Difference between revisions of "Notices"
| Line 31: | Line 31: | ||
==== {{red|'''OUTAGE: MAJOR CS ''UGRAD'' NET IT SERVICES OUTAGE'''}}==== | ==== {{red|'''OUTAGE: MAJOR CS ''UGRAD'' NET IT SERVICES OUTAGE'''}}==== | ||
| − | |||
| − | |||
'''WHAT:''' Most CS IT ''Ugrad'' Net services will be ''unavailable'' due to file server maintenance. | '''WHAT:''' Most CS IT ''Ugrad'' Net services will be ''unavailable'' due to file server maintenance. | ||
Revision as of 14:33, 18 September 2024
CS IT STAFF AVAILABILITY
- The CS IT Support staff is back in Malone Hall. Our group is working a hybrid schedule with some of us working remotely on certain days, while others of our team are on campus.
- We continue being available M-F, 8:30 to 5pm, but there may be certain times we might be online only.
- Therefore, please remember to email support@cs.jhu.edu for assistance.
- Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication.
- For the time being, Steve DeBlasio, our accounts liaison, is providing a virtual version of his daily office hours for accounts, etc. Email support@cs.jhu.edu for details.
CS IT SERVICE OUTAGES (Unplanned & Planned)
UNPLANNED CS IT SERVICE OUTAGES
- None at this time.
PLANNED CS IT SERVICE OUTAGES
OUTAGE: MAJOR CS UGRAD NET IT SERVICES OUTAGE
WHAT: Most CS IT Ugrad Net services will be unavailable due to file server maintenance.
WHEN: Wednesday, September 18, from 5am to 8am.
UPDATE: As of 6:00 am, all services should be back up and available again.
DETAILS: We will be performing a required upgrade on our Ugrad Net's file server that affects all our CS Ugrad Linux systems including all those in the CS Ugrad Labs, the Ugrad compute servers (including ugradx and ugradz) and some additional CS Ugrad IT services (and will ultimately affect CS Ugrad students and their instructors who use those systems.)
The affected IT services will be unavailable on Wednesday morning, September 18, from 5am to 8am. Please see below for the list of affected services.
CS IT Services That Will Not Be Available During The File Server Upgrade:
- CS Ugrad Mail service, both incoming and outgoing, will not function properly during the outage. Incoming mail should be queued during the maintenance window and should be delivered when service has been restored.
- CS Ugrad Net webpages will be unavailable.
- CS Ugrad Net user accounts/home directories will be inaccessible during the downtime.
- ssh service to our CS Ugrad Net Linux boxes (ugrad1 through ugrad24, ugradx, and ugradz) will be unavailable.
- Console (desktop) access to ugrad1 through ugrad24 will be unavailable.
- IMPORTANT NOTE: If you are logged into a Ugrad Net Linux system after the server upgrade window begins, the Linux system you're on will be shut down and you could lose your active data, so please do not be logged in during the times listed above.
- MySQL service via the dbase.cs.jhu.edu server (Dr. Yarowsky's class) will be unavailable.
If there are any unexpected complications during the reboot process that will delay the restoration of services, we will update this Notices page.
Signs are posted outside the labs announcing this outage.
CS COMPUTING LAB AVAILABILITY
- MH 122 (CS Undergrad Lab/Collaboration room) is available for in-person access.
- MH G61 (CS Masters/Ugrad Labs) is available for in-person access.
AUDIO/VISUAL (A/V) OUTAGES
- None at this time.