Difference between revisions of "Notices"
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|services=Grad Net Self-Service File Recovery | |services=Grad Net Self-Service File Recovery | ||
|summary=Intermittent errors while using self-service recovery | |summary=Intermittent errors while using self-service recovery | ||
− | |details=The <code>/users/backup</code> directory used for [[Self-Service File Recovery]] on the CS '''''Grad''''' Net Linux clients may be ''sporadically unavailable'', due to a software bug. | + | |details=The <code>/users/backup</code> directory used for [[Self-Service File Recovery]] on the CS '''''Grad''''' Net Linux clients may be ''sporadically unavailable'', due to a software bug. Although you may attempt the self-service recovery, until further notice, if you need a file restored and are having issues accessing the <code>/users/backups</code> directory, please [[BACKUPS - Requesting Restoration of a Deleted File|request restoration from our offline backups]].<br/> |
<br/> | <br/> | ||
We are working on getting a fix for it, but it might be some time before that fix is available.<br/> | We are working on getting a fix for it, but it might be some time before that fix is available.<br/> |
Revision as of 18:02, 2 April 2021
CS IT STAFF AVAILABILITY
- Beginning March 18, 2020, and until further notice...
- The CS IT Support Staff will not be available in-person.
- We will continue being available M-F, 8:30 to 5pm, but online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
- Steve DeBlasio now provides a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.
CS IT SERVICE OUTAGES
UNPLANNED CS IT SERVICE OUTAGES
Issue with Grad Net Self-Service File Recovery
- WHEN: Started around October 30, 2020
- WHAT: Intermittent errors while using self-service recovery
DETAILS: The
/users/backup
directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. Although you may attempt the self-service recovery, until further notice, if you need a file restored and are having issues accessing the/users/backups
directory, please request restoration from our offline backups.
We are working on getting a fix for it, but it might be some time before that fix is available.
NOTE: Self-Service File Recovery continues to be available on the CS Ugrad Net.
PLANNED CS IT SERVICE OUTAGES
- None at this time.
CS COMPUTING LAB AVAILABILITY
MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.
- All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.
G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.
- For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
- For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.