Difference between revisions of "Notices"
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:Our CS Grad/Research Net home directory file server-related system, ''rtfm.cs.jhu.edu'', will be shut down so that important server-related updates can be applied. (In order to shut down that server, we must also shut down our mail, DNS, and other services server, ''blaze.cs.jhu.edu''.)  We will apply the required updates on Wednesday, June 13, from 5:30pm to approximately 7:30pm.
 
:Our CS Grad/Research Net home directory file server-related system, ''rtfm.cs.jhu.edu'', will be shut down so that important server-related updates can be applied. (In order to shut down that server, we must also shut down our mail, DNS, and other services server, ''blaze.cs.jhu.edu''.)  We will apply the required updates on Wednesday, June 13, from 5:30pm to approximately 7:30pm.
 
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:During the process of applying updates, several of our CS services will be unavailable.  If there are any unexpected complications during the update process that will delay the restoration of services, we will update this CS IT Support Wiki's Notices page.  
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:During the process of applying updates, several of our CS services will be unavailable.  If there are any unexpected complications during the update process that will delay the restoration of services, we will update thi
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{{outage
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  |time=9:00 am Monday, March 15
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  |services=ugradx
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  |summary=ugradx was temporarily unavailable for logins as we performed some software maintenance on it.
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  |update=As of 11:00 am, the maintenance is complete and ugradx is available again.
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}}
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s CS IT Support Wiki's Notices page.  
  
 
===Suspended (Unavailable) ''Grad/Research Net'' services while rtfm.cs.jhu.edu & blaze.cs.jhu.edu are down:===
 
===Suspended (Unavailable) ''Grad/Research Net'' services while rtfm.cs.jhu.edu & blaze.cs.jhu.edu are down:===
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<!-- ****** FILE SERVER OUTAGE TEMPLATE ******
 
<!-- ****** FILE SERVER OUTAGE TEMPLATE ******
  

Revision as of 20:09, 15 March 2021


CS IT STAFF AVAILABILITY (New!)

Beginning March 18, 2020, and until further notice...
  • The CS IT Support Staff will not be available in-person.
  • We will continue being available M-F, 8:30 to 5pm, but online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio now provides a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

Issue with Grad Net Self-Service File Recovery

WHAT: Intermittent errors while using self-service recovery
WHEN: Started around October 30, 2020
DETAILS: The /users/backup directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Until further notice, if you need a file restored and cannot access the /users/backups directory, please request restoration from our offline backups.
We are working on getting a fix for it, but it might be some time before that fix is available.
NOTE: self-Service File Recovery continues to be available on the CS Ugrad Net.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY


MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.