Difference between revisions of "Notices"
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<!-- TEMPLATE JHU Service Outages --> | <!-- TEMPLATE JHU Service Outages --> | ||
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| − | + | {{outage | |
| − | + | |type=Planned JHU outage | |
| − | + | |services=Malone Hall | |
| − | + | |time=Friday, March 10, starting around 11am and lasting until completed | |
| − | + | |summary=Wi-Fi access point replacement | |
| − | + | |details=JHU Networking will be swapping out all of the Hopkins-managed Malone Hall ''wifi'' access points in the building. They plan to start work around 11am that Friday, and they expect it could take 4 hours, more or less, to replace them all. During that time, wifi access might disappear and reappear. Additionally, when your wireless device tries to reconnect to the newly-replaced access point, you ''might'' be prompted to accept a certificate, and we were informed that you should do so.<br/> | |
| − | + | <br/> | |
| − | + | After the wifi outage, if you continue to have issues with your device, '''''please contact JHU IT directly...''''' Visit [[Wireless Networking]] for details on who to contact for assistance. | |
| + | }} | ||
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=== UNPLANNED CS IT SERVICE OUTAGES === | === UNPLANNED CS IT SERVICE OUTAGES === | ||
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{{outage | {{outage | ||
| − | |time= | + | |time=Started Aug 15, 2022 around 7am |
| − | |services= | + | |services=MH-122's MH122PRT printer |
| − | |summary= | + | |summary=The HP printer in MH-122, mh122prt, is down due to a fuser error. Service has been called. |
| + | |details=In the meantime, please use the printer in MH-G61, mhG61prt.<br/> | ||
| + | <br/> | ||
| + | Other available printers can be found at: [[Available Printers]] | ||
}} | }} | ||
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<!--:None at this time.--> | <!--:None at this time.--> | ||
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| − | + | {{outage | |
| − | + | |type=Planned outage | |
| − | + | |services=most CS IT services | |
| − | + | |time=Tuesday, December 27, 9:00 am to 12:00 pm | |
| − | + | |summary=Most CS IT services will be unavailable due to file server maintenance. | |
| − | + | |details=We will be performing maintenance on our several of servers. This will require downtime for several major CS IT services. The affected IT services will be unavailable on the morning of Tuesday, December 27, starting at 9:00 am. Most services should be restored before 10:00 am, but services depending on the ugrad file server will remain unavailable for longer. Please see below for the list of affected services.<br/> | |
| − | + | <br/> | |
| − | '''CS IT Services That Will Not Be Available During The System Maintenance:''' | + | '''CS IT Services That Will Not Be Available During The System Maintenance:'''<br/> |
* CS mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. Some CS email services will not be available for CS Ugrad Net users. Incoming mail should be queued by the sender until our mail service is back up again. Outgoing CS mail will not be available to Grad Net users. CS ugrads can send through the JHU mail server, which will remain available. We expect mail service to be restored by 10:00 am, but see below about mail retrieval for ugrad accounts. | * CS mail service, both incoming and outgoing, will be suspended for CS Grad/Research Net users. Some CS email services will not be available for CS Ugrad Net users. Incoming mail should be queued by the sender until our mail service is back up again. Outgoing CS mail will not be available to Grad Net users. CS ugrads can send through the JHU mail server, which will remain available. We expect mail service to be restored by 10:00 am, but see below about mail retrieval for ugrad accounts. | ||
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* MySQL service via the mysql.cs.jhu.edu server and the dbase.cs.jhu.edu server will be unavailable. We expect mysql.cs.jhu.edu to be available by 10:00am and dbase.cs.jhu.edu by 12:00 pm. | * MySQL service via the mysql.cs.jhu.edu server and the dbase.cs.jhu.edu server will be unavailable. We expect mysql.cs.jhu.edu to be available by 10:00am and dbase.cs.jhu.edu by 12:00 pm. | ||
| + | }} | ||
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Revision as of 14:23, 22 March 2023
CS IT STAFF AVAILABILITY
- The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
- We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
- For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.
CS IT SERVICE OUTAGES
UNPLANNED CS IT SERVICE OUTAGES
- None at this time
PLANNED CS IT SERVICE OUTAGES
Planned outage with gradx and ugradx compute servers
- WHEN: Wednesday, March 22, from 9am to 11am (during spring break.)
- WHAT: Two of our compute servers, gradx and ugradx, will be down so that we can install additional memory into each. During the outage, you can ssh into our other Grad Net and Ugrad Net Linux systems.
UPDATE: As of 10:00 am, the maintenance is complete.
CS COMPUTING LAB AVAILABILITY
- MH-122 (CS Undergrad Lab/Collaboration room): Is available for in-person access.
- All CS Linux systems from that room (ugrad1 through ugrad12) are available for use in-person or remotely, via ssh.
- G-61 (CS Masters/Ugrad Labs): Is now available for in-person access.
- All CS Linux systems in this lab area (masters1 through masters16 and ugrad13 through ugrad24) are available for use in-person or remotely, via ssh.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.