Difference between revisions of "Contacting WSE IT Support"
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| − | While CS ''IT Support'' offers support for | + | While CS ''IT Support'' offers support for certain [[Services_Provided_By_CS_IT|''Computer Science Dept's IT-specific'' services]] and JHU IT offers ''their own'' IT support for its Enterprise services, the '''Whiting School of Engineering (WSE)''' has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our [[Services_Provided_By_CS_IT|Scope of Services]]. Occasionally, however, for certain services or issues (e.g. related to '''''your own or CS-purchased ''''' computer or to '''''[https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing]''''', etc.), we may refer you to WSE IT. Note that for [https://support.cs.jhu.edu/wiki/Category:Research_Computing research computing support], WSE IT can provide you services for administering your research systems or helping you spec out your research server equipment. |
| − | WSE has their own website at: | + | |
| + | WSE has their own website at: https://wseit.engineering.jhu.edu/ | ||
==If We Refer You To WSE IT...== | ==If We Refer You To WSE IT...== | ||
| − | If we refer you to WSE IT, you'll need to open up a trouble ticket with them. | + | If we refer you to WSE IT, you'll need to open up a trouble ticket with them. For example, you might need WSE IT to provide you support for a specific IT service CS doesn't provide, or you might need the answer to a technical question CS IT cannot provide. |
===Opening A Trouble Ticket With WSE=== | ===Opening A Trouble Ticket With WSE=== | ||
| − | * Email them at | + | * Email them (with as much detail as possible) at {{mailto|wsehelp@jhu.edu}} |
* You will be provided a ticket number for your issue. | * You will be provided a ticket number for your issue. | ||
[[Category:Misc]] | [[Category:Misc]] | ||
[[Category:Support Options]] | [[Category:Support Options]] | ||
| + | [[Category:Research Computing]] | ||
Latest revision as of 16:49, 22 December 2024
While CS IT Support offers support for certain Computer Science Dept's IT-specific services and JHU IT offers their own IT support for its Enterprise services, the Whiting School of Engineering (WSE) has its own IT Support team for several services WSE offers to various WSE departments. As a CS Department affiliate, many of your CS IT services will come from CS IT Support as outlined in our Scope of Services. Occasionally, however, for certain services or issues (e.g. related to your own or CS-purchased computer or to research computing, etc.), we may refer you to WSE IT. Note that for research computing support, WSE IT can provide you services for administering your research systems or helping you spec out your research server equipment.
WSE has their own website at: https://wseit.engineering.jhu.edu/
If We Refer You To WSE IT...
If we refer you to WSE IT, you'll need to open up a trouble ticket with them. For example, you might need WSE IT to provide you support for a specific IT service CS doesn't provide, or you might need the answer to a technical question CS IT cannot provide.
Opening A Trouble Ticket With WSE
- Email them (with as much detail as possible) at wsehelp@jhu.edu
- You will be provided a ticket number for your issue.