Difference between revisions of "Notices"

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== {{red|CS IT STAFF AVAILABILITY}} ==
 
== {{red|CS IT STAFF AVAILABILITY}} ==
  
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*  The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
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*  The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.   
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* We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
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* We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Therefore, please remember to email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for assistance.
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
 
*  Also, please have [https://support.cs.jhu.edu/wiki/Zoom Zoom] available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.  
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* For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
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* Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc.  Email [mailto:support@cs.jhu.edu support@cs.jhu.edu] for details.
  
 
<br><p>
 
<br><p>
  
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<!--== {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
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<!--
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=== PLANNED ''JHU'' SERVICE OUTAGES ===
  
  
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<!-- == {{red|JHU IT SERVICE OUTAGES AFFECTING CS IT SERVICES}} == -->
 
−
<!--
 
−
=== PLANNED ''JHU'' SERVICE OUTAGES ===
 
−
-->
 
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<!--
 
 
=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
 
=== UNPLANNED ''JHU'' SERVICE OUTAGES ===
 
-->
 
-->
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== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
 
== {{red|CS IT SERVICE OUTAGES (Unplanned & Planned)}} ==
  
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=== UNPLANNED CS IT SERVICE OUTAGES ===
 
=== UNPLANNED CS IT SERVICE OUTAGES ===
  
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<!-- :None at this time. -->
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:None at this time.
  
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<!--
 
{{outage
 
{{outage
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   |time=Friday, August 1
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   |services=mail
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   |services=ugrad7 and ugrad10
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   |time=Wednesday, February 18, starting around 11:15 am
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   |summary=ugrad7 and ugrad10 are currently offline
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   |summary=There is an issue with the mail server that we're investigating.  You might be unable to check or store mail messages until the problem is fixed.
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  |details=We'll be able to take a look at them and see what the problems are on Monday the 4th. In the meantime, please use any of the other [[Linux Clients on the CS Undergrad Net]] instead.}}
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  |update=As of about 11:45 am, we believe we've fixed the problem.
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}}
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-->
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<br>
  
 
=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
 +
 
:None at this time.
 
:None at this time.
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<!--
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:'''WHAT:''' Major CS Grad/Research Net & Ugrad Net IT services outage to perform maintenance on a server...
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:'''WHEN:''' Tuesday, February 24, from 6am to 8am.
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:'''DETAILS:'''  We need to perform some maintenance on one of our servers.  This will take approximately 2 hours to complete. During this time, several our of Grad/Research Net and Ugrad Net IT services will be unavailable. Below is a list of the services affected...
  
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:'''CS IT Services That Will Not Be Available During The Service Outage:'''
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*    CS Mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. And some CS email services will not be available for CS Ugrad Net users. Incoming mail should be queued by the sender until our mail service is back up again. Outgoing CS mail will not be available to Grad/Research Net users, but since CS Ugrads can send through the JHU mail server, CS Ugrads might still be able to send email during the services outage (just not from our lab computers or compute servers.)
 +
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*    IMAP, POP, and webmail (for both Grad/Research and Ugrad accounts) will be unavailable.
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*    No locally-stored CS webpages will be available. The main CS website (run by WSE) may or may not remain accessible. If you have a personal or lab CS page that we maintain locally in the dept, those will be unavailable. The CS IT Support Wiki and its Notices page will remain available.
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*    All CS Linux user accounts and home directories on both the Grad/Research and Ugrad Nets will be inaccessible during the service outage.
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*    ssh service to our Grad and Ugrad Linux clients (masters1 through masters16, ugrad1 through ugrad24, gradx, ugradx, gradz, and ugradz) will be unavailable.
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*    Console (desktop) access at any of our Linux client systems will be unavailable.
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*    SMB (SAMBA) File Shares (the CS Office Staff and some others use these) will be unavailable.
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*    MySQL service via the mysql.cs.jhu.edu server will be unavailable.
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If there are any unexpected complications during the configuration changes that will delay the restoration of services, we will update the CS IT Support Wiki's Notices page at: https://support.cs.jhu.edu/wiki/Notices
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-->
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<!--
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{{outage
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  |type=Planned outage
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  |time=Wednesday, January 14 and Thursday, January 15
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  |services=gradz and ugradz
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  |summary=We will need to shut down two of our [[:Category:Linux Clients|Linux clients]] for maintenance.  The two clients are gradz and ugradz.  They might be unavailable for as much as two days, depending on how long the maintenance takes.  Please use our other Linux clients during the maintenance window.}}
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-->
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<!--
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==== CS Labs/Systems Will Be Unavailable ====
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:'''WHAT:''' Malone Hall MH 122 '''and''' Malone Hall G61, both the Masters and Ugrad sides of the lab, and ''all'' the lab Linux computers, will be closed to CS students due to an ACM Programming Contest.
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:'''WHEN:'''  Starting Friday evening, November 7, 5pm '''through''' Saturday, November 8, 9pm.
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:'''DETAILS:'''
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: Both the MH 122 '''and''' G61 Masters and Ugrad Labs will be used for an ACM Programming Contest and will therefore be '''''closed''''' to those not participating in the contest.
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: Additionally, all of the labs' Linux computers (masters1 through masters16 and ugrad1 through ugrad24) will be unavailable during the time period referenced above.
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* During the lab closure times, compute servers, gradx.cs.jhu.edu, gradz.cs.jhu.edu, ugradx.cs.jhu.ed, and ugradz.cs.jhu.edu  '''''will continue to be available remotely''''', via SSH.
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* We have to take down the lab systems late that Friday afternoon.  At the end of the ACM contest that Saturday night, the coordinators of that contest will be turning our lab computer systems back on.  Most should boot normally.  But, if some do not, just trying using an alternate one in the lab.  We'll be back in the Monday afterwards and can check on any systems that didn't boot normally.  (And don't forget, as mentioned above our compute servers -- gradx, gradz, ugradx, ugradz -- will continue to be remotely available, even if the lab systems are not.)
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* The printers in MH 122 and MH G61 will remain online, but, please pick up your printouts outside of the contest hours.
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-->
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<!--
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==== Scheduled Networking Outage on the Malone Ground Floor ====
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:'''WHAT:''' WiFi and Ethernet connections will not be available on the ground floor of Malone Hall during an upcoming JHU-planned networking outage.
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:'''WHEN:'''  JHU's Planned Network Outage – Wednesday, August 27, 2025, from 8pm through midnight.
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:'''DESCRIPTION:''' JHU is planning a network outage at Malone Hall to install new networking equipment.  The outage will start at 8:00 pm and is expected to last between two and four hours.  During the outage, the wireless access points on the ground floor will be offline, as will most of the Ethernet jacks.  Please be prepared to not have any network connectivity on the Malone ground floor during this time.
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:Ethernet connections in the Malone server room, G29, will not be affected by this outage.  Any servers in G29 should remain accessible.  The Linux clients and Ethernet jacks in room G61, which contains the ground floor masters and undergrad labs, will not be affected either.  (But any laptops brought into G61 during the outage probably won't be able to access the wireless network.)
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-->
 
<br>
 
<br>
  
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<!--  ***** NORMAL POSTING MH 122****** -->
 
<!--  ***** NORMAL POSTING MH 122****** -->
  
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access.
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:'''MH 122''' (CS Undergrad Lab/Collaboration room) is available for in-person access,
  
 
<!-- ****** NORMAL POSTING G61 ********** -->
 
<!-- ****** NORMAL POSTING G61 ********** -->

Latest revision as of 21:56, 24 February 2026


CS IT STAFF AVAILABILITY

  • The CS IT Support staff operates out of Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We are available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

None at this time.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access,
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.