|
|
| (379 intermediate revisions by 3 users not shown) |
| Line 1: |
Line 1: |
| | <!-- *************** BEGIN ACTIVE NOTICES **************************** --> | | <!-- *************** BEGIN ACTIVE NOTICES **************************** --> |
| | | | |
| − | == <span style="color:#ff0000">CS IT STAFF AVAILABILITY</span> == | + | == {{red|CS IT STAFF AVAILABILITY}} == |
| | | | |
| | * The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. | | * The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus. |
| Line 11: |
Line 11: |
| | <br><p> | | <br><p> |
| | | | |
| − | <!-- == <span style="color:#ff0000">JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES<span>==
| |
| | | | |
| − | === PLANNED ''JHU'' SERVICE OUTAGES === --> | + | <!-- |
| − | <!-- TEMPLATE JHU Service Outages
| + | == {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == |
| − | '''JHU OUTAGE 1 AFFECTING CS:'''
| + | === PLANNED ''JHU'' SERVICE OUTAGES === |
| − | | |
| − | ::'''WHAT:''' 5 to 15-minute network outage in Malone Hall
| |
| − | | |
| − | ::'''WHEN:''' Thursday, December 23, sometime between 4am and 6am.
| |
| − | | |
| − | ::'''DETAILS:'''
| |
| − | | |
| − | ::JHU Networking has indicated they will be upgrading the OS on almost all their network distribution routers on Dec 23rd from 4am to 6am. There will be a short (5 to 15-minute) disruption during the reboots of these routers, including the one for Malone Hall. This will affect both wired and wireless services at Malone Hall.
| |
| | --> | | --> |
| | <!-- | | <!-- |
| − | ::JHU Facilities is preparing for BGE to test electrical equipment that affects several Homewood buildings. They will be performing this test on Saturday evening, June 26 at 8pm. If you recall, back on May 6, there was a very short power outage that affected our building and others. The testing BGE will be doing is part of their troubleshooting what happened in May.
| + | === UNPLANNED ''JHU'' SERVICE OUTAGES === |
| − | | |
| − | ::In the case of the upcoming 6/26 testing, there is a potential for another short power outage (1 to 2 minutes) that evening.
| |
| − | | |
| − | ::A short outage of this type will affect our CS servers and IT services in the following way: Although our servers should physically stay running, as they are on battery-backed equipment, because our services require network connections that are controlled by JHU (and not on battery backup), all of our CS IT services will be unavailable during the expected brief outage.
| |
| − | | |
| − | ::Once the power returns, our services should be available again, because the network should be available again.
| |
| − | | |
| − | ::Also, if there is indeed an outage, the CS Grad and Undergrad Lab systems (that currently, you can only access remotely) will power off. However, when power is restored, those lab systems should automatically reboot.
| |
| − | | |
| − | ::Other notes: WiFi and other networking in the building would be unavailable during the outage. Most likely, lights would be unavailable. My group does not maintain J-Card systems, so we do not know how the J-Card readers will perform during a power outage.
| |
| − | | |
| − | ::''For your own equipment, whether it be in your office or the server room, please prepare as for any other planned power outage.''
| |
| − | | |
| − | ::If there are additional details that we hear of, we will update here.
| |
| − | | |
| − | <br>
| |
| | --> | | --> |
| | | | |
| − | == <span style="color:#ff0000">CS IT SERVICE OUTAGES <span>== | + | == {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} == |
| − | | |
| − | <!--=== UNPLANNED ''JHU'' SERVICE OUTAGES ===-->
| |
| − | | |
| − | <!--TEMPLATE
| |
| − | ::'''WHAT:'''
| |
| − | | |
| − | ::'''WHEN:'''
| |
| | | | |
| − | ::'''DETAILS:''' -->
| |
| − |
| |
| − | <!-- <br>-->
| |
| | | | |
| | === UNPLANNED CS IT SERVICE OUTAGES === | | === UNPLANNED CS IT SERVICE OUTAGES === |
| − | <!--:'''WHAT:''' G61's MHG61PRT printer is down for repair.
| |
| | | | |
| − | :'''WHEN:''' Started Aug 26, 2021 at 11am
| + | :None at this time. |
| − | | |
| − | :'''DETAILS:''' The HP printer in G-61, MHG61PRT is down for repair. The repair company needs to order a part. It is unknown when the part will become available and installed.
| |
| − | | |
| − | :In the meantime, please use the printer in MH-122, MH122PRT.
