Difference between revisions of "Contacting JHU IT Support"

Revision as of 15:42, 19 November 2021

While CS IT Support offers support for the the Computer Science Dept's IT-specific services, JHU IT offers their own IT support for services JHU IT provides to the University including:

JHU IT's main help website can be found at: https://it.johnshopkins.edu/help

To open a trouble ticket to obtain support of services directly offered by JHU IT, you can reach them:

by calling them by phone at 410-516-HELP
- It's the fastest way to reach JHU IT Support.
- You will be provided a ticket number for your issue.

by visiting their Service website: https://johnshopkins.service-now.com/serviceportal
- You will need your JHED credentials to access that page.
- Once you arrive at that page, choose the red Get Help link on the left.

Revision as of 15:53, 9 December 2020 (view source) Steve410 (talk \| contribs) ← Older edit		Revision as of 15:42, 19 November 2021 (view source) Phil (talk \| contribs) (Turn an unnecessarily-external link into an internal one) Newer edit →
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−	While CS ''IT Support'' offers support for the [~~https://support.cs.jhu.edu/wiki/~~Services_Provided_By_CS_IT ''the Computer Science Dept's IT-specific'' services], JHU IT offers ''their own'' IT support for services JHU IT provides to the University including:	+	While CS ''IT Support'' offers support for the [[Services_Provided_By_CS_IT\|''the Computer Science Dept's IT-specific'' services]], JHU IT offers ''their own'' IT support for services JHU IT provides to the University including:

	* Issues with your JHED ID account, including your JHED password.		* Issues with your JHED ID account, including your JHED password.