Difference between revisions of "Notices"
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:<span style="color:#ff0000">Please read all of the notes below regarding Malone Hall Residents, CS Server Room users, and a list of the CS IT services that will be unavailable during the outage. </span>
 
:<span style="color:#ff0000">Please read all of the notes below regarding Malone Hall Residents, CS Server Room users, and a list of the CS IT services that will be unavailable during the outage. </span>
  
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:''NOTES TO MALONE HALL RESIDENTS:''  During the time of the outage, we're assuming most building lights will be out, and the J-Card system might be out too, and that might make it more difficult to get into the building during the outage.  But, with the power out, we're not sure how much need there will be to be in the building during that time anyway.   If you have an office refrigerator, expect that to be out too.  And, if you are counting on UPS (battery-backup) systems you have to power up your office equipment, please realize that this is an expected 13-hour outage.  And, keep in mind that your office phones may be inoperable during the outage.  So, please plan in advance for this outage.
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:''NOTES TO MALONE HALL RESIDENTS:''  During the time of the outage, we're assuming most building lights will be out, and the J-Card system might be out too, and that might make it more difficult to get into the building during the outage.  But, with the power out, we're not sure how much need there will be to be in the building during that time anyway. (Plus, with the Covid situation, we expect few people in the building.)  If you have an office refrigerator, expect that to be out too.  And, if you are counting on UPS (battery-backup) systems you have to power up your office equipment, please realize that this is an expected 13-hour outage.  And, keep in mind that your office phones may be inoperable during the outage.  So, please plan in advance for this outage.
  
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:''NOTE TO CS SERVER ROOM (MH G-29) SERVER OWNERS:''  Our server room will be out of power, so our servers will be unavailable.  If you host servers in the server room, your servers will be down as well.  Plan ahead of time to shut down and to bring back up your servers.
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:''NOTE TO CS SERVER ROOM (MH G-29) SERVER OWNERS:''  Our server room will be out of power, so our servers will be unavailable.  If you host servers in the server room, your servers will be down as well.  Plan ahead of time to shut down and to bring back up your servers.  We've sent you a preliminary email already discussing how the outage will affect the server room.
  
 
:'''CS IT services unavailable during the power outage include:'''
 
:'''CS IT services unavailable during the power outage include:'''
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:* No CS webpages will be available.
 
:* No CS webpages will be available.
 
:**<span style="color:#ff0000">'''NOTE:''' This also means, '''no''' CS IT Support Wiki and '''no Notices page''' (this page!)  We are looking into a temporary Notices page for that day, but at this time, no guarantees.</span>
 
:**<span style="color:#ff0000">'''NOTE:''' This also means, '''no''' CS IT Support Wiki and '''no Notices page''' (this page!)  We are looking into a temporary Notices page for that day, but at this time, no guarantees.</span>
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<!-----  #### ADD IN ABOUT ALT SUPPORT WIKI ####
  
 
:* Grad/Research Net and Ugrad Net user accounts and home directories will be inaccessible during the power outage.  
 
:* Grad/Research Net and Ugrad Net user accounts and home directories will be inaccessible during the power outage.  
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:We'll post updates here as we get them, but probably not during the outage  See the note about the Notices page, above.-->
 
:We'll post updates here as we get them, but probably not during the outage  See the note about the Notices page, above.-->
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Revision as of 16:32, 23 December 2020


CS IT STAFF AVAILABILITY (New!)


NOTE: Beginning March 18, 2020, and until further notice, the CS IT Support Staff will not be available in-person. We will continue being available M-F, 8:30 to 5pm, but online only. Therefore, please remember to email support@cs.jhu.edu for assistance. Also, please have Zoom available on your device(s), so that we can arrange to contact you using that method, as an alternative to in-person communication. We are also looking into providing a virtual version of Steve DeBlasio's daily office hours for accounts, etc.


SERVICE OUTAGES

UNPLANNED CS SERVICE OUTAGES

SELF-SERVICE FILE RECOVERY ISSUES
30 October 2020:
The /users/backup directory used for Self-Service File Recovery on the CS Grad Net Linux clients may be sporadically unavailable, due to a software bug. We're working on getting a fix for it. But, it might be some time before a fix is made available. Therefore, until further notice, if you need a file restored and cannot access the /users/backups directory, please request restoration from our offline backups.
Self-Service File Recovery continues to be available on the CS Ugrad Net.


PLANNED CS SERVICE OUTAGES


None at this time.


CS COMPUTING LAB AVAILABILITY


MH-122 (CS Undergrad Lab/Collaboration room): As of 3/13/20, closed until further notice.

All CS Linux systems in that room (ugrad1 through ugrad12) will continue to be available remotely, via ssh.

G-61 (CS Masters/Ugrad Labs): As of 3/17/20, closed until further notice.

For the UGrad side, although that section is closed, the Linux systems in that room (ugrad13 through ugrad24) will continue to be available remotely, via ssh.
For the Masters side, although that section is closed, the Linux systems in that room (masters1 through masters16) will continue to be available remotely, via ssh.


AUDIO/VISUAL (A/V) OUTAGES

None at this time.