| |
| − | | |
| − | :Other available printers can be found at: [[Available Printers]] -->
| |
| − | <!--TEMPLATE
| |
| − | {{outage
| |
| − | |time=
| |
| − | |services=
| |
| − | |summary=
| |
| − | }}
| |
| − | -->
| |
| − | {{outage
| |
| − | |time=about 3:00 pm, Friday, April 29
| |
| − | |services=the ugrad Linux clients
| |
| − | |summary=The file server used by the urad Linux clients is slow to the point of unresponsiveness. We're working on the problem.
| |
| − | }}
| |
| − | <!--:None at this time-->
| |
| − | <!-- <br>-->
| |
| − | <!--====<span style="color:#0000ff">PHISHING EMAIL AND OTHER ACCOUNT ISSUES!</span>====
| |
| | | | |
| − | <div style="color:#0000ff">
| |
| − | :5/5/20: We are currently receiving a large number of phishing emails directed at the CS Department. If you receive an email with links in it and have ''any'' doubts about the email, '''do not click the link'''. You '''do not''' need to send the emails to us at this time, as we are actively tracking the situation.
| |
| − |
| |
| − | ::Also...
| |
| − |
| |
| − | :Because of these phishing attacks, if you've followed the phishing links and provided your account credentials to others, and then find you are unable to login to your CS account get your CS email, then, please see our [https://support.cs.jhu.edu/wiki/How_To_Reset_Your_Password password reset procedures]. If your CS email account has been disabled, and you need you need to contact us, you will need an alternate non-CS email address to do so. Also, if you did follow a phishing link and enter your account credentials and then realize what happened, please email [mailto:support@cs.jhu.edu support@cs.jhu.edu] '''''right away''''', and let us know.
| |
| − |
| |
| − | </div>-->
| |
| − |
| |
| − | <!--:None at this time.-->
| |
| | | | |
| | === PLANNED CS IT SERVICE OUTAGES === | | === PLANNED CS IT SERVICE OUTAGES === |
| | | | |
| − | :'''WHAT:''' Malone G61- Masters and Ugrad Systems Network Outage | + | :None at this time. |
| | | | |
| − | :'''WHEN:''' Thursday, April 7, early morning, from 1am to 2am
| + | <br> |
| − | | |
| − | :'''DETAILS:''' JHU is upgrading the network switch that provides networking to the systems in Malone G61. This includes Linux systems masters1 thru masters16 & ugrad13 thru ugrad24. During this time, there will be no network connectivity for these systems. If you are working on these systems remotely (via SSH) at the time of the network outage, your connection will be lost. If you're using one of the systems in person, you will not be able to save files and the systems might hang. It is recommended you save your work and disconnect from the systems before 1am that morning. The systems '''should''' return to normal after JHU finishes the network switch upgrade. If there are issues, we'll be able to look into them later that morning.
| |
| − | | |
| − | :During the network downtime, you can safely use gradx/gradz or ugradx/ugradz (remotely accessible) or ugrad1 thru ugrad12 located in Malone Hall 122 (the 1st floor Undergrad lab) in person, or remotely.
| |
| − | <!--:None at this time--> | |
| − | <!--
| |
| − | *
| |
| − | ********** Hops Template *********
| |
| − | *
| |
| − | :'''Planned Outage #1'''
| |
| − | ::'''WHAT:''' CS ''Ugrad Net'' Mail/Accounts Server Outage Due To An Upgrade
| |
| − | | |
| − | ::'''WHEN:''' Tuesday, March 22, from 9am to 11am (during Spring Break)
| |
| − | | |
| − | ::'''DETAILS:''' We will be upgrading the CS Ugrad Mail/Accounts server known as ''hops'' the morning of March 22, from 9am to 11am. During that time, several CS IT-provided Ugrad Net online services will be unavailable.
| |
| | | | |
| − | ::'''NOTE:''' You can still log into the [[Linux_Clients_on_the_CS_Undergrad_Net|CS Ugrad Net Linux systems]] during the server upgrade.
| + | == {{red|CS COMPUTING LAB AVAILABILITY}} == |
| | | | |
| − | ::: '''CS IT ''Ugrad Net'' Services That Will ''Not'' Be Available During The Server Upgrade'''
| |
| | | | |
| − | :::* CS Ugrad Mail: People with CS Ugrad mail accounts '''will not''' be able to retrieve their mail via IMAP, POP, or webmail. Technically, CS Ugrad mail accounts will be able to ''send'' mail, since that doesn't rely on the server being upgraded, but most mail clients will also save a copy of the sent message using IMAP, and that will '''not''' work.
| |
| | | | |
| − | :::* Ugrad Password Changes: During the upgrade, you will '''not''' be able to change your CS Ugrad Net password. This also includes account shell changes (via the <code>chsh</code> program) and full name ("GECOS") changes (via the <code>chfn</code> program).
