Difference between revisions of "If You Receive Spam"
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| − | + | STOP! READ HERE FIRST: This page contains instructions for '''''Computer Science Department'' affiliates''' only| | |
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| − | + | If you are '''''not affiliated''''' with the ''Johns Hopkins University '''Computer Science Department''''', this is '''''not''''' the right resource for you. Instead, please see [https://johnshopkins.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0012905%26sysparm_rank%3D1%26sysparm_tsqueryId%3Dbd28183433825e54ccc4ec845d5c7bb0 JHU IT's page on how to report spam] for further instructions. | |
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| + | If you are a Computer Science affiliate, please read on... | ||
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==SPAM== | ==SPAM== | ||
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==Filtering/Reducing Spam at your CS Email Address== | ==Filtering/Reducing Spam at your CS Email Address== | ||
| − | If you are receiving spam at your CS | + | If you are receiving spam at your CS email address on a regular basis, you can filter a great deal of it by visiting our our category on [[:Category:Spam Filtering At CS|Spam Filtering At CS]] and then, follow the instructions there. |
== Reporting Spam == | == Reporting Spam == | ||
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:('''NOTE:''' If the spam you receive looks like a ''Phishing'' email, please visit [[Phishing and Masquerading Spam|Phishing or Masqueraded mail]] for further instructions for reporting it.) | :('''NOTE:''' If the spam you receive looks like a ''Phishing'' email, please visit [[Phishing and Masquerading Spam|Phishing or Masqueraded mail]] for further instructions for reporting it.) | ||
| − | ===If You Receive Spam Messages At Your | + | ===If You Receive Spam Messages At Your {{red|''@jhu.edu'' or ''@jhmi.edu''}} email address and want to report it=== |
| − | :If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' email address ''directly'' (and is not from an @cs.jhu.edu email address or if you don't forward your CS email to your @jhu email)), you can visit <!--[http:/ | + | :If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' or ''@jhmi.edu'' email address ''directly'' (and is not from an @cs.jhu.edu email address or if you don't forward your CS email to your @jhu email)), you can visit <!--[http://www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0012905%26sysparm_rank%3D1%26sysparm_tsqueryId%3Dbd28183433825e54ccc4ec845d5c7bb0 JHU's How-to page for reporting spam]. As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps make the Subject Line say '''SPAM'''), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well. If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.] |
:'''NOTE''': Spam mail received at your ''non-CS'' email address and that did not originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT (i.e,. support@cs.jhu.edu) | :'''NOTE''': Spam mail received at your ''non-CS'' email address and that did not originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT (i.e,. support@cs.jhu.edu) | ||
| − | === If You Received a Spam Message at your | + | === If You Received a Spam Message at your {{red|''@cs.jhu.edu''}} Computer Science-provided email address, and you want to report it=== |
| − | :If you receive spam email (including phishing) ''directly'' at your '' | + | :If you receive spam email (including phishing) ''directly'' at your '''''Computer Science''' email address only'' (this is '''not''' for non-CS email addresses), and you feel it is concerning enough that you want to report it, please forward it (including any mail headers, if possible, by forwarding it ''as an attachment''), to [mailto:support@cs.jhu.edu support@cs.jhu.edu] so that our CS IT Support Team can examine it and take proper action. |
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| − | :In this case, since you're dealing with JHU's mail service, not the CS mail service, you should read the [https://johnshopkins.service-now.com/ | + | :In this case, since you're dealing with JHU's mail service, not the CS mail service, you should read the [https://johnshopkins.service-now.com/nav_to.do?uri=%2Fkb_view.do%3Fsysparm_article%3DKB0012905%26sysparm_rank%3D1%26sysparm_tsqueryId%3Dbd28183433825e54ccc4ec845d5c7bb0 How-to page in reporting spam to JHU] Pay special attention on the process to report the spam. JHU will want you to provide the full header information, and they provide examples of how to do so by ''forwarding'' the spam email ''as an attachment'' to JHU. |
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Latest revision as of 20:42, 20 November 2024
SPAM
Spam is unsolicited mail. It is just part of email life. Even with our sophisticated mail server spam-identifying systems, spam will still get through to your inbox.
Spam can be in the form of...
- Commercial (and sometimes, non-commercial) email that you did not request
- Or, it could be some type of Phishing or Masqueraded mail.
Filtering/Reducing Spam at your CS Email Address
If you are receiving spam at your CS email address on a regular basis, you can filter a great deal of it by visiting our our category on Spam Filtering At CS and then, follow the instructions there.
Reporting Spam
- As mentioned, spam is a normal part of email life, and with the amount of spam that flows through the Internet, it is difficult to combat it all. However, in some cases, you might find a particular spam message you are concerned enough about, that you feel the need to report it.
- (NOTE: If the spam you receive looks like a Phishing email, please visit Phishing or Masqueraded mail for further instructions for reporting it.)
If You Receive Spam Messages At Your @jhu.edu or @jhmi.edu email address and want to report it
- If you receive spam (including phishing, etc.) email at your @jhu.edu or @jhmi.edu email address directly (and is not from an @cs.jhu.edu email address or if you don't forward your CS email to your @jhu email)), you can visit JHU's How-to page for reporting spam. As part of the process, you'll want to forward that email (including any mail headers, if possible, by forwarding it as an attachment), to spam@jhu.edu (and perhaps make the Subject Line say SPAM), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well. If you haven't heard back from JHU in a reasonable amount of time, please open a trouble ticket with JHU IT.
- NOTE: Spam mail received at your non-CS email address and that did not originate from an @cs.jhu.edu address does not need to be reported to CS IT (i.e,. support@cs.jhu.edu)
If You Received a Spam Message at your @cs.jhu.edu Computer Science-provided email address, and you want to report it
- If you receive spam email (including phishing) directly at your Computer Science email address only (this is not for non-CS email addresses), and you feel it is concerning enough that you want to report it, please forward it (including any mail headers, if possible, by forwarding it as an attachment), to support@cs.jhu.edu so that our CS IT Support Team can examine it and take proper action.