Difference between revisions of "Notices"
 
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<!-- == Results of the 8/14 outage. ==
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<!--  *************** BEGIN ACTIVE NOTICES **************************** -->
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The planned outage from the morning of 8/14/13 is complete, and our servers are back up.  If you're experiencing any problems connecting to our systems (logging in or sending or receiving CS mail), please e-mail [mailto:support@cs.jhu.edu support@cs.jhu.edu] as soon as possible with a complete description of your problem.  The more info you can provide us, the easier it will be to troubleshoot.
 
  
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We need to know what machine you're trying to ssh into *and* from what IP you're ssh'ing, as well as a detailed description of the error you're experiencing.
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== {{red|CS IT STAFF AVAILABILITY}} ==
  
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If you're experiencing issues connecting to our smtp.cs.jhu.edu mail server to send e-mail, please provide us your client's outgoing mail settings, including security type and whether you have it set to require a login.  Please do not send us passwords.  
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*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. 
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* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
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*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
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* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
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If you're having issues receiving e-mail from our pop.cs.jhu.edu (pop and imap) mail server, please send us as much of your imap or pop configuration info as you can.
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<br><p>
  
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Also...
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<!--== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
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<!--
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=== PLANNED ''JHU'' SERVICE OUTAGES ===
  
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''gradx.cs.jhu.edu'' is experiencing hardware issues and will remain down until it is repaired.  -->
 
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== Unplanned service outages ==
 
  
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''gradx.cs.jhu.edu'' - Down at this time.  Hardware issues.  Undergoing troubleshooting to determine the source of the problem.
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=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
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None at this time.
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-->
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== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
  
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== Planned outages ==
 
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<!-- None at this time. -->
 
  
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<!-- '''Wed, July 30, 9am through noon:'''  ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
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=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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Additionally, the Ugrad Net web and mail service will be unavailable during that time.  (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.) -->
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:None at this time.
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<!--
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:{{red|'''Oct 24, 9:50am:'''}}  Several of our Grad Net servers and clients are being affected by an issue on our main file server.  You might notice slowness, hanging, etc.  We're working on the problem now.
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-->
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<!--
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{{outage
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  |services=many CS Linux clients; possibly also mail
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  |time=Thursday, September 18 starting around 12:30 pm
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  |summary=Many of our systems are having problems and are unresponsive over the network.  We're investigating the problem.
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  |update=As of about 4:15 pm, we believe we've restored all services.
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}}
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-->
  
  
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'''MAJOR''' motherboard repair of ''rtfm.cs.jhu.edu'', one of our main CS Grad file system servers, will create up to (but hopefully, much shorter than) 6-hour planned downtime for the Grad/Research Network.  Our hardware service/repair company will be on-site completing repairs.
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=== PLANNED CS IT SERVICE OUTAGES ===
  
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'''Outage will begin at 12am (midnight), Thursday, 8/22, and will last until 6am (or earlier) Thursday.'''
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:None at this time.
  
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During that time, the following services will be ''unavailable'':
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<!--
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==== CS Labs/Systems Will Be Unavailable ====
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:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
  
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* ''Email in or out on the Grad/Research Net will be disabled.''  (Connections to smtp.cs.jhu.edu and pop.cs.jhu.edu will fail during that time.  However, incoming mail to CS should queue at an alternative server.)
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:'''WHEN:'''  Starting Friday evening, November 7, 5pm '''through''' Saturday, November 8, 9pm.
  
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* ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered via a server on the CS Grad Net.)
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:'''DETAILS:'''  
  
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* ''DNS, will only be available if you've configured your computer with a secondary DNS server.  If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7
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: Both the MH 122 '''and''' G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be '''''closed''''' to those not participating in the contest.
  
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* ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
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: Additionally, all of the labs' Linux computers (masters1 through masters16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
  
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* ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
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* During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu  '''''will continue to be available remotely''''', via SSH.
  
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* ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
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* We have to take down the lab systems late that Friday afternoon.  At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on.  Most should boot normally.  But, if some do not, just trying using an alternate one in the lab.  We'll be back in the Monday afterwards and can check on any systems that didn't boot normally. (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  
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* ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
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* The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.
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-->
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<!--
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==== Scheduled Networking Outage on the Malone Ground Floor ====
  
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* ''Samba shares will be unavailable.''
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:'''WHAT:''' WiFi and Ethernet connections will not be available on the ground floor of Malone Hall during an upcoming JHU-planned networking outage.
  
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* ''Your Grad/Research Net web pages will be unavailable.''  (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
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:'''WHEN:'''  JHU's Planned Network Outage – Wednesday, August 27, 2025, from 8pm through midnight.
  
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:'''DESCRIPTION:''' JHU is planning a network outage at Malone Hall to install new networking equipment.  The outage will start at 8:00 pm and is expected to last between two and four hours.  During the outage, the wireless access points on the ground floor will be offline, as will most of the Ethernet jacks.  Please be prepared to not have any network connectivity on the Malone ground floor during this time.
  
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:Ethernet connections in the Malone server room, G29, will not be affected by this outage.  Any servers in G29 should remain accessible.  The Linux clients and Ethernet jacks in room G61, which contains the ground floor masters and undergrad labs, will not be affected either.  (But any laptops brought into G61 during the outage probably won't be able to access the wireless network.)
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-->
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<br>
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== {{red|CS COMPUTING LAB AVAILABILITY}} ==
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<!--  ***** NORMAL POSTING MH 122****** -->
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access,
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<!-- ****** NORMAL POSTING G61 ********** -->
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:'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access.
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<br>
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== {{red|AUDIO/VISUAL (A/V) OUTAGES}} ==
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:None at this time.
  
 
[[Category:All]]
 
[[Category:All]]

Latest revision as of 15:32, 10 November 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.