===
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<!--== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
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'''masters12''' (grad net computer located in G61) is ''down'' due to a bad disk.  Grad/Research Net users can use any of the other [https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Grad/Research_Net Grad/Research Net Linux systems]  until we've replaced the disk.  No ETA on the disk replacement timeframe yet.
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<!--
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<!-- '''WHAT:'''  The main CS website (''www.cs.jhu.edu'') is not working.
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=== PLANNED ''JHU'' SERVICE OUTAGES ===
  
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'''WHEN:'''  Problems began at early on Tuesday, May 3, 2016.
 
  
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'''''STATUS:  There is a problem with the Whiting School of Engineering's web server, on which the CS web server depends.'''
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=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
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-->
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The Whiting School's IT department has been notified of the problem.  At this time we do not have an ETA for when the problem will be fixed.  -->
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== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
  
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<br>
 
  
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== PLANNED SERVICE OUTAGES ==
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=== UNPLANNED CS IT SERVICE OUTAGES ===
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None at this time.
 
  
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:None at this time.
 
<br>
 
<br>
  
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== CS COMPUTING LAB AVAILABILITY ==
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=== PLANNED CS IT SERVICE OUTAGES ===
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=== MH 122 (Ugrad Lab) ===
 
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Open as usual.  <br>
 
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=== MH G-61 (Masters/Ugrad Lab)===
 
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Open as usual.
 
  
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:None at this time.
 
<!--
 
<!--
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{{outage
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==== '''PLANNED CLOSURE''''' ====
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  |type=Planned outage
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  |time=Wednesday, January 14 and Thursday, January 15
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  |services=gradz and ugradz
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'''''WHERE:'''''  Malone Hall G-61, both the Masters and Ugrad sides of the lab.
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  |summary=We will need to shut down two of our [[:Category:Linux Clients|Linux clients]] for maintenance. The two clients are gradz and ugradz.  They might be unavailable for as much as two days, depending on how long the maintenance takes.  Please use our other Linux clients during the maintenance window.}}
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'''''WHEN:'''''  Monday, March 14 & Tuesday, March 15, from 6am to 12 Noon.
 
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'''''WHY:''''' Network cable installation.  The lab will be closed those two
 
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    mornings as workers install additional network cable.
 
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=====NOTES:=====
 
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* During the lab closure times, the masters and ugrad Linux computers in G-61 will continue to be available remotely, via SSH.
 
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* Ugrad Lab, MH 122 will not be affected and will remain open during those times.
 
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-->
 
-->
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<br>
  
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<!--
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== {{red|CS COMPUTING LAB AVAILABILITY}} ==
  
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<!--  ***** NORMAL POSTING MH 122****** -->
  
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**************************  MINOR OUTAGE TEMPLATE BEGIN  *******************************
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
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<br>
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<!-- ****** NORMAL POSTING MH 316 ********** -->
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:'''MH 316/322''' (CS Masters Lab & MSSI Lab) is available for in-person access.
  
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'''Wed, July 30, 9am through noon:'''  ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
 
  
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Additionally, the Ugrad Net web and mail service will be unavailable during that time.  (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.)
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<br>
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**************************  MINOR OUTAGE TEMPLATE END  *******************************
 
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-->
 
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<!--
 
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********************  MAJOR OUTAGE TEMPLATE BEGIN  ********************************
 
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'''MAJOR''' motherboard repair of ''rtfm.cs.jhu.edu'', one of our main CS ''Grad/Research'' Net file system servers, will create up to (but hopefully, much shorter than) 6-hour planned downtime for the Grad/Research Network.  Our hardware service/repair company will be on-site completing repairs.
 
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'''Outage will begin at 12am (midnight), Thursday, 8/22, and will last until 6am (or earlier) Thursday.'''
 
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During that time, the following services will be ''unavailable'':
 
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* ''Email in or out on the Grad/Research Net will be disabled.''  (Connections to smtp.cs.jhu.edu and pop.cs.jhu.edu will fail during that time.  However, incoming mail to CS should queue at an alternative server.)
 
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* ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered via a server on the CS Grad Net.)
 
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* ''DNS will only be available if you've configured your computer with a secondary DNS server.''  If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7  You may notice a delay in DNS name resolution when falling back to the secondary server.
 
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* ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
 
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* ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
 
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* ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
 
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* ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
 
  
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* ''Samba shares will be unavailable.''
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== {{red|AUDIO/VISUAL (A/V) OUTAGES}} ==
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:None at this time.  
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* ''Your Grad/Research Net web pages will be unavailable.''  (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
 
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********************  MAJOR OUTAGE TEMPLATE END  ********************************
 
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-->
 
  
 
[[Category:All]]
 
[[Category:All]]

Latest revision as of 17:14, 3 September 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.


MH 316/322 (CS Masters Lab & MSSI Lab) is available for in-person access.



AUDIO/VISUAL (A/V) OUTAGES

None at this time.