Difference between revisions of "Notices"
 
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<!--  *************** BEGIN ACTIVE NOTICES **************************** -->
  
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== Results of the 8/14 outage. ==
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== {{red|CS IT STAFF AVAILABILITY}} ==
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The planned outage from the morning of 8/14/13 is complete, and our servers are back up.  If you're experiencing any problems connecting to our systems (logging in or sending or receiving CS mail), please e-mail [mailto:support@cs.jhu.edu support@cs.jhu.edu] as soon as possible with a complete description of your problem.  The more info you can provide us, the easier it will be to troubleshoot.
 
  
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We need to know what machine you're trying to ssh into *and* from what IP you're ssh'ing, as well as a detailed description of the error you're experiencing.
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*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. 
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* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
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* Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
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* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
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If you're experiencing issues connecting to our smtp.cs.jhu.edu mail server to send e-mail, please provide us your client's outgoing mail settings, including security type and whether you have it set to require a login.  Please do not send us passwords.
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<br><p>
  
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If you're having issues receiving e-mail from our pop.cs.jhu.edu (pop and imap) mail server, please send us as much of your imap or pop configuration info as you can.
 
  
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== Unplanned service outages ==
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<!--
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None at this time.
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== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} ==
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=== PLANNED ''JHU'' SERVICE OUTAGES ===
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-->
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<!--
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=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
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-->
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== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
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=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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== Planned outages ==
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:None at this time.
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None at this time.
 
  
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=== PLANNED CS IT SERVICE OUTAGES ===
  
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<!-- '''Wed, July 30, 9am through noon:'''  ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
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<!--:None at this time.-->
  
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Additionally, the Ugrad Net web and mail service will be unavailable during that time.  (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.)  -->
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{{outage
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  |type=Planned outage
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  |time=Wednesday, November 13 and Thursday, November 14
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  |services=masters10 and ugrad13
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  |summary=masters10 and ugrad13 will be offline during the two days listed.  Please use other Linux clients in the meantime.}}
  
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<!--
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==== Malone '''MH 122''' ''and'' '''G61''' Ugrad and Masters Labs {{red|'''''Closure'''''}}====
  
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:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, '''and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
  
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'''MAJOR''' upgrade of blaze, one of our main CS servers, as well as moving other servers into new rack locations, will create a 6-hour planned downtime for the Grad/Research Network.
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:'''WHEN:''' Starting Friday evening, November 15, 5pm '''through''' Saturday, November 16, 9pm.
  
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'''Outage will begin at 12am (midnight), Wednesday, 8/14 and last until 6am Wednesday.'''
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:'''DETAILS:'''  
  
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During that time, the following services will be ''unavailable'':
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: Both the MH 122 '''and''' G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be '''''closed''''' to those not participating in the contest.
  
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* ''Email in or out on the Grad/Research Net will be disabled.''  (Connections to smtp.cs.jhu.edu and pop.cs.jhu.edu will fail during that time. However, incoming mail to CS should queue at an alternative server.)
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: Additionally, all of the labs' Linux computers (grad1 through grad16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
  
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* ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered on blaze.)
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* During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu  '''''will continue to be available remotely''''', via SSH.
  
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* ''DNS, when using blaze as your only DNS server, will be unavailable.'' blaze is the dept's primary DNS server, however, DNS should fail over to a secondary DNS server, if you have one defined.  If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7
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* We have to take down the lab systems late that Friday afternoon.  At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on.  Most should boot normally.  But, if some do not, just trying using an alternate one in the lab.  We'll be back in the Monday afterwards and can check on any systems that didn't boot normally.  (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  
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* ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
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* The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.
  
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* ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
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<br>
  
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* ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
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== {{red|CS COMPUTING LAB AVAILABILITY}} ==
  
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* ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
 
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* ''Samba shares will be unavailable.''
 
  
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* ''Your Grad/Research Net web pages will be unavailable.''  (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
 
  
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<!--  ***** NORMAL POSTING MH 122****** -->
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
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:{{red|However, please see the info above regarding the mid-November lab closure and systems unavailability.}}
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<!--
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:'''MH 122 ''UNAVAILABILITY'''''
 
-->
 
-->
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<!-- ****** NORMAL POSTING G61 ********** -->
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:'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access.
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:{{red|However, please see the info above regarding the mid-November lab closure and systems unavailability.}}
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<br>
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== {{red|AUDIO/VISUAL (A/V) OUTAGES}} ==
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:None at this time.
  
 
[[Category:All]]
 
[[Category:All]]

Latest revision as of 16:25, 13 November 2024


CS IT STAFF AVAILABILITY

  • The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.

PLANNED CS IT SERVICE OUTAGES

Planned outage with masters10 and ugrad13

  • WHEN: Wednesday, November 13 and Thursday, November 14
  • WHAT: masters10 and ugrad13 will be offline during the two days listed. Please use other Linux clients in the meantime.

Malone MH 122 and G61 Ugrad and Masters Labs Closure

WHAT: Malone Hall MH 122 and Malone Hall G61, both the Masters and Ugrad sides of the lab, and all the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
WHEN: Starting Friday evening, November 15, 5pm through Saturday, November 16, 9pm.
DETAILS:
Both the MH 122 and G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be closed to those not participating in the contest.
Additionally, all of the labs' Linux computers (grad1 through grad16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
  • During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu will continue to be available remotely, via SSH.
  • We have to take down the lab systems late that Friday afternoon. At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on. Most should boot normally. But, if some do not, just trying using an alternate one in the lab. We'll be back in the Monday afterwards and can check on any systems that didn't boot normally. (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  • The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
However, please see the info above regarding the mid-November lab closure and systems unavailability.


MH G61 (CS Masters/Ugrad Labs) is available for in-person access.
However, please see the info above regarding the mid-November lab closure and systems unavailability.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.