Difference between revisions of "Notices"
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:'''WHAT:'''  You might have received a certificate error regarding ''blaze.cs.jhu.edu''
 
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:'''DETAILS:''' If you received an error about a certificate on blaze this morning, just cancel the certificate request box.  We had an issue with a new certificate, and that would've prompted the error.  We rolled back to our old certificate.  So, things should be back to normal now.
 
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====Issue with Grad Net Self-Service File Recovery====
 
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:'''WHAT:'''  Intermittent errors while using self-service recovery
 
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:'''WHEN:''' Started  around October 30, 2020
 
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:'''DETAILS:''' The <code>/users/backup</code> directory used for [[Self-Service File Recovery]] on the CS '''''Grad''''' Net Linux clients may be sporadically unavailable, due to a software bug.  Until further notice, if you need a file restored and cannot access the <code>/users/backups</code> directory, please [[BACKUPS - Requesting Restoration of a Deleted File|request restoration from our offline backups]].
 
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:We are working on getting a fix for it, but it might be some time before that fix is available.
 
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:NOTE:  self-Service File Recovery continues to be available on the CS '''''Ugrad''''' Net.
 
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  |time=Started  around October 30, 2020
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  |details=The <code>/users/backup</code> directory used for [[Self-Service File Recovery]] on the CS '''''Grad''''' Net Linux clients may be sporadically unavailable, due to a software bug.  Until further notice, if you need a file restored and cannot access the <code>/users/backups</code> directory, please [[BACKUPS - Requesting Restoration of a Deleted File|request restoration from our offline backups]].<br/>
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We are working on getting a fix for it, but it might be some time before that fix is available.<br/>
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NOTE: Self-Service File Recovery continues to be available on the CS '''''Ugrad''''' Net.}}
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Revision as of 20:39, 18 March 2021


CS IT STAFF AVAILABILITY

Beginning March 18, 2020, and until further notice...
  • The CS IT Support Staff will not be available in-person.
  • We will continue being available M-F, 8:30 to 5pm, but online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • Steve DeBlasio now provides a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

Issue with Grad Net Self-Service File Recovery

  • WHEN: Started around October 30, 2020
  • WHAT: Intermittent errors while using self-service recovery

  • DETAILS: The /users/backup directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Until further notice, if you need a file restored and cannot access the /users/backups directory, please request restoration from our offline backups.

    We are working on getting a fix for it, but it might be some time before that fix is available.

    NOTE: Self-Service File Recovery continues to be available on the CS Ugrad Net.


PLANNED CS IT SERVICE OUTAGES

None at this time.


CS COMPUTING LAB AVAILABILITY


MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.