Difference between revisions of "Notices"
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   |time=Wednesday, September 10 starting around 12:45 pm
 
   |time=Wednesday, September 10 starting around 12:45 pm
 
   |summary= There is a ''problem with our central file server''.  All Linux clients are unavailable/hanging, as is the mail server and the department web server. Those using SMB shares from our servers are affected as well.
 
   |summary= There is a ''problem with our central file server''.  All Linux clients are unavailable/hanging, as is the mail server and the department web server. Those using SMB shares from our servers are affected as well.
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   |update='''CURRENT UPDATE:''' 4:05pm, we are still experience intermittent hanging of service.  We are rebooting our mail server, so you might notice CS mail service hanging for a bit.  '''PRIOR UPDATE:''' As of 3:40pm, we are continuing to see our systems hanging, as a result of something going on with the file server again.  We continue to investigate.    '''PRIOR UPDATE:''' As of 3pm, we're '''now noticing slowness''' on the file server, and we're investigating that, as that slowness is making systems intermittently hang again.  '''PRIOR UPDATE:''' As of about 2:00 pm, the underlying problem has been fixed and services should be returning to normal.
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   |update='''CURRENT UPDATE:''' 5pm  After some further work on our servers, we think all of our CS IT services have now stabilized.  We'll keep this Notice up here for a while in case there are any changes during the evening.  '''PRIOR UPDATE:'''  4:05pm, we are still experience intermittent hanging of service.  We are rebooting our mail server, so you might notice CS mail service hanging for a bit.  '''PRIOR UPDATE:''' As of 3:40pm, we are continuing to see our systems hanging, as a result of something going on with the file server again.  We continue to investigate.    '''PRIOR UPDATE:''' As of 3pm, we're '''now noticing slowness''' on the file server, and we're investigating that, as that slowness is making systems intermittently hang again.  '''PRIOR UPDATE:''' As of about 2:00 pm, the underlying problem has been fixed and services should be returning to normal.
 
   
 
   
 
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Revision as of 21:00, 10 September 2025


CS IT STAFF AVAILABILITY

  • The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES (Unplanned & Planned)

UNPLANNED CS IT SERVICE OUTAGES

Issue with Most CS services are unavailable or hanging

  • WHEN: Wednesday, September 10 starting around 12:45 pm
  • WHAT: There is a problem with our central file server. All Linux clients are unavailable/hanging, as is the mail server and the department web server. Those using SMB shares from our servers are affected as well.

  • UPDATE: CURRENT UPDATE: 5pm After some further work on our servers, we think all of our CS IT services have now stabilized. We'll keep this Notice up here for a while in case there are any changes during the evening. PRIOR UPDATE: 4:05pm, we are still experience intermittent hanging of service. We are rebooting our mail server, so you might notice CS mail service hanging for a bit. PRIOR UPDATE: As of 3:40pm, we are continuing to see our systems hanging, as a result of something going on with the file server again. We continue to investigate. PRIOR UPDATE: As of 3pm, we're now noticing slowness on the file server, and we're investigating that, as that slowness is making systems intermittently hang again. PRIOR UPDATE: As of about 2:00 pm, the underlying problem has been fixed and services should be returning to normal.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY

MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
MH G61 (CS Masters/Ugrad Labs) is available for in-person access.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.