Difference between revisions of "Notices"
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=== PLANNED CS IT SERVICE OUTAGES ===
 
=== PLANNED CS IT SERVICE OUTAGES ===
  
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:'''WHAT:''' Malone G61- Masters and Ugrad Systems Network Outage
 
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:'''WHEN:''' Thursday, April 7, early morning, from 1am to 2am
 
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:'''DETAILS:''' JHU is upgrading the network switch that provides networking to the systems in Malone G61.  This includes Linux systems masters1 thru masters16 & ugrad13 thru ugrad24.  During this time, there will be no network connectivity for these systems.  If you are working on these systems remotely (via SSH) at the time of the network outage, your connection will be lost.  If you're using one of the systems in person, you will not be able to save files and the systems might hang.  It is recommended you save your work and disconnect from the systems before 1am that morning.  The systems '''should''' return to normal after JHU finishes the network switch upgrade.  If there are issues, we'll be able to look into them later that morning.
 
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:During the network downtime, you can safely use gradx/gradz or ugradx/ugradz (remotely accessible) or ugrad1 thru ugrad12 located in Malone Hall 122 (the 1st floor Undergrad lab) in person, or remotely. 
 
 
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********** Hops Template *********
 
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:'''Planned Outage #1'''
 
:'''Planned Outage #1'''
 
::'''WHAT:''' CS ''Ugrad Net'' Mail/Accounts Server Outage Due To An Upgrade
 
::'''WHAT:''' CS ''Ugrad Net'' Mail/Accounts Server Outage Due To An Upgrade
  
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::'''WHEN:''' Tuesday, March 22, from 9am to 11am (during Spring Break)
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::'''WHEN:''' Thursday, May 19, from 9am to 12pm.
  
 
::'''DETAILS:'''  We will be upgrading the CS Ugrad Mail/Accounts server known as ''hops'' the morning of March 22, from 9am to 11am.  During that time, several CS IT-provided Ugrad Net online services will be unavailable.
 
::'''DETAILS:'''  We will be upgrading the CS Ugrad Mail/Accounts server known as ''hops'' the morning of March 22, from 9am to 11am.  During that time, several CS IT-provided Ugrad Net online services will be unavailable.
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:::* Ugrad Password Changes:  During the upgrade, you will '''not''' be able to change your CS Ugrad Net password.  This also includes account shell changes (via the <code>chsh</code> program) and full name ("GECOS") changes (via the <code>chfn</code> program).  
 
:::* Ugrad Password Changes:  During the upgrade, you will '''not''' be able to change your CS Ugrad Net password.  This also includes account shell changes (via the <code>chsh</code> program) and full name ("GECOS") changes (via the <code>chfn</code> program).  
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<!-- TEMPLATE FOR POWER OUTAGE
 
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==== Major CS Grad/Research Net and Ugrad Net IT Services Outage====
 
==== Major CS Grad/Research Net and Ugrad Net IT Services Outage====
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:'''WHAT:''' Most CS IT services will be ''un''available due to file server maintenance.
 
:'''WHAT:''' Most CS IT services will be ''un''available due to file server maintenance.

Revision as of 14:37, 3 May 2022


CS IT STAFF AVAILABILITY

  • The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
  • We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
  • Therefore, please remember to email support@cs.jhu.edu for assistance.
  • Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
  • For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.


CS IT SERVICE OUTAGES

UNPLANNED CS IT SERVICE OUTAGES

Issue with the ugrad Linux clients

  • WHEN: about 3:00 pm, Friday, April 29
  • WHAT: The file server used by the urad Linux clients is slow to the point of unresponsiveness. We're working on the problem.

  • UPDATE: As of 3:45 pm, service has been restored.


PLANNED CS IT SERVICE OUTAGES

Planned Outage #1
WHAT: CS Ugrad Net Mail/Accounts Server Outage Due To An Upgrade
WHEN: Thursday, May 19, from 9am to 12pm.
DETAILS: We will be upgrading the CS Ugrad Mail/Accounts server known as hops the morning of March 22, from 9am to 11am. During that time, several CS IT-provided Ugrad Net online services will be unavailable.
NOTE: You can still log into the CS Ugrad Net Linux systems during the server upgrade.
CS IT Ugrad Net Services That Will Not Be Available During The Server Upgrade
  • CS Ugrad Mail: People with CS Ugrad mail accounts will not be able to retrieve their mail via IMAP, POP, or webmail. Technically, CS Ugrad mail accounts will be able to send mail, since that doesn't rely on the server being upgraded, but most mail clients will also save a copy of the sent message using IMAP, and that will not work.
  • Ugrad Password Changes: During the upgrade, you will not be able to change your CS Ugrad Net password. This also includes account shell changes (via the chsh program) and full name ("GECOS") changes (via the chfn program).


CS COMPUTING LAB AVAILABILITY

MH-122 (CS Undergrad Lab/Collaboration room): Is available for in-person access.
All CS Linux systems in that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh. Masks are optional for those that are vaccinated and boosted. Masks continue to be required for all others using this lab.
G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.
The Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh. Masks are optional for those that are vaccinated and boosted. Masks continue to be required for all others using this lab.
Please see our Labs page for further information.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.