| + | <!-- ***** NORMAL POSTING MH 122****** --> |
| − | *
| + | ;:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access. |
| − | *
| |
| − | *
| |
| − | *
| |
| − | -->
| |
| | | | |
| | <!-- | | <!-- |
| − | *******************************************
| + | :'''MH 122 ''UNAVAILABILITY''''' |
| − | **** UGRAD CLIENT UPGRADES TEMPLATE *******
| |
| − | *******************************************
| |
| − | ====CS Linux Client Unavailability During Upgrades====
| |
| − | | |
| − | :We are upgrading our [https://support.cs.jhu.edu/wiki/Category:Linux_Clients CS Linux Clients] to Fedora 35 (from Fedora 33) per the following schedule: | |
| − | | |
| − | :* On Monday, January 24 the systems in Malone G61's Masters/Ugrad Lab will be upgraded. This includes all masters lab systems (masters1 through 16) and the ugrad lab systems in that same area (ugrad13 through 24). Please use ugradx and gradx instead.
| |
| − | :** As of 4:00 pm, all of the Malone G61 upgrades have been completed.
| |
| − | | |
| − | :* On Tuesday, January 25, the systems in the Malone 122 Ugrad Lab will be upgraded. These are ugrad lab systems ugrad1 through 12. Please use one of the already-upgraded ugrad systems (ugrad13 through ugrad24) instead. You may also use the not-yet-upgraded ugradx if you want.
| |
| − | :** As of 2:00 pm, all of the Malone 122 upgrades have been completed.
| |
| − | | |
| − | :* On Wednesday, January 26, in addition to any of the above systems that we were unable to upgrade the prior two days, we will also upgrade the Linux clients ugradz and gradz. Please use any of the already-upgraded systems (ugrad1 through ugrad24 or masters1 through masters16) instead. You may also use the not-yet-upgraded ugradx and gradx if you want.
| |
| − | :** As of 2:00 pm, both ugradz and gradz have been upgraded.
| |
| − | | |
| − | :* On Wednesday, February 2, the Linux clients ugradx and gradx will be upgraded. Please use ugradz/gradz or the lab client systems (ugrad1-24/masters1-16) instead.
| |
| − | :** As of 2:00 pm, both ugradx and gradx have been upgraded.
| |
| − | | |
| − | :'''NOTE:''' On each day, the upgrades will start at roughly 9:00 am and are expected to be complete by 5:00 pm.
| |
| − | END TEMPLATE - UGRAD CLIENT UPGRADES -->
| |
| − | <!-- TEMPLATE FOR POWER OUTAGE
| |
| − | ==== Major CS Grad/Research Net and Ugrad Net IT Services Outage====
| |
| − | | |
| − | :'''WHAT:''' Most CS IT services will be ''un''available due to file server maintenance.
| |
| − | | |
| − | :'''WHEN:''' ''Tuesday, December 28, 5:30am to 7:30am.''
| |
| − | | |
| − | :'''DETAILS:''' We will be performing maintenance on our two file servers, rtfm and barley, that will require downtime for both those systems and several other major CS IT services as well. The affected IT services will be unavailable on Tuesday, December 28, from 5:30am to 7:30am. Please see below for the list of affected services.
| |
| − |
| |
| − | =====CS IT Services That Will ''Not'' Be Available During The System Maintenance=====
| |
| − | | |
| − | * CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. Some CS email services will not be available for CS Ugrad Net users.
| |
| − | ** Incoming mail ''should'' be queued by the sender until our mail service is back up again.
| |
| − | ** Outgoing CS mail will not be available to Grad Net users, but since CS Ugrads can send through the JHU mail server, CS Ugrads might still be able to send email during the outage.
| |
| − | ** IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable.
| |
| − | | |
| − | * '''No''' locally-stored CS webpages will be available. The main CS website (run by WSE) will remain available, but, if you have a personal or lab page that we maintain locally in the dept, those will be unavailable. The CS IT Support Wiki and its Notices page will remain available.
| |
| − | | |
| − | * Grad/Research Net and Ugrad Net user accounts and home directories will be inaccessible during the outage.
| |
| − | | |
| − | * ssh service to our CS Grad/Research Net & Ugrad Net Linux boxes (masters1 through masters16, ugrad1 through ugrad24, gradx, gradz, ugradx, and ugradz) will be unavailable.
| |
| − | | |
| − | * Console (desktop) access at any of our lab Linux client systems will be unavailable.
| |
| − | | |
| − | * SMB (SAMBA) file shares (the CS Office Staff and some others use these) will be unavailable.
| |
| − | | |
| − | * MySQL service via the mysql.cs.jhu.edu server and the dbase.cs.jhu.edu server will be unavailable.
