Difference between revisions of "Notices"
 
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== {{red|CS IT STAFF AVAILABILITY}} ==
 
== {{red|CS IT STAFF AVAILABILITY}} ==
  
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*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
+
*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
−
* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
+
* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
−
* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
+
* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
 
<br><p>
 
<br><p>
  
  
 +
 +
<!-- == {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
 
<!--
 
<!--
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== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} ==
 
 
=== PLANNED ''JHU'' SERVICE OUTAGES ===
 
=== PLANNED ''JHU'' SERVICE OUTAGES ===
 
-->
 
-->
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=== PLANNED CS IT SERVICE OUTAGES ===
 
  
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==== {{red|'''OUTAGE:  MAJOR CS ''UGRAD'' NET IT SERVICES OUTAGE'''}}====
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<!--{{outage
 +
  |services=many CS Linux clients; possibly also mail
 +
  |time=Thursday, September 18 starting around 12:30 pm
 +
  |summary=Many of our systems are having problems and are unresponsive over the network. We're investigating the problem.
 +
  |update=As of about 4:15 pm, we believe we've restored all services.
 +
}}-->
  
−
'''WHAT:''' Most CS IT ''Ugrad'' Net services will be ''unavailable'' due to file server maintenance.
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=== PLANNED CS IT SERVICE OUTAGES ===
  
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'''WHEN:''' Wednesday, September 18, from 5am to 8am.
+
<!--:None at this time.-->
 +
:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
  
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: {{red|'''NOTE:''' The info below ''only'' refers to the CS Ugrad Net systems, '''not''' to the CS Grad Net systems, which will remain running and unaffected. }}
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:'''WHEN:''' Starting Friday evening, November 7, 5pm '''through''' Saturday, November 8, 9pm.
  
−
'''DETAILS:''' We will be performing a required upgrade on our '''''Ugrad''' Net's''  file server that affects all our CS Ugrad Linux systems including all those in the CS Ugrad Labs, the Ugrad compute servers (including ugradx and ugradz) and some additional CS ''Ugrad'' IT services (and will ultimately affect CS Ugrad students and their instructors who use those systems.)
+
:'''DETAILS:'''  
  
−
The affected IT services will be unavailable on Wednesday morning, September 18, from 5am to 8am.  Please see below for the list of affected services.
+
: Both the MH 122 '''and''' G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be '''''closed''''' to those not participating in the contest.
  
 +
: Additionally, all of the labs' Linux computers (masters1 through masters16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
  
−
'''CS IT Services That Will ''Not'' Be Available During The File Server Upgrade:'''
+
* During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu  '''''will continue to be available remotely''''', via SSH.
  
−
* CS Ugrad Mail service, both incoming and outgoing, will not function properly during the outage.  Incoming mail should be queued during the maintenance window and should be delivered when service has been restored.
+
* We have to take down the lab systems late that Friday afternoon.  At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on.  Most should boot normally.  But, if some do not, just trying using an alternate one in the lab.  We'll be back in the Monday afterwards and can check on any systems that didn't boot normally.  (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  
 +
* The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.
 +
-->
 
<!--
 
<!--
−
* Incoming CS Ugrad mail should be queued by the sender until our mail service is back up again. Outgoing mail will not be available.
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==== Scheduled Networking Outage on the Malone Ground Floor ====
  
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* IMAP, POP, and Webmail from our CS ''Ugrad'' Net Mail servers will be unavailable.
+
:'''WHAT:''' WiFi and Ethernet connections will not be available on the ground floor of Malone Hall during an upcoming JHU-planned networking outage.
−
-->
 
−
* CS Ugrad Net webpages will be unavailable.
 
  
−
* CS Ugrad Net user accounts/home directories will be inaccessible during the downtime.
+
:'''WHEN:'''  JHU's Planned Network Outage – Wednesday, August 27, 2025, from 8pm through midnight.
  
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* ssh service to our CS Ugrad Net Linux boxes (ugrad1 through ugrad24, ugradx, and ugradz) will be unavailable.
+
:'''DESCRIPTION:''' JHU is planning a network outage at Malone Hall to install new networking equipment.  The outage will start at 8:00 pm and is expected to last between two and four hours.  During the outage, the wireless access points on the ground floor will be offline, as will most of the Ethernet jacks.  Please be prepared to not have any network connectivity on the Malone ground floor during this time.
  
−
* Console (desktop) access to ugrad1 through ugrad24 will be unavailable.
+
:Ethernet connections in the Malone server room, G29, will not be affected by this outage.  Any servers in G29 should remain accessible.  The Linux clients and Ethernet jacks in room G61, which contains the ground floor masters and undergrad labs, will not be affected either. (But any laptops brought into G61 during the outage probably won't be able to access the wireless network.)
−
 
+
-->
−
::'''''IMPORTANT NOTE:''''' If you are logged into a Ugrad Net Linux system after the server upgrade window begins, the Linux system you're on will be shut down and you could lose your active data, so please do not be logged in during the times listed above.
+
<br>
−
 
 
−
* MySQL service via the dbase.cs.jhu.edu server (Dr. Yarowsky's class) will be unavailable.
 
−
 
 
−
If there are any unexpected complications during the reboot process that will delay the restoration of services, we will update this Notices page.  
 
−
 
 
−
<!--the CS IT Support Wiki's Notices page at:  https://support.cs.jhu.edu/wiki/Notices -->
 
  
 
== {{red|CS COMPUTING LAB AVAILABILITY}} ==
 
== {{red|CS COMPUTING LAB AVAILABILITY}} ==
−
 
−
{{red|'''IMPORTANT NOTE:'''}} Both MH-122's Linux systems and MH G61's '''''Ugrad''''' Net Linux systems will be unavailable per the Outage message above on Wednesday, September 18. from 5am to 8am.  The rooms themselves will both be open, though, during that time.
 
−
 
  
 
<!--  ***** NORMAL POSTING MH 122****** -->
 
<!--  ***** NORMAL POSTING MH 122****** -->
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;:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
 
−
 
−
<!--
 
−
:'''MH 122 ''UNAVAILABILITY'''''
 
−
-->
 
  
 +
:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access, {{red|except for what's listed above.}}
  
 
<!-- ****** NORMAL POSTING G61 ********** -->
 
<!-- ****** NORMAL POSTING G61 ********** -->
−
:'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access.
+
:'''MH G61''' (CS Masters/Ugrad Labs) is available for in-person access, {{red|except for what's listed above.}}
  
 
<br>
 
<br>

Latest revision as of 19:15, 14 October 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.



PLANNED CS IT SERVICE OUTAGES

WHAT: Malone Hall MH 122 and Malone Hall G61, both the Masters and Ugrad sides of the lab, and all the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
WHEN: Starting Friday evening, November 7, 5pm through Saturday, November 8, 9pm.
DETAILS:
Both the MH 122 and G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be closed to those not participating in the contest.
Additionally, all of the labs' Linux computers (masters1 through masters16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
  • During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu will continue to be available remotely, via SSH.
  • We have to take down the lab systems late that Friday afternoon. At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on. Most should boot normally. But, if some do not, just trying using an alternate one in the lab. We'll be back in the Monday afterwards and can check on any systems that didn't boot normally. (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
  • The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.

-->

CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access, except for what's listed above.
MH G61 (CS Masters/Ugrad Labs) is available for in-person access, except for what's listed above.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.