Difference between revisions of "If You Receive Spam"

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Spam is unsolicited mail.  It be in the form of commercial email that you did not request, or it could be some type of [[Phishing and Masquerading Spam|Phishing or Masqueraded mail]].
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{{messagebox|
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  type=stop|
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  STOP! READ HERE FIRST:  This page contains instructions for '''''Computer Science Department'' affiliates''' only|
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  2=<br>
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If you are '''''not affiliated''''' with the ''Johns Hopkins University '''Computer Science Department''''', this is '''''not''''' the right resource for you.  Instead, please  see [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d JHU IT's page on how to report spam] for further instructions.<br/>
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<br>
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  If you are a Computer Science affiliate, please read on...
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==If you receive Spam at Your CS (@cs.jhu.edu) Account on a regular basis==
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==SPAM==
  
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Please visit our category on [[:Category:Spam Filtering At CS|CS Spam Filtering At CS]].
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Spam is unsolicited mail.  It is just part of email life.  Even with our sophisticated mail server spam-identifying systems, spam will still get through to your inbox.
  
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==If You Receive Spam Messages At Your (Non-CS) ''@jhu.edu'' Account==
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Spam can be in the form of...
  
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:If you receive email directly at your JHU acct, i.e., your @jhu.edu email address ''(without it being first forwarded from your CS account to your JHU account)'', what should you do?
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* Commercial (and sometimes, non-commercial) email that you did not request
  
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<!--:In this case, since you're dealing with JHU's mail service, not the CS mail service you should read:  [http://www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page] for instructions.-->
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* Or, it could be some type of [[Phishing and Masquerading Spam|Phishing or Masqueraded mail]].
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:In this case, since you're dealing with JHU's mail service, not the CS mail service, you should read the [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d How-to page in reporting spam to JHU] Pay special attention on the process to report the spam.  JHU will want you to provide the full header information, and they provide examples of how to do so by sending the spam email as an attachment to JHU.
 
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<!-- :Again, this is for those receiving email directly at their @jhu.edu account, and not for those receiving email at their @cs.jhu.edu first and having it forwarded to their @jhu.edu account.-->
 
  
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:If you have any questions regarding spam received at your @jhu.edu account, please contact [mailto:spam@jhu.edu spam@jhu.edu]
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==Filtering/Reducing Spam at your CS Email Address==
  
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If you are receiving spam at your CS email address on a regular basis, you can filter a great deal of it by visiting our our category on [[:Category:Spam Filtering At CS|Spam Filtering At CS]] and then, follow the instructions there.
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== Reporting Spam ==
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:As mentioned, spam is a normal part of email life, and with the amount of spam that flows through the Internet, it is difficult to combat it all.  However, in some cases, you might find a particular spam message you are concerned enough about, that you feel the need to report it. 
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:('''NOTE:'''  If the spam you receive looks like a ''Phishing'' email, please visit [[Phishing and Masquerading Spam|Phishing or Masqueraded mail]] for further instructions for reporting it.)
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===If You Receive Spam  Messages At Your {{red|''@jhu.edu'' or ''@jhmi.edu''}} email address and want to report it===
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:If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' or ''@jhmi.edu'' email address ''directly'' (and is not from an @cs.jhu.edu email address or if you don't forward your CS email to your @jhu email)), you can visit <!--[http:/.  Course info can be found at: /www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d  JHU's How-to page for reporting spam].  As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps make the Subject Line say '''SPAM'''), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well.  If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.]
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:'''NOTE''':  Spam mail received at your ''non-CS'' email address and that did not originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT (i.e,. support@cs.jhu.edu)
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=== If You Received a Spam Message at your {{red|''@cs.jhu.edu''}} Computer Science-provided email address, and you want to report it===
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:If you receive spam email (including phishing) ''directly'' at your '''''Computer Science''' email address only'' (this is '''not''' for non-CS email addresses), and you feel it is concerning enough that you want to report it, please forward it (including any mail headers, if possible, by forwarding it ''as an attachment''), to [mailto:support@cs.jhu.edu support@cs.jhu.edu] so that our  CS IT Support Team can examine it and take proper action.
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<!--
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:If you receive email ''directly'' at your JHU acct, i.e., your @jhu.edu  or @jhmi.edu email address (''without'' it being ''first'' forwarded from your CS account to your JHU account), what should you do?
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-->
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<!--
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:In this case, since you're dealing with JHU's central mail service, not the CS mail service you should read:  [http://www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page] for instructions.
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-->
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<!--
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:In this case, since you're dealing with JHU's mail service, not the CS mail service, you should read the [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d How-to page in reporting spam to JHU]  Pay special attention on the process to report the spam.  JHU will want you to provide the full header information, and they provide examples of how to do so by ''forwarding'' the spam email ''as an attachment'' to JHU.
 +
-->
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<!--
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:Again, this is for those receiving email directly at their @jhu.edu account, and not for those receiving email at their @cs.jhu.edu first and having it forwarded to their @jhu.edu account.
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-->
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<!--
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email address account, please contact [mailto:spam@jhu.edu spam@jhu.edu]
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-->
  
  
 
[[Category:Spam]]
 
[[Category:Spam]]

Latest revision as of 14:13, 7 June 2024

STOP! READ HERE FIRST: This page contains instructions for Computer Science Department affiliates only


If you are not affiliated with the Johns Hopkins University Computer Science Department, this is not the right resource for you. Instead, please see JHU IT's page on how to report spam for further instructions.

If you are a Computer Science affiliate, please read on...

SPAM

Spam is unsolicited mail. It is just part of email life. Even with our sophisticated mail server spam-identifying systems, spam will still get through to your inbox.

Spam can be in the form of...

  • Commercial (and sometimes, non-commercial) email that you did not request

Filtering/Reducing Spam at your CS Email Address

If you are receiving spam at your CS email address on a regular basis, you can filter a great deal of it by visiting our our category on Spam Filtering At CS and then, follow the instructions there.

Reporting Spam

As mentioned, spam is a normal part of email life, and with the amount of spam that flows through the Internet, it is difficult to combat it all. However, in some cases, you might find a particular spam message you are concerned enough about, that you feel the need to report it.
(NOTE: If the spam you receive looks like a Phishing email, please visit Phishing or Masqueraded mail for further instructions for reporting it.)

If You Receive Spam Messages At Your @jhu.edu or @jhmi.edu email address and want to report it

If you receive spam (including phishing, etc.) email at your @jhu.edu or @jhmi.edu email address directly (and is not from an @cs.jhu.edu email address or if you don't forward your CS email to your @jhu email)), you can visit JHU's How-to page for reporting spam. As part of the process, you'll want to forward that email (including any mail headers, if possible, by forwarding it as an attachment), to spam@jhu.edu (and perhaps make the Subject Line say SPAM), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well. If you haven't heard back from JHU in a reasonable amount of time, please open a trouble ticket with JHU IT.
NOTE: Spam mail received at your non-CS email address and that did not originate from an @cs.jhu.edu address does not need to be reported to CS IT (i.e,. support@cs.jhu.edu)

If You Received a Spam Message at your @cs.jhu.edu Computer Science-provided email address, and you want to report it

If you receive spam email (including phishing) directly at your Computer Science email address only (this is not for non-CS email addresses), and you feel it is concerning enough that you want to report it, please forward it (including any mail headers, if possible, by forwarding it as an attachment), to support@cs.jhu.edu so that our CS IT Support Team can examine it and take proper action.