| |
| − | | |
| − | :We will update this Notices page if there are changes or any delay in the restore time of our IT services.
| |
| − | -->
| |
| − | <!--
| |
| − | *******************************************
| |
| − | ********* POWER OUTAGE TEMPLATE***********
| |
| − | *******************************************
| |
| − | | |
| − | ====Major Malone Power Outage Planned, Affecting CS IT Service - October 23 & 24, 2021====
| |
| − | | |
| − | :'''WHAT:''' There will be '''''no''''' CS IT computing services available during an upcoming major power outage for ALL of Malone Hall.
| |
| − | | |
| − | :'''WHEN:''' Saturday, October 23, 2021, starting at '''3''pm''''' and running until Sunday, October 24, 2021, sometime around '''6''am'''''.
| |
| − | | |
| − | :'''DESCRIPTION:''' JHU is planning an a power outage for Malone Hall, and all of our computing services will be unavailable during that time.
| |
| − | | |
| − | :The actual power outage is now planned to start at 4pm, Saturday afternoon, October 23, and will continue overnight until Sunday morning, October 24 at 4am. However, we need to safely bring down our computer servers and clients earlier than that (before the power goes out.) We plan to bring our systems down around '''3pm''' that Saturday afternoon. And although the power should be up around 4am Sunday morning, we will not have all our systems back up and running until approx. 6am, so plan on about 2 hours after the power outage is deemed over until our servers and services are available again.
| |
| − | | |
| − | | |
| − | :<span style="color:#ff0000">Please read all of the notes below regarding Malone Hall Residents, CS Server Room users, and a list of the CS IT services that will be unavailable during the outage. </span>
| |
| − | | |
| − | ::<span style="color:#ff0000">'''NOTES TO MALONE HALL RESIDENTS:'''</span> During the time of the outage, we're assuming most building lights will be out and the J-Card system might be out too. That might make it more difficult to get into the building during the outage. But with the power out, we're not sure how much need there will be for anyone to be in the building during that time anyway. If you have an office refrigerator, expect that to be out too. If you are counting on your UPS (battery-backup) systems to continue powering your office equipment, please realize that this is an expected over-12-hour outage. And keep in mind that your office phones may be inoperable during the outage. So please plan in advance for this outage.
| |
| − | | |
| − | ::<span style="color:#ff0000">'''NOTE TO CS SERVER ROOM (MH G-29) SERVER OWNERS:''' </span> Our server room will be out of power, so our servers will be unavailable. If you host servers in the server room, your servers will be down as well. Plan ahead of time to shut down and to bring back up your servers. Your group is responsible for any systems you choose to shut down before the outage or boot back up after the outage.
| |
| − | | |
| − | ====Tracking Our CS IT Services Status Updates During The Outage====
| |
| − | | |
| − | :Because we will not have power to our servers in Malone Hall, the CS IT Support Wiki, and especially this Notices page ( https://support.cs.jhu.edu/wiki/Notices ) will be unavailable during the outage. Instead, during the outage, we have arranged for status updates to be available at the following website (served at an off-site facility):
| |
| − | | |
| − | ::[https://csstatus.jhu.edu https://csstatus.jhu.edu]
| |
| − | | |
| − | :(Bookmark that link ahead of time, in case you can't access your CS mail during the outage.)
| |
| − | | |
| − | :As soon as we're able to do so after the outage, we'll also make this Notices page available again.
| |
| − | | |
| − | ====CS IT Services ''Un''available During The Power Outage Include...====
| |
| − | | |
| − | * DNS resolution (hostname lookups) for all cs.jhu.edu hostnames will be unavailable. This will affect all websites with cs.jhu.edu domain names, even if the website is hosted by someone other than the CS department.
| |
| − | | |
| − | * CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. And some CS email services will not be available for CS Ugrad Net users.
| |
| − | ** Incoming mail ''should'' be queued by the sender until our mail service is back up again. Outgoing mail will not be available.
| |
| − | ** Outgoing CS mail will not be available to Grad Net users, but since CS Ugrads can send through the JHU mail server, CS Ugrads might still be able to send email during the outage (just not from a Malone Hall–based computer.)
| |
| − | ** IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable.
| |
| − | | |
| − | * '''No''' CS webpages will be available. This includes the main CS website. And, as mentioned above... because we will not have power to our servers, the CS IT Support Wiki, and especially its Notices page will be unavailable during the outage. Please refer to https://csstatus.jhu.edu for status updates during the outage.
| |
| − | | |
| − | * Grad/Research Net and Ugrad Net user accounts and home directories will be inaccessible during the power outage.
| |
| − | | |
| − | * ssh service to our CS Grad/Research Net & Ugrad Net Linux boxes (masters1 through masters16, ugrad1 through ugrad24, gradx, gradz, ugradx, and ugradz) will be unavailable.
