Difference between revisions of "If You Receive Spam"
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===If You Receive Spam  Messages At Your <span style="color:#ff0000">(''Non''-CS) ''@jhu.edu'' or ''@jhmi.edu''</span> email address and want to report it===
 
===If You Receive Spam  Messages At Your <span style="color:#ff0000">(''Non''-CS) ''@jhu.edu'' or ''@jhmi.edu''</span> email address and want to report it===
  
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:If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' account ''directly'' (and is not from an @cs.jhu.edu email address), you can visit <!--[http:/.  Course info can be found at: /www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d  JHU's How-to page for reporting spam].  As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps make the Subject Line say '''SPAM'''), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well.  ''Additionally,'' when you forward the spam email to JHU, also cc: [mailto:wsehelp@jhu.edu wsehelp@jhu.edu] (WSE IT's helpdesk.)  If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.] '''NOTE''':  Spam mail received at your ''non-CS'' email address and that did not originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT (i.e,. support@cs.jhu.edu)
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:If you receive spam (including phishing, etc.) email at your ''@jhu.edu'' account ''directly'' (and is not from an @cs.jhu.edu email address), you can visit <!--[http:/.  Course info can be found at: /www.it.johnshopkins.edu/services/email/spam/ReportingSpam.html JHU's Reporting Spam and Suspicious Email page]--> [https://johnshopkins.service-now.com/serviceportal?id=kb_article&sys_id=59e4b648db2d7b84e6cfdb85ca96199d  JHU's How-to page for reporting spam].  As part of the process, you'll want to forward that email (including any mail headers, if possible, by '''forwarding''' it ''as an attachment''), to [mailto:spam@jhu.edu spam@jhu.edu] (and perhaps make the Subject Line say '''SPAM'''), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well.  ''Additionally,'' when you forward the spam email to JHU, also cc: [mailto:wsehelp@jhu.edu wsehelp@jhu.edu] (WSE IT's helpdesk.)  If you haven't heard back from JHU in a reasonable amount of time, please [https://support.cs.jhu.edu/wiki/Contacting_JHU_IT_Support open a trouble ticket with JHU IT.]  
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'''NOTE''':  Spam mail received at your ''non-CS'' email address and that did not originate from an ''@cs.jhu.edu'' address does '''not''' need to be reported to CS IT (i.e,. support@cs.jhu.edu)
  
  

Revision as of 13:07, 3 April 2023

Spam is unsolicited mail. It is just part of email life. Even with our sophisticated mail server spam-identifying systems, spam will still get through to your inbox.

Spam can be in the form of...

  • Commercial (and sometimes, non-commercial) email that you did not request

Filtering/Reducing Spam at your CS Email Address

If you are receiving spam at your CS account on a regular basis, you can filter a great deal of it by visiting our our category on CS Spam Filtering At CS and then, follow the instructions there.

Reporting Spam

As mentioned, spam is a normal part of email life, and with the amount of spam that flows through the Internet, it is difficult to combat it all. However, in some cases, you might find a particular spam message you are concerned enough about, that you feel the need to report it.
(NOTE: If the spam you receive looks like a Phishing email, please visit Phishing or Masqueraded mail for further instructions for reporting it.)

If You Received a Spam Message at your CS Account (@cs.jhu.edu) email address, and you feel the need to report it

If you receive the spam email directly at your CS account, and you feel it is concerning enough that you want to report it, please forward it (including any mail headers, if possible, by forwarding it as an attachment), to support@cs.jhu.edu so that our CS IT Support Team can examine it and take proper action.

If You Receive Spam Messages At Your (Non-CS) @jhu.edu or @jhmi.edu email address and want to report it

If you receive spam (including phishing, etc.) email at your @jhu.edu account directly (and is not from an @cs.jhu.edu email address), you can visit JHU's How-to page for reporting spam. As part of the process, you'll want to forward that email (including any mail headers, if possible, by forwarding it as an attachment), to spam@jhu.edu (and perhaps make the Subject Line say SPAM), so that JHU can examine it and take proper action. If you're not sure if the email is legitimate, mention that in your correspondence with JHU IT as well. Additionally, when you forward the spam email to JHU, also cc: wsehelp@jhu.edu (WSE IT's helpdesk.) If you haven't heard back from JHU in a reasonable amount of time, please open a trouble ticket with JHU IT.

NOTE: Spam mail received at your non-CS email address and that did not originate from an @cs.jhu.edu address does not need to be reported to CS IT (i.e,. support@cs.jhu.edu)


email address account, please contact spam@jhu.edu -->