| |
| − | | |
| − | * Console (desktop) access at any of our lab Linux client systems will be unavailable.
| |
| − | | |
| − | * SMB (SAMBA) File Shares (the CS Office Staff and some others use these) will be unavailable.
| |
| − | | |
| − | * MySQL service via the mysql.cs.jhu.edu server and through the dbase.cs.jhu.edu server will be unavailable.
| |
| − | | |
| − | * Network switches in the building will be without power, so no network connections in Malone Hall.
| |
| − | | |
| − | * Wifi access points in Malone Hall will be without power and will therefore not be available.
| |
| − | -->
| |
| − | <!--
| |
| | --> | | --> |
| − | <!-- ************************* END OF OUTAGE INFO ************************* -->
| |
| − | <!-- ------------------------------------------------------------- -->
| |
| − | <!--
| |
| − | *********************************
| |
| − | ** VM Server Shutdown TEMPLATE **
| |
| − | *********************************
| |
| − |
| |
| − | '''WHAT:''' The dept's Virtual Machine will be shutdown.
| |
| − |
| |
| − | '''WHEN:''' Wednesday, January 11 from 6am to 3pm (or earlier)
| |
| − |
| |
| − | We need to do some work on the VM server and will be taking it down during the above date and time.
| |
| − |
| |
| − | As part of the shutdown process, we will suspend most or all of the VMs; some
| |
| − | VMs might have to be shutdown all the way instead. And when the VM server is back up and running again, we will restart or unsuspend all VMs. In all cases, VM owner intervention should not be needed; we can handle this remotely.
| |
| − |
| |
| − | After the VM server is up and running again, VM owners will receive an announcement (and updates will be posted here), and, we do ask that VM owners check to make sure their VMs are running as expected. Please email [mailto:support@cs.jhu.edu support@cs.jhu.edu] if there are issues.
| |
| − |
| |
| − | ** END VM Server Shutdown TEMPLATE** -->
| |
| − | <!-- **Begin Specific Client shutdown TEMPLATE**
| |
| − |
| |
| − | '''WHAT:''' ugradz.cs.jhu.edu (one of our CS Dept Linux Ugrad Net compute servers) will go down for a memory upgrade.
| |
| − |
| |
| − | '''WHEN:''' Thursday, April 6, from 9am to 11am.
| |
| − |
| |
| − | '''DETAILS:''' ugradz will be taken offline so that its memory can be upgraded. While ugradz is down for its memory upgrade, you can still access our other Ugrad Net Fedora 25
| |
| − | systems (ugrad1 through ugrad24 and ugradx.) Info about our Fedora systems can be found at: https://support.cs.jhu.edu/wiki/Category:Linux_Clients
| |
| − |
| |
| − | Please make sure you are logged off of ugradz before the upgrade time.
| |
| − |
| |
| − | Any updates will be posted here.
| |
| − |
| |
| − | **End Specific Client shutdown TEMPLATE** -->
| |
| − |
| |
| − | == <span style="color:#ff0000">CS COMPUTING LAB AVAILABILITY </span> ==
| |
| | | | |
| − | :'''MH-122''' (CS Undergrad Lab/Collaboration room): Is available for in-person access.
| |
| | | | |
| − | ::All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. Masks are '''''optional''''' for those that are vaccinated '''''and''''' boosted. Masks '''''continue''''' to be '''''required''''' for all others using this lab. | + | <!-- ****** NORMAL POSTING G61 ********** --> |
| | + | :'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access. |
| | | | |
| − | :'''G-61''' (CS Masters/Ugrad Labs): Is now available for in-person access.
| |
| − |
| |
| − | ::The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. Masks are '''''optional''''' for those that are vaccinated '''''and''''' boosted. Masks '''''continue''''' to be '''''required''''' for all others using this lab.
| |
| − |
| |
| − | :Please see our [https://support.cs.jhu.edu/wiki/Category:Labs Labs] page for further information.
| |
| − | <!--
| |
| − | ******************************************************
| |
| − | **** G61 Lab Closure Programming Contest TEMPLATE ****
| |
| − | ******************************************************
| |
| − | === Malone '''G-61''' Masters Lab/Ugrad Lab '''Closure'''===
| |
| − |
| |
| − | :'''WHAT:''' Malone Hall G-61, both the Masters and Ugrad sides of the lab, will be closed to CS students due to the ACM Programming Contest.
| |
| − |
| |
| − | :'''WHEN:''' Saturday, February 26, from 11am to 7pm.
| |
| − |
| |
| − | :'''DETAILS:'''
| |
| − |
| |
| − | :The G-61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be closed for non-contest use during the 11am to 7pm time period on Feb. 26.
| |
| − |
| |
| − | * During the lab closure times, the Masters and Ugrad Linux computers in G-61 will continue to be available remotely, via SSH.
| |
| − |
| |
| − | * Ugrad Lab, MH 122 will ''not be affected'' and will remain ''open'' during this time
| |
| − |
| |
| − |
| |
| − | === '''''UPDATE''''' - July 19, 2021 - The CS Computing Labs are once again available for '''''in-person access'''''...===
| |
| − |
| |
| − | :'''MH-122''' (CS Undergrad Lab/Collaboration room): Is now '''''available for in-person access'''''.
| |
| − | ::All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. <span style="color:#ff0000">Masks are required for entry.</span>
| |
| − |
| |
| − | :'''G-61''' (CS Masters/Ugrad Labs): Is now '''''available for in-person access'''''.
| |
| − | ::The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. <span style="color:#ff0000">Masks are required for entry.</span>
| |
| − |
| |
| − | Please see our [https://support.cs.jhu.edu/wiki/Category:Labs Labs] page for further information.
| |
| − | <!--'''NOTE:''' Remember, all of the CS Linux systems, including the ones in the labs, will be unavailable during the March 22 power outage. Please see above.-->
| |
| − | <!-- *************** END ACTIVE NOTICES ********************-->
| |
| − | <!-- :None at this time. -->
| |
| − | <!--PROGRAMMING CONTEST TEMPLATE -->
| |
| − | <!-- === MH-122 ''and'' MH G-61 (both CS Ugrad labs & the Masters Lab) CLOSURE ON Sat., Nov. 9===
| |
| − |
| |
| − | '''WHAT:''' The 1st floor CS Ugrad lab, MH-122, and both lab sides of the CS Masters/Ugrad Lab, MH G-61, will be closed due to an ACM Programming Contest.
| |
| − |
| |
| − | '''WHEN:''' Saturday, November 9, from 9am - 7pm.
| |
| − |
| |
| − | '''ADDITIONAL INFO:''' Although these labs will be closed for the ACM Programming Contest, you may still access our Ugrad Linux systems remotely, via ssh. Please see:
| |
| − |
| |
| − | :: [https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Undergrad_Net https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Undergrad_Net]
| |
| − |
| |
| − | ::: or
| |
| − |
| |
| − | :: [https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Grad/Research_Net https://support.cs.jhu.edu/wiki/Linux_Clients_on_the_CS_Grad/Research_Net]
| |
| − |
| |
| − | :for a list of our remotely available Linux systems. -->
| |
| − |
| |
| − |
| |
| − | <!--
| |
| − | *
| |
| − | *
| |
| − | * ********************* BEGIN TEMPLATES ********************
| |
| − | *
| |
| − | *
| |
| − | *
| |
| − | -->
| |
| − | <!-- ************ LAB CLOSURE TEMPLATE - START ***************
| |
| − |
| |
| − | ==== '''PLANNED CLOSURE''''' ====
| |
| − |
| |
| − |
| |
| − | '''''WHERE:''''' Malone Hall G-61, both the Masters and Ugrad sides of the lab.
| |
| − |
| |
| − | '''''WHEN:''''' Monday, March 14 & Tuesday, March 15, from 6am to 12 Noon.
| |
| − |
| |
| − | '''''WHY:''''' Network cable installation. The lab will be closed those two
| |
| − | mornings as workers install additional network cable.
| |
| − |
| |
| − | =====NOTES:=====
| |
| − |
| |
| − | * During the lab closure times, the masters and ugrad Linux computers in G-61 will continue to be available remotely, via SSH.
| |
| − |
| |
| − | * Ugrad Lab, MH 122 will not be affected and will remain open during those times.
| |
| − |
| |
| − | ************* LAB CLOSURE TEMPLATE- END *************-->
| |
| − | <!-- ********** BARLEY SHUTDOWN TEMPLATE - START *************
| |
| − |
| |
| − |
| |
| − | ===Planned Outage 1: CS Ugrad Net File Server Repair (barley.cs.jhu.edu)===
| |
| − |
| |
| − | UPDATE: 10/4/16 7:15am All systems back in operation!
| |
| − |
| |
| − |
| |
| − | :'''WHAT:''' Major CS *Undergrad* Net IT services outage, as we make repairs to the CS Undergrad Net file server, '''barley.cs.jhu.edu'''
| |
| − |
| |
| − | :'''WHEN:''' Tuesday, October 4, from ''6am to approx 8am''.
| |
| − |
| |
| − | :'''DETAILS:''' Our CS Undergrad Net home directory file server, barley.cs.jhu.edu, will be shut down to swap out a motherboard, since its own motherboard is reporting errors.
| |
| − |
| |
| − | :Due to this shutdown for repair, several of our CS Ugrad Net services will be unavailable during this time. If there are any unexpected complications during the repair process that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at [https://support.cs.jhu.edu/wiki/Notices https://support.cs.jhu.edu/wiki/Notices]
| |
| − |
| |
| − | <span style="color:#ff0000">UPDATE: 10/4/16 7:15am All systems back in operation! </span>
| |
| − |
| |
| − | ====Suspended (Unavailable) Ugrad Net services while ''barley.cs.jhu.edu'' is down====
| |
| − |
| |
| − | :::*'''CS Ugrad Mail service,''' both incoming and outgoing, will be suspended for CS Ugrad Net users (as this fileserver works in tandem with our CS Ugrad mail server.) Incoming mail should be queued until our mail service is back up again. Outgoing mail from CS Ugrad Net users will not be available.
| |
| − |
| |
| − | :::*'''IMAP, POP, and Webmail''' from our CS Ugrad Mail server will be unavailable.
| |
| − |
| |
| − | :::*'''Webpages''' served from our CS Ugrad webserver will be unavailable.
| |
| − |
| |
| − | :::*'''Ugrad Net user accounts/home directories''' will be inaccessible during the downtime.
| |
| − |
| |
| − | :::*'''ssh service to our CS Ugrad Net Linux boxes''' (ugrad1 through ugrad24,and ugradx) will be unavailable.
| |
| − |
| |
| − | :::*'''Console (desktop) access to ugrad1 through ugrad24''' will be unavailable. However, although the CS Ugrad computers will be unavailable during the repair time, the CS Ugrad Labs will remain open.
| |
| − |
| |
| − | :::*'''MySQL service via the dbase.cs.jhu.edu server''' (used by a databases class) will be unavailable.
| |
| − |
| |
| − | :Future updates will be posted on the [https://support.cs.jhu.edu/wiki/Notices Notices] page of the CS IT Support Wiki
| |
| − |
| |
| − | <span style="color:#ff0000">UPDATE: 10/4/16 7:15am All systems back in operation! </span>
| |
| − |
| |
| − |
| |
| − | <br>
| |
| − |
| |
| − | ===Planned Outage 2: Databases Class MySQL Database Server ('''dbase.cs.jhu.edu''') Unavailability===
| |
| − |
| |
| − | :'''WHAT:''' The Databases class's MySQL database server, dbase.cs.jhu.edu, will be unavailable when the CS Ugrad Net's fileserver, barley.cs.jhu.edu, is being repaired (see above.)
| |
| − |
| |
| − | :'''WHEN:''' Tuesday, October 4, from ''6am to approx 8am''.
| |
| − |
| |
| − | :'''DETAILS:''' dbase.cs.jhu.edu uses the CS Ugrad Net file server and will therefore be unavailable during the barley.cs.jhu.edu repair time.
| |
| − |
| |
| − | :Future updates will be posted on the [https://support.cs.jhu.edu/wiki/Notices Notices] page of the CS IT Support Wiki
| |
| − |
| |
| − | <span style="color:#ff0000">UPDATE: 10/4/16 7:15am All systems back in operation! </span>
| |
| − |
| |
| − |
| |
| − | <br>
| |
| − |
| |
| − | ********** BARLEY SHUTDOWN TEMPLATE - END ************* -->
| |
| − | <!-- ******************* MINOR OUTAGE TEMPLATE BEGIN ***********************
| |
| − |
| |
| − | '''Wed, July 30, 9am through noon:''' ''Entire Undergrad Net'' (clients and servers) will be down as we complete system maintenance and move some equipment to a different rack.
| |
| − |
| |
| − | Additionally, the Ugrad Net web and mail service will be unavailable during that time. (Incoming ugrad net mail should queue up on another of our mail servers during that time, until the ugrad mail server is back up and running and transfers the mail.)
| |
| − |
| |
| − | ************** MINOR OUTAGE TEMPLATE END ********************* -->
| |
| − | <!-- ************** MAJOR OUTAGE TEMPLATE BEGIN *********************
| |
| − |
| |
| − | '''MAJOR''' motherboard repair of ''rtfm.cs.jhu.edu'', one of our main CS ''Grad/Research'' Net file system servers, will create up to (but hopefully, much shorter than) 6-hour planned downtime for the Grad/Research Network. Our hardware service/repair company will be on-site completing repairs.
| |
| − |
| |
| − | '''Outage will begin at 12am (midnight), Thursday, 8/22, and will last until 6am (or earlier) Thursday.'''
| |
| − |
| |
| − | During that time, the following services will be ''unavailable'':
| |
| − |
| |
| − | * ''Email in or out on the Grad/Research Net will be disabled.'' (Connections to smtp.cs.jhu.edu and imap.cs.jhu.edu will fail during that time. However, incoming mail to CS should queue at an alternative server.)
| |
| − |
| |
| − | * ''Email on the Undergrad Net will be disabled during this time'' (as CS Ugrad e-mail addresses are registered via a server on the CS Grad Net.)
| |
| − |
| |
| − | * ''DNS will only be available if you've configured your computer with a secondary DNS server.'' If you don't have a secondary server in your computer's DNS defined, please add 128.220.2.7 You may notice a delay in DNS name resolution when falling back to the secondary server.
| |
| − |
| |
| − | * ''Grad/Research Net user accounts/home directories will be inaccessible'' during the downtime.
| |
| − |
| |
| − | * ''Access to any of our Grad/Research Net linux clients (including gradx and masters1 through masters16, as well as Dr. Smith's pllab machines that we maintain) will be unavailable''
| |
| − |
| |
| − | * ''peregrine.cs.jhu.edu (our Solaris login server) will be unavailable''
| |
| − |
| |
| − | * ''Our mysql server, mysql.cs.jhu.edu, will be unavailable.''
| |
| − |
| |
| − | * ''Samba shares will be unavailable.''
| |
| − |
| |
| − | * ''Your Grad/Research Net web pages will be unavailable.'' (The webserver is expected to be serving minimal pages, mostly notices, during that time.)
| |
| − |
| |
| − | ******************** MAJOR OUTAGE TEMPLATE END ************************* -->
| |
| − | <!-- ********* JHU-WIDE OUTAGES TEMPLATE - START *******************
| |
| − |
| |
| − | ==JHU-WIDE IT SERVICE OUTAGES==
| |
| − |
| |
| − | <br>
| |
| − |
| |
| − | '''8/24/16 3:30pm''' UPDATE: We are told that JHU has fixed their mail servers and that JHU mail is back in operation again.
| |
| − |
| |
| − |
| |
| − | '''8/24/16 1:30pm''' JHU's central mail servers are experiencing an issue that is causing mail bouncebacks for people not on JHU Exchange sending to people on JHU Exchange. An error might look like:
| |
| − |
| |
| − | :'''The reason for the problem: 5.1.2 - Bad destination host 'Multiple DNS'''
| |
| − | :'''queries were attempted and failed: DNS Hard Error looking up'''
| |
| − | :'''feint.johnshopkins.edu<http://feint.johnshopkins.edu/> (A): NXDomain'''
| |
| − |
| |
| − | JHU is looking into the problem at their end. Note that although the CS email servers are working fine, those on CS sending to JHU Exchange users may experience the same issue as others outside of JHU Exchange sending to JHU Exchange.
| |
| − |
| |
| − | <br>
| |
| − | *********** JHU-WIDE OUTAGES TEMPLATE - END*********** -->
| |
| − | <!-- **************** MAIL BOUNCES TEMPLATE - START ****************
| |
| − |
| |
| − |
| |
| − |
| |
| − | ===Possible Email Bounces From Normally-Working Sites===
| |
| − |
| |
| − | '''8/8/16''' We have been receiving reports of ''email bounces from people/organizations that normally work without problems.'' We think we know what is happening. We recently discovered that one of our CS student accounts had been compromised and was being used to send spam. Even though we disabled the account as soon as the compromise was discovered, several mail server reputation services had already classified us as a possible source of spam. As a result of that classification, some organizations have decided to temporarily reject email from our mail server. We can't predict ahead of time which organizations those are, since there are a variety of reputation services, and individual organizations differ in the ways they make use of reputation information.
| |
| − |
| |
| − | This problem will fix itself automatically over the next few days, as the reputation services take note of the fact that we have stopped sending spam. There's no way to speed up this process, unfortunately.
| |
| − |
| |
| − | This sort of problem doesn't often happen to us. But when it does, it causes headaches like the unexpected bounce messages some people have received. We will be implementing some new processes that we expect will allow us to react more quickly to situations like this, before they reach the point where other organizations stop accepting our mail.
| |
| − |
| |
| − | We will update this page once the reputation scores have returned to normal.
| |
| | <br> | | <br> |
| | | | |
| − | | + | == {{red|AUDIO/VISUAL (A/V) OUTAGES}} == |
| − | **************** MAIL BOUNCES TEMPLATE - END -->
| + | :None at this time. |
| − | | |
| − | == <span style="color:#ff0000">AUDIO/VISUAL (A/V) OUTAGES</span> == | |
| − | :None at this time. | |
| | | | |
| | [[Category:All]] | | [[Category:All